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Kantipur Management | BPO and HR Outsourcing Company in Nepal Interview Questions and Answers

Updated 25 Dec 2024

Kantipur Management | BPO and HR Outsourcing Company in Nepal Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide a brief introduction about yourself?
  • Ans. 

    Experienced customer service professional with a strong background in resolving customer issues and providing excellent support.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Do you have any plans for going abroad?
  • Ans. 

    Yes, I have plans to travel abroad in the near future.

    • I have always been passionate about exploring new cultures and experiencing different ways of life.

    • I am currently saving up for a trip to Europe next year.

    • Traveling abroad will not only broaden my horizons but also enhance my communication skills with customers from diverse backgrounds.

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. What can you tell me about Ncell?
  • Ans. 

    Ncell is a leading telecommunications company in Nepal, providing mobile services to millions of customers.

    • Ncell is a subsidiary of Axiata Group, a Malaysian telecommunications company.

    • It offers a wide range of services including voice, data, and value-added services.

    • Ncell has a large network coverage across Nepal, including remote areas.

    • The company has been involved in various CSR activities to support the community.

    • N...

  • Answered by AI
  • Q2. What is the definition of customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It includes maintaining a positive and helpful attitude towards customers.

    • Examples of customer service activities include answering phone calls, responding to emails, and assisting with product returns.

  • Answered by AI
  • Q3. How can we effectively handle customers?
  • Ans. 

    Effective customer handling involves active listening, empathy, problem-solving, and timely resolution.

    • Practice active listening to understand customer concerns fully.

    • Show empathy and understanding towards customers' frustrations.

    • Use problem-solving skills to address issues efficiently.

    • Provide timely and satisfactory resolutions to customer problems.

    • Maintain a positive attitude and professional demeanor throughout inte

  • Answered by AI

Senior Customer Service Representative Interview Questions asked at other Companies

Q1. What do you understand by customer service? How would you handel an irritate customer? Where do you see in 5 years? What was the reason to leage your previous job? Are you flexible with Shift timings and Rotational offs? What do you know ab... read more
View answer (2)

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. How handling team and process discrepancy the Breaks and handling call to oversight team for error call.
  • Q2. I will learn new things and growth
  • Q3. How setup new funds
  • Q4. We have behaviour in management
  • Q5. Always positive thoughts and hard work

Interview Preparation Tips

Topics to prepare for Statestreet HCL Services Reconciliation Specialist interview:
  • Bank Reconciliation
Interview preparation tips for other job seekers - Some of the people they don't talk properly but they will do great hard worker and smart work. You have to give to chance to them develop and trainings.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(5 Questions)

  • Q1. When is my interview time?
  • Q2. What documents should I prepare to bring with me?
  • Q3. What would be good for the company?
  • Q4. Will the company be with me forever?
  • Q5. Will the company be with me in my ups and downs?

Interview Preparation Tips

Interview preparation tips for other job seekers - I have to your ITI with electrician rate and I done 1year computer diploma with DOAP course
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was pretty good experience

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What was your memorable day
Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction about myself
  • Q2. Tell me about your previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident always and believe in yourself
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Introduce about my self
  • Q2. Salary expectations
  • Q3. What is your futures
  • Q4. What about the company?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is your future goal
  • Q2. What is know your company
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Myself in english with my background
  • Q2. Write essay on one topic
  • Ans. 

    The impact of climate change on biodiversity

    • Climate change is causing shifts in habitats and ecosystems

    • Loss of biodiversity can lead to negative consequences for ecosystems and human societies

    • Conservation efforts are crucial to protect vulnerable species

    • Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife

  • Answered by AI
  • Q3. I dont get offer letter
Round 2 - One-on-one 

(2 Questions)

  • Q1. Myself in english with family background
  • Q2. Write essay on one topic
  • Ans. 

    The impact of social media on mental health

    • Social media can contribute to feelings of inadequacy and low self-esteem

    • Excessive use of social media can lead to anxiety and depression

    • Cyberbullying on social media platforms can have serious mental health consequences

    • However, social media can also provide a sense of community and support for those struggling with mental health issues

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Myself in english with family back ground
  • Q2. Talk on one topic for two minutes
  • Ans. 

    The impact of climate change on marine life

    • Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction

    • Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals

    • Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems

    • Examples: Coral reefs in the Great Barrier Reef are experienci...

  • Answered by AI
Round 4 - Aptitude Test 

Myself in english with family background

Interview Preparation Tips

Interview preparation tips for other job seekers - nice interview with respect
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(2 Questions)

  • Q1. User access management control
  • Q2. Change management control
Round 2 - Technical 

(2 Questions)

  • Q1. What were the findings during assessment
  • Ans. 

    The findings during assessment revealed a lack of communication among team members and a need for more efficient project tracking.

    • Lack of communication among team members was identified as a key issue

    • There was a need for more efficient project tracking tools and processes

    • Some team members lacked the necessary skills or training for their roles

  • Answered by AI
  • Q2. Review of policy
  • Ans. 

    Reviewing policies involves analyzing, updating, and ensuring compliance with regulations and best practices.

    • Analyze current policies to identify gaps or areas for improvement

    • Update policies to reflect changes in regulations or best practices

    • Ensure policies are communicated effectively to all stakeholders

    • Regularly review policies to ensure ongoing compliance

    • Example: Reviewing a company's data security policy to ensure

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. To create policy what is required
  • Ans. 

    To create policy, research, analysis, drafting, consultation, and approval are required.

    • Research on the topic to understand the issue and potential solutions

    • Analysis of the research findings to determine the best course of action

    • Drafting the policy document with clear objectives, guidelines, and procedures

    • Consultation with stakeholders, experts, and affected parties for feedback and input

    • Approval of the policy by relev

  • Answered by AI
  • Q2. What are the findings
  • Ans. 

    The findings include key insights and conclusions from the research or analysis conducted.

    • Findings highlight key trends and patterns identified during the project.

    • Conclusions drawn from the data collected and analyzed.

    • Recommendations based on the findings to improve project outcomes.

    • Implications of the findings on future project planning and execution.

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. What is control
  • Ans. 

    Control is the process of monitoring and influencing the performance of a project to ensure it meets its objectives.

    • Control involves comparing actual performance to planned performance

    • It also involves taking corrective actions to address any deviations from the plan

    • Control helps in ensuring that the project stays on track and achieves its goals

    • Examples of control measures include regular progress reports, milestone tra

  • Answered by AI
  • Q2. What is user access management control
  • Ans. 

    User access management control is the process of regulating and monitoring access to a system or network by users.

    • It involves setting up user accounts with appropriate permissions and restrictions.

    • It includes authentication methods such as passwords, biometrics, or two-factor authentication.

    • User access management control also involves monitoring user activity and enforcing security policies.

    • Examples include role-based ...

  • Answered by AI
Round 5 - HR 

(2 Questions)

  • Q1. Why did you leave your first organisation
  • Q2. Are you ready to relocate

Skills evaluated in this interview

Analyst Interview Questions & Answers

WNS user image Anonymous

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Delhi College of Engineering (DCE), Delhi and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Group Discussion 

Shortlisted students were divided in group of 19

Round 2 - Case Study 

Selected students from gd got the call for case study round

Round 3 - One-on-one 

(5 Questions)

  • Q1. Questions were based on the case study and guesstimates
  • Q2. No. of aeroplane flying in the sky right now
  • Ans. 

    It is impossible to accurately determine the exact number of airplanes flying in the sky at any given moment.

    • The number of airplanes in the sky constantly changes due to take-offs, landings, and flights being at different stages.

    • Factors such as time of day, weather conditions, and air traffic also affect the number of airplanes in the sky.

    • Air traffic control systems may provide estimates of the number of airplanes in a

  • Answered by AI
  • Q3. How will u utilise 1 acre of land provided to u near ur college
  • Ans. 

    I would utilize the 1 acre of land near my college for creating a sustainable community garden.

    • Establishing vegetable and fruit gardens to promote healthy eating among students

    • Setting up a composting area to reduce waste and enrich the soil

    • Creating a space for outdoor classes and events to enhance learning and community engagement

  • Answered by AI
  • Q4. How to start a starbuck franchisein ur town
  • Ans. 

    To start a Starbucks franchise in your town, you need to follow a specific process set by the company.

    • Contact Starbucks corporate office to inquire about franchise opportunities

    • Meet the financial requirements and submit a franchise application

    • Find a suitable location for the Starbucks store

    • Complete the required training and adhere to Starbucks' standards and guidelines

  • Answered by AI
  • Q5. Sql extraction of the given table and data
  • Ans. 

    Use SQL query to extract data from a given table

    • Use SELECT statement to retrieve data from the table

    • Specify the columns you want to retrieve after SELECT

    • Use FROM clause to specify the table name

    • Add conditions using WHERE clause if needed

    • Use ORDER BY clause to sort the results if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare case study and guesstimates well.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude means a reasoning type questions solved

Round 2 - Coding Test 

This refers to the arrangement in alphabetical order from A to Z, as well as organizing the numbers from 1 to 26.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is meant by the term "plant"?
  • Ans. 

    A plant is a living organism that typically grows in soil and has roots, stems, leaves, and often flowers.

    • Plants are multicellular organisms

    • They obtain energy through photosynthesis

    • Examples include trees, flowers, grass, and vegetables

  • Answered by AI
  • Q2. What is the process of photosynthesis?
  • Ans. 

    Photosynthesis is the process by which plants, algae, and some bacteria convert light energy into chemical energy to produce glucose and oxygen.

    • Photosynthesis occurs in the chloroplasts of plant cells.

    • During photosynthesis, plants take in carbon dioxide and water, and using sunlight, convert them into glucose and oxygen.

    • The equation for photosynthesis is: 6CO2 + 6H2O + light energy -> C6H12O6 + 6O2.

    • Chlorophyll, a pi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for ReSource Pro School Teacher interview:
  • plant
  • Living an non living
Interview preparation tips for other job seekers - I improve my knowledge.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat and email support for various companies

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and working efficiently under pressure

    • Excellent written and verbal communication skills

    • Familiar with...

  • Answered by AI
  • Q2. Asked me how long I was living in the current city
Round 2 - Typing Test 

(2 Questions)

  • Q1. Essay on worst decision of your life
  • Ans. 

    My worst decision was dropping out of college without a plan.

    • Lack of guidance and support led to impulsive decision

    • Struggled to find stable job without degree

    • Realized the importance of education later on

  • Answered by AI
  • Q2. Had to handle 3 mock chats continuously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. What will you do if customer asks for refund
  • Ans. 

    I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

    • Review company policy on refunds

    • Check if customer is eligible for a refund based on policy

    • Process refund according to company guidelines

    • Communicate refund process and timeline to customer

    • Offer alternative solutions if refund is not possible

  • Answered by AI

Kantipur Management | BPO and HR Outsourcing Company in Nepal Interview FAQs

How many rounds are there in Kantipur Management | BPO and HR Outsourcing Company in Nepal interview?
Kantipur Management | BPO and HR Outsourcing Company in Nepal interview process usually has 2 rounds. The most common rounds in the Kantipur Management | BPO and HR Outsourcing Company in Nepal interview process are One-on-one Round.
What are the top questions asked in Kantipur Management | BPO and HR Outsourcing Company in Nepal interview?

Some of the top questions asked at the Kantipur Management | BPO and HR Outsourcing Company in Nepal interview -

  1. What is the definition of customer servi...read more
  2. How can we effectively handle custome...read more

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Kantipur Management | BPO and HR Outsourcing Company in Nepal Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

4.5

Skill development

5.0

Work-Life balance

5.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

5.0

Promotions/Appraisal

5.0

Work Satisfaction

Explore 2 Reviews and Ratings
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