Kantipur Management | BPO and HR Outsourcing Company in Nepal Interview Questions and Answers

Experienced customer service professional with a strong background in resolving customer issues and providing excellent support.

• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service

Yes, I have plans to travel abroad in the near future.

• I have always been passionate about exploring new cultures and experiencing different ways of life.

• I am currently saving up for a trip to Europe next year.

• Traveling abroad will not only broaden my horizons but also enhance my communication skills with customers from diverse backgrounds.

Ncell is a leading telecommunications company in Nepal, providing mobile services to millions of customers.

• Ncell is a subsidiary of Axiata Group, a Malaysian telecommunications company.

• It offers a wide range of services including voice, data, and value-added services.

• Ncell has a large network coverage across Nepal, including remote areas.

• The company has been involved in various CSR activities to support the community.

• N...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting with product returns.

Effective customer handling involves active listening, empathy, problem-solving, and timely resolution.

• Practice active listening to understand customer concerns fully.

• Show empathy and understanding towards customers' frustrations.

• Use problem-solving skills to address issues efficiently.

• Provide timely and satisfactory resolutions to customer problems.

• Maintain a positive attitude and professional demeanor throughout inte...read more