Alorica Customer Service Representative Interview Questions and Answers

Q1. What's your hobbies..?
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Q2. What is the customer service representatives job role and what are you thinking about this job?
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Q1. Writing test in this test they will give you a paragraph
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Q1. Tell me about yourself
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Q2. Why do you want to work with Intouch CX
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Q3. What do you know about Intouch Cx
Ans. 
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more
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Q4. Do you have accessible wifi?
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Yes, we have accessible wifi for all customers.
• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.
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Q5. Are you able to setup a desk?
Ans. 
Yes, I am able to setup a desk efficiently and effectively.
• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.
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Q1. Tell me about yourself
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Q2. What is your strength
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Q1. Basic introduction and JAM
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Q2. Depends on individual
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Basic case studies of process to test skills

Q1. Focused on individual speaking and hobbies, future goals etx
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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Q1. How was your previous company experience?
Ans. 
I had a positive experience at my previous company.
• Received extensive training in customer service techniques

• Handled a high volume of customer inquiries and resolved issues efficiently

• Received positive feedback from customers for my helpful and friendly demeanor

• Collaborated with team members to improve customer satisfaction ratings

• Utilized CRM software to track customer interactions and maintain accurate records
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Q2. What were your KPIs in last organisation?
Ans. 
My KPIs in my last organization were focused on customer satisfaction, response time, and first call resolution.
• Customer satisfaction: Ensuring customers were happy with the service provided

• Response time: Responding to customer inquiries within a specified timeframe

• First call resolution: Resolving customer issues on the first call without the need for follow-up

• Example: Achieving a customer satisfaction rating of 95% or...read more
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Q1. What is your expected salary?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the position.
• I believe that compensation should be fair and competitive within the industry.

• I am more focused on finding the right fit and opportunity rather than a specific salary.

• I am open to negotiation and would like to learn more about the benefits and growth opportunities offered by the company.

• I am confident that my skills and exper...read more
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Q2. Why should we give you that much salary?
Ans. 
I have the necessary skills, experience, and dedication to excel in this role and contribute to the success of the company.
• I have a proven track record of providing exceptional customer service and resolving issues effectively.

• I possess excellent communication and interpersonal skills, which are essential for building strong relationships with customers.

• I am highly motivated and committed to delivering results, ensurin...read more
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Q3. How was your experience with last organisation?
Ans. 
My experience with my last organization was positive and rewarding.
• I had the opportunity to work with a diverse team and learn from experienced professionals.

• I received regular training and support to enhance my customer service skills.

• I consistently met or exceeded performance targets, receiving recognition for my achievements.

• I enjoyed building relationships with customers and resolving their issues effectively.

• I app...read more
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Q1. Tell me some thing about you
Ans. 
I am a dedicated and empathetic customer service representative with a passion for helping others.
• I have excellent communication skills and can effectively resolve customer issues.

• I am patient and able to handle difficult customers with professionalism.

• I am detail-oriented and organized, ensuring accurate and timely responses to customer inquiries.
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Q2. Pronunciation check
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Q3. Operation round
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Q4. Human resource round
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