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Alorica Customer Service Representative Interview Questions and Answers

Updated 29 Apr 2024

Alorica Customer Service Representative Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was quite easy and fast

Round 2 - Group Discussion 

Nerve wracking because it was a group interview and you must answer without being pressured

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the reason you will leave the company?
  • Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer with clarity an honesty

I applied via Referral and was interviewed in Sep 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Are you okay with night shift and rotational shift and rotational offs

Interview Preparation Tips

Interview preparation tips for other job seekers - For the 1st round they haven't asked anything just shared their information regarding shifts and off's and for the 2nd round which will be assessment, they will give you an idea about assessment format for about 5mins and then you will be asked to attend the assessment, but seriously it's worst and useless assessment because you might be using appropriate English as answers but they need only inappropriate English. After assessment im just waiting in the reception and one of the lady hr just came out and told sorry dear you haven't cleared your test because your communication skills are low and I was shocked😊😊😊..... actually my communication skills are better, and I'm pretty sure your way of processing is not up to the mark.

Customer Service Representative Interview Questions Asked at Other Companies

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Q4. Explain how the features of technique is advancing?
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Q5. What are the techniques that we use during technical study?

Interview questions from similar companies

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

  • Answered by AI
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you have choosen BPO sector

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about your self
  • Q2. What did you do in your last weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Give ur basic intro ??
  • Q2. What is ur daily routine
  • Q3. What is Coustomer care executive & BPO??
  • Ans. 

    A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

    • Customer care executives are responsible for providing excellent customer service.

    • They handle customer queries, complaints, and provide solutions.

    • BPO is a business model where a company outsources its non-core business processes to a third-party provider.

    • BPOs provide services like custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence and English Speaking skills
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your stregth
  • Ans. 

    My strength lies in my ability to empathize with customers and find solutions to their problems.

    • Strong communication skills to effectively listen to and understand customer concerns

    • Ability to remain calm and patient in high-pressure situations

    • Experience in problem-solving and conflict resolution

    • Empathy and understanding towards customers' needs and emotions

  • Answered by AI
  • Q2. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence
- English Skills

Alorica Interview FAQs

How many rounds are there in Alorica Customer Service Representative interview?
Alorica interview process usually has 3 rounds. The most common rounds in the Alorica interview process are Aptitude Test, Group Discussion and One-on-one Round.
How to prepare for Alorica Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are Customer Service, International Voice Process, bpo, chat and BPO Voice.

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Alorica Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
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Alorica Customer Service Representative Salary
based on 44 salaries
₹2.4 L/yr - ₹4 L/yr
9% more than the average Customer Service Representative Salary in India
View more details

Alorica Customer Service Representative Reviews and Ratings

based on 15 reviews

4.2/5

Rating in categories

4.0

Skill development

4.1

Work-life balance

3.8

Salary

4.1

Job security

3.7

Company culture

3.4

Promotions

4.0

Work satisfaction

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