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posted on 29 Apr 2024
I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.
It was quite easy and fast
Nerve wracking because it was a group interview and you must answer without being pressured
I applied via Referral and was interviewed in Sep 2021. There were 5 interview rounds.
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posted on 8 May 2022
I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.
This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
The importance of active listening in customer service
Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom
posted on 15 Sep 2021
I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.
posted on 30 Dec 2022
I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.
posted on 13 Oct 2021
I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.
A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.
Customer care executives are responsible for providing excellent customer service.
They handle customer queries, complaints, and provide solutions.
BPO is a business model where a company outsources its non-core business processes to a third-party provider.
BPOs provide services like custo...
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.
Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...
posted on 5 Jun 2024
posted on 5 Jun 2024
My strength lies in my ability to empathize with customers and find solutions to their problems.
Strong communication skills to effectively listen to and understand customer concerns
Ability to remain calm and patient in high-pressure situations
Experience in problem-solving and conflict resolution
Empathy and understanding towards customers' needs and emotions
based on 1 interview
Interview experience
based on 15 reviews
Rating in categories
Customer Support Executive
177
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
143
salaries
| ₹0 L/yr - ₹0 L/yr |
Team Manager
133
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Associate
49
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Care Executive
49
salaries
| ₹0 L/yr - ₹0 L/yr |
Concentrix Corporation
Teleperformance
Foundever
Genpact