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Premium Employer

Alorica

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3.1

based on 597 Reviews

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Alorica Customer Service Representative Interview Questions and Answers

Updated 29 Apr 2024

Alorica Customer Service Representative Interview Experiences

2 interviews found

Customer Service Representative Interview Questions & Answers

Dwyane Carl Paet

posted on 29 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test

It was quite easy and fast

Round 2 - Group Discussion

Nerve wracking because it was a group interview and you must answer without being pressured

Round 3 - One-on-one

(2 Questions)

Q1. What is the reason you will leave the company?

Add your answer

Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer with clarity an honesty

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 8 Oct 2021

I applied via Referral and was interviewed in Sep 2021. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Are you okay with night shift and rotational shift and rotational offs

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For the 1st round they haven't asked anything just shared their information regarding shifts and off's and for the 2nd round which will be assessment, they will give you an idea about assessment format for about 5mins and then you will be asked to attend the assessment, but seriously it's worst and useless assessment because you might be using appropriate English as answers but they need only inappropriate English. After assessment im just waiting in the reception and one of the lady hr just came out and told sorry dear you haven't cleared your test because your communication skills are low and I was shocked😊😊😊..... actually my communication skills are better, and I'm pretty sure your way of processing is not up to the mark.

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Teleperformance

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Speak about the given topic for 1 minute

Ans.

The importance of active listening in customer service

Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom

Answered by AI

Add your answer

Round 2 - Telephonic Call

(1 Question)

Q1. You must give the answer within 5 seconds on the phone

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Aptitude Test

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 13 Oct 2021

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. Give ur basic intro ??

Add your answer

Q2. What is ur daily routine

Add your answer

Q3. What is Coustomer care executive & BPO??

Ans.

A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

Customer care executives are responsible for providing excellent customer service.
They handle customer queries, complaints, and provide solutions.
BPO is a business model where a company outsources its non-core business processes to a third-party provider.
BPOs provide services like custo...

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 30 Dec 2022

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Tell me something about your self

Add your answer

Q2. What did you do in your last weekend?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why do you want to join wipro?

Ans.

I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Teleperformance

Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why you have choosen BPO sector

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

Customer Service Representative Interview Questions & Answers

Foundever

Anonymous

posted on 10 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Introduce yourself in french, what do you do in ur free time, why do you want to work with sitel, they asked about my teaching experience

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , expressive and honest in whatever question you will be answering

Customer Service Representative Interview Questions & Answers

Foundever

Anonymous

posted on 3 May 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Technical

(2 Questions)

Q1. What would you say are your best qualities?

Add your answer

Q2. Do you have any questions for me?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always make sure you look up the company and ask the interviewer questions

Alorica Interview FAQs

How many rounds are there in Alorica Customer Service Representative interview?

Alorica interview process usually has 3 rounds. The most common rounds in the Alorica interview process are Aptitude Test, Group Discussion and One-on-one Round.

How to prepare for Alorica Customer Service Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are Customer Service, International Voice Process, bpo, chat and BPO Voice.

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Alorica Customer Service Representative Salary

based on 44 salaries

₹2.4 L/yr - ₹4 L/yr

9% more than the average Customer Service Representative Salary in India

View more details

Alorica Salaries in India

Customer Support Executive 179 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 145 salaries	₹0 L/yr - ₹0 L/yr
Team Manager 129 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Associate 51 salaries	₹0 L/yr - ₹0 L/yr
Quality Analyst 49 salaries	₹0 L/yr - ₹0 L/yr