Alorica Customer Service Representative Interview Questions and Answers

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Q1. What's your hobbies..?
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Q2. What is the customer service representatives job role and what are you thinking about this job?
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Q1. Writing test in this test they will give you a paragraph
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Q1. Tell me about yourself
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Q2. Why do you want to work with Intouch CX
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Q3. What do you know about Intouch Cx
Ans. 
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more
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Q4. Do you have accessible wifi?
Ans. 
Yes, we have accessible wifi for all customers.
• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.
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Q5. Are you able to setup a desk?
Ans. 
Yes, I am able to setup a desk efficiently and effectively.
• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.
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Q1. Tell me about yourself
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Q2. What is your strength
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Q1. Use of Shortcut keys on keyboard
Ans. 
Shortcut keys on keyboard are essential for efficient and quick navigation.
• Shortcut keys save time and effort while navigating through menus and options.

• Common shortcut keys include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+Z for undo.

• Learning and using shortcut keys can improve productivity and workflow.

• Shortcut keys may vary depending on the operating system and software being used.
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Q2. What is telecommunication
Ans. 
Telecommunication is the transmission of information over a distance using electronic means.
• Telecommunication involves the use of electronic devices to transmit information over a distance

• It includes various forms of communication such as telephone, internet, radio, and television

• Telecommunication has revolutionized the way we communicate and has made the world a smaller place

• Examples of telecommunication companies inc
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Q3. How to handle customer on chat
Ans. 
To handle customers on chat, be prompt, polite, empathetic, and provide accurate information.
• Respond quickly to customer inquiries

• Use positive language and show empathy

• Provide accurate and helpful information

• Offer solutions to customer problems

• End the chat on a positive note
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Q1. However the same thing
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Q1. Where are you from why you are not your view
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Q1. Basic introduction and JAM
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Q2. Depends on individual
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Basic case studies of process to test skills

Q1. Focused on individual speaking and hobbies, future goals etx
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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