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Alorica Customer Service Representative Interview Questions and Answers

Updated 29 Apr 2024

Alorica Customer Service Representative Interview Experiences

2 interviews found

Customer Service Representative Interview Questions & Answers

user image Dwyane Carl Paet

posted on 29 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was quite easy and fast

Round 2 - Group Discussion 

Nerve wracking because it was a group interview and you must answer without being pressured

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the reason you will leave the company?
    • Add your answer
  • Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer with clarity an honesty

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 8 Oct 2021

I applied via Referral and was interviewed in Sep 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Are you okay with night shift and rotational shift and rotational offs
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For the 1st round they haven't asked anything just shared their information regarding shifts and off's and for the 2nd round which will be assessment, they will give you an idea about assessment format for about 5mins and then you will be asked to attend the assessment, but seriously it's worst and useless assessment because you might be using appropriate English as answers but they need only inappropriate English. After assessment im just waiting in the reception and one of the lady hr just came out and told sorry dear you haven't cleared your test because your communication skills are low and I was shocked😊😊😊..... actually my communication skills are better, and I'm pretty sure your way of processing is not up to the mark.

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Teleperformance user image

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Speak about the given topic for 1 minute
  • Ans. 

    The importance of active listening in customer service

    • Active listening involves paying full attention to the customer and understanding their needs

    • It helps build rapport and trust with the customer

    • Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback

    • Active listening can lead to better problem-solving and conflict resolution

    • It is important to avoid interrupting the custom

    • Answered by AI
    Add your answer
Round 2 - Telephonic Call 

(1 Question)

  • Q1. You must give the answer within 5 seconds on the phone
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you have choosen BPO sector
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, Be prepared about the designation you have applied.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 30 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about your self
    • Add your answer
  • Q2. What did you do in your last weekend?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in every question what HR asks and give truth answer.

Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Oct 2021

I applied via Referral and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Give ur basic intro ??
    • Add your answer
  • Q2. What is ur daily routine
    • Add your answer
  • Q3. What is Coustomer care executive & BPO??
  • Ans. 

    A customer care executive is a representative who handles customer queries and complaints. BPO stands for Business Process Outsourcing.

    • Customer care executives are responsible for providing excellent customer service.

    • They handle customer queries, complaints, and provide solutions.

    • BPO is a business model where a company outsources its non-core business processes to a third-party provider.

    • BPOs provide services like custo...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency must be in the interview rounad

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence and English Speaking skills

Customer Service Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your stregth
  • Ans. 

    My strength lies in my ability to empathize with customers and find solutions to their problems.

    • Strong communication skills to effectively listen to and understand customer concerns

    • Ability to remain calm and patient in high-pressure situations

    • Experience in problem-solving and conflict resolution

    • Empathy and understanding towards customers' needs and emotions

    • Answered by AI
    Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence
- English Skills
More about working at Alorica

Alorica Interview FAQs

How many rounds are there in Alorica Customer Service Representative interview?
Alorica interview process usually has 3 rounds. The most common rounds in the Alorica interview process are Aptitude Test, Group Discussion and One-on-one Round.
How to prepare for Alorica Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are Customer Service, International Voice Process, bpo, chat and BPO Voice.

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Alorica Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
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Alorica Customer Service Representative Salary
based on 44 salaries
₹2.4 L/yr - ₹4 L/yr
9% more than the average Customer Service Representative Salary in India
View more details

Alorica Customer Service Representative Reviews and Ratings

based on 15 reviews

4.2/5

Rating in categories

4.0

Skill development

4.1

Work-life balance

3.8

Salary

4.1

Job security

3.7

Company culture

3.4

Promotions

4.0

Work satisfaction

Explore 15 Reviews and Ratings
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