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Alorica
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Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share photos, videos, and text posts on social media.
Social media allows for real-time communication and interaction with others.
Businesses use social media for marketing, custom...
I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.
It was related to grammar and scenarios to assist customers
I applied via Referral and was interviewed before Mar 2022. There were 4 interview rounds.
Grammar and versant test. Multiple choices questions of grammar
Handling high bill postpaid customers
Listen to the customer's concerns and empathize with them
Explain the charges and provide a breakdown of the bill
Offer solutions such as payment plans or discounts
Ensure the customer understands their options and is satisfied with the resolution
Follow up with the customer to ensure their issue has been resolved
Alorica interview questions for designations
I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.
Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic
English grammar test
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen to their concerns without interrupting.
Empathize with their frustration and show understanding.
Stay calm and composed, do not take their anger personally.
Apologize for the inconvenience caused, even if it's not your fault.
Offer solutions to resolve the issue and make things right.
Follow up with the customer to ensure their satisfaction.
...
I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.
Basic aptitude test with English writing and speaking skills
Top trending discussions
posted on 2 Nov 2021
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
posted on 20 May 2021
posted on 2 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.
I can take around 50-60 calls in a day depending on the complexity of the issues.
I prioritize the urgent calls first
I take breaks in between calls to avoid burnout
I ensure that each call is resolved satisfactorily
I keep track of the number of calls taken and time spent on each call
I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.
I listen carefully to the customer's concerns and empathize with their situation.
I provide clear and concise explanations of the benefits of our products or services.
I offer alternative solutions if the customer is not satisfied with the initial proposal.
I remain calm and professional even in difficu...
I am very good in de escalation.
I listen actively and empathetically to the customer's concerns.
I remain calm and composed, even in difficult situations.
I offer solutions and alternatives to the customer's problem.
I apologize for any inconvenience caused and assure the customer that their issue will be resolved.
I follow up with the customer to ensure their satisfaction.
For example, when a customer was upset about a del...
posted on 22 Nov 2020
I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.
based on 6 interviews
3 Interview rounds
based on 48 reviews
Rating in categories
Customer Support Executive
177
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Executive
143
salaries
| ₹0 L/yr - ₹0 L/yr |
Team Manager
133
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Service Associate
49
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Care Executive
49
salaries
| ₹0 L/yr - ₹0 L/yr |
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