Alorica Customer Support Executive Interview Questions and Answers

Q1. What is Social media?
Ans. 
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

• Users can share photos, videos, and text posts on social media.

• Social media allows for real-time communication and interaction with others.

• Businesses use social media for marketing, custom...read more
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Q2. About native places?good thing or bad thing
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Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
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Q1. Tell me about yourself
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Q1. See your communication skills are you a good listener or not your customer support skills
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Q1. Cool & be calm it will be very easy you have to score 58 out of 80 . And it will be conducted in their office.
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Q1. Self introduction and work experience
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Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
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Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
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