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Alorica Customer Support Executive Interview Questions and Answers
Alorica Customer Support Executive Interview Experiences
6 interviews found
(2 Questions)
- Q1. What is Social media?
- Ans.
Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share photos, videos, and text posts on social media.
Social media allows for real-time communication and interaction with others.
Businesses use social media for marketing, custom...
- Q2. About native places?good thing or bad thing
Selected
I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.
(1 Question)
- Q1. Self introduction and previous work experience
It was related to grammar and scenarios to assist customers
(2 Questions)
- Q1. About shifts and leaves
- Q2. Where do you see you in next five years?
Interview Preparation Tips
Yash Yadav
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. See your communication skills are you a good listener or not your customer support skills
(1 Question)
- Q1. Cool & be calm it will be very easy you have to score 58 out of 80 . And it will be conducted in their office.
Interview Preparation Tips
Pradeep Bunny
Selected
I applied via Referral and was interviewed before Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Self introduction and work experience
Grammar and versant test. Multiple choices questions of grammar
(2 Questions)
- Q1. Self introduction and work experience
- Q2. Handling postpaid customer with high bill
- Ans.
Handling high bill postpaid customers
Listen to the customer's concerns and empathize with them
Explain the charges and provide a breakdown of the bill
Offer solutions such as payment plans or discounts
Ensure the customer understands their options and is satisfied with the resolution
Follow up with the customer to ensure their issue has been resolved
Interview Preparation Tips
Alorica interview questions for designations
Selected
I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.
Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic
English grammar test
(4 Questions)
- Q1. Operation manager will take 3rd round
- Q2. Why do you want to join us
- Q3. How to handle irrate customer
- Ans.
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen to their concerns without interrupting.
Empathize with their frustration and show understanding.
Stay calm and composed, do not take their anger personally.
Apologize for the inconvenience caused, even if it's not your fault.
Offer solutions to resolve the issue and make things right.
Follow up with the customer to ensure their satisfaction.
...
- Q4. What is your aim for next 5 year
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.
(1 Question)
- Q1. About myself and my hobbies
Basic aptitude test with English writing and speaking skills
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 2 Nov 2021
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 20 May 2021
Interview Questionnaire
2 Questions
- Q1. Nothing one of the worst company If u r on covid they will hold ur salary You have to sit for 10 hours no break Even for washroom u need to ask
- Q2. N.a
Customer Support Executive Interview Questions & Answers
Concentrix Corporation
posted on 2 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Tell me about yourself.
(5 Questions)
- Q1. What do you understand by customer support executive?
- Q2. How much calls can you take in a day?
- Ans.
I can take around 50-60 calls in a day depending on the complexity of the issues.
I prioritize the urgent calls first
I take breaks in between calls to avoid burnout
I ensure that each call is resolved satisfactorily
I keep track of the number of calls taken and time spent on each call
- Q3. How good are you in convincing a customer?
- Ans.
I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.
I listen carefully to the customer's concerns and empathize with their situation.
I provide clear and concise explanations of the benefits of our products or services.
I offer alternative solutions if the customer is not satisfied with the initial proposal.
I remain calm and professional even in difficu...
- Q4. How good are you in de escalation?
- Ans.
I am very good in de escalation.
I listen actively and empathetically to the customer's concerns.
I remain calm and composed, even in difficult situations.
I offer solutions and alternatives to the customer's problem.
I apologize for any inconvenience caused and assure the customer that their issue will be resolved.
I follow up with the customer to ensure their satisfaction.
For example, when a customer was upset about a del...
- Q5. Why should I hire you?
Interview Preparation Tips
- Covid
- Hobbies
- Intrests
Customer Support Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 22 Nov 2020
I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why do you want me to hire you, as we have more candidates who are better than you?
Interview Preparation Tips
Alorica Interview FAQs
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Alorica Customer Support Executive Interview Process
based on 6 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round
- Aptitude Test Round
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Alorica Customer Support Executive Reviews and Ratings
based on 48 reviews
Rating in categories
|
Customer Support Executive
177
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
143
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Manager
133
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
49
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Care Executive
49
salaries
| ₹0 L/yr - ₹0 L/yr |
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