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Alorica Customer Support Executive Interview Questions and Answers

Updated 17 Jun 2024

Alorica Customer Support Executive Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is Social media?
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

    • Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

    • Users can share photos, videos, and text posts on social media.

    • Social media allows for real-time communication and interaction with others.

    • Businesses use social media for marketing, custom...

  • Answered by AI
  • Q2. About native places?good thing or bad thing
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and previous work experience
Round 3 - Aptitude Test 

It was related to grammar and scenarios to assist customers

Round 4 - One-on-one 

(2 Questions)

  • Q1. About shifts and leaves
  • Q2. Where do you see you in next five years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - HR 

(1 Question)

  • Q1. See your communication skills are you a good listener or not your customer support skills
Round 4 - Listening and speaking test 

(1 Question)

  • Q1. Cool & be calm it will be very easy you have to score 58 out of 80 . And it will be conducted in their office.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident!
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and work experience
Round 3 - Aptitude Test 

Grammar and versant test. Multiple choices questions of grammar

Round 4 - One-on-one 

(2 Questions)

  • Q1. Self introduction and work experience
  • Q2. Handling postpaid customer with high bill
  • Ans. 

    Handling high bill postpaid customers

    • Listen to the customer's concerns and empathize with them

    • Explain the charges and provide a breakdown of the bill

    • Offer solutions such as payment plans or discounts

    • Ensure the customer understands their options and is satisfied with the resolution

    • Follow up with the customer to ensure their issue has been resolved

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about self introduction, you can crack it easily

Alorica interview questions for designations

 Customer Support Associate

 (1)

 Non Voice Customer Support Executive

 (1)

 Customer Service Executive

 (8)

 Customer Care Executive

 (6)

 Customer experience Executive

 (1)

 Customer Agent

 (1)

 Customer Service Representative

 (2)

 Technical Support Associate

 (1)

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

Round 3 - Aptitude Test 

English grammar test

Round 4 - HR 

(4 Questions)

  • Q1. Operation manager will take 3rd round
  • Q2. Why do you want to join us
  • Q3. How to handle irrate customer
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen to their concerns without interrupting.

    • Empathize with their frustration and show understanding.

    • Stay calm and composed, do not take their anger personally.

    • Apologize for the inconvenience caused, even if it's not your fault.

    • Offer solutions to resolve the issue and make things right.

    • Follow up with the customer to ensure their satisfaction.

    • ...

  • Answered by AI
  • Q4. What is your aim for next 5 year

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your answer simple

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About myself and my hobbies
Round 3 - Aptitude Test 

Basic aptitude test with English writing and speaking skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident because more than we need job, company is in need of employees.

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Interview Questionnaire 

2 Questions

  • Q1. Nothing one of the worst company If u r on covid they will hold ur salary You have to sit for 10 hours no break Even for washroom u need to ask
  • Q2. N.a

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Tell me about yourself.
Round 3 - One-on-one 

(5 Questions)

  • Q1. What do you understand by customer support executive?
  • Q2. How much calls can you take in a day?
  • Ans. 

    I can take around 50-60 calls in a day depending on the complexity of the issues.

    • I prioritize the urgent calls first

    • I take breaks in between calls to avoid burnout

    • I ensure that each call is resolved satisfactorily

    • I keep track of the number of calls taken and time spent on each call

  • Answered by AI
  • Q3. How good are you in convincing a customer?
  • Ans. 

    I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

    • I listen carefully to the customer's concerns and empathize with their situation.

    • I provide clear and concise explanations of the benefits of our products or services.

    • I offer alternative solutions if the customer is not satisfied with the initial proposal.

    • I remain calm and professional even in difficu...

  • Answered by AI
  • Q4. How good are you in de escalation?
  • Ans. 

    I am very good in de escalation.

    • I listen actively and empathetically to the customer's concerns.

    • I remain calm and composed, even in difficult situations.

    • I offer solutions and alternatives to the customer's problem.

    • I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

    • I follow up with the customer to ensure their satisfaction.

    • For example, when a customer was upset about a del...

  • Answered by AI
  • Q5. Why should I hire you?
Round 4 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support Executive interview:
  • Covid
  • Hobbies
  • Intrests
Interview preparation tips for other job seekers - Be confidence in you answer, avoid mumbling, avoid taking time to answer the question of customer maximum just take 45 seconds. Keep smiling in the whole interview, ask questions and clarity of question if you don't answer, use simple words in explaining

I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you want me to hire you, as we have more candidates who are better than you?

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to tell all my friends that, be confident in yourself, and express your opinions and thoughts to interveiwer clearly.

Alorica Interview FAQs

How many rounds are there in Alorica Customer Support Executive interview?
Alorica interview process usually has 3-4 rounds. The most common rounds in the Alorica interview process are HR, Resume Shortlist and Aptitude Test.
How to prepare for Alorica Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are International Voice Process, customer support, Customer Satisfaction, voice process and Bpo Voice.
What are the top questions asked in Alorica Customer Support Executive interview?

Some of the top questions asked at the Alorica Customer Support Executive interview -

  1. Handling postpaid customer with high b...read more
  2. How to handle irrate custo...read more
  3. What is Social med...read more

Tell us how to improve this page.

Alorica Customer Support Executive Interview Process

based on 6 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • Aptitude Test Round
View more
Join Alorica Making Lives Better… One Interaction at a Time!
Alorica Customer Support Executive Salary
based on 177 salaries
₹2 L/yr - ₹4.5 L/yr
21% more than the average Customer Support Executive Salary in India
View more details

Alorica Customer Support Executive Reviews and Ratings

based on 48 reviews

3.0/5

Rating in categories

3.2

Skill development

2.9

Work-life balance

3.0

Salary

2.8

Job security

3.0

Company culture

2.6

Promotions

2.9

Work satisfaction

Explore 48 Reviews and Ratings
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