10+ Alorica Customer Support Executive Interview Questions & Answers | Complete Prep Guide 2025

Alorica Customer Support Executive Interview Experiences

6 interviews found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 17 Jun 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. What is Social media?

Ans.

Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share photos, videos, and text posts on social media.
Social media allows for real-time communication and interaction with others.
Businesses use social media for marketing, custom...

Answered by AI

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Q2. About native places?good thing or bad thing

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Customer Support Executive Interview Questions & Answers

Anonymous

posted on 11 Mar 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

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Round 2 - HR

(1 Question)

Q1. Self introduction and previous work experience

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Round 3 - Aptitude Test

It was related to grammar and scenarios to assist customers

Round 4 - One-on-one

(2 Questions)

Q1. About shifts and leaves

Add your answer

Q2. Where do you see you in next five years?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good company related to work and environment but administration is not so good

Customer Support Executive Interview Questions & Answers

Yash Yadav

posted on 25 Sep 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

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Round 2 - HR

(1 Question)

Q1. Tell me about yourself

Add your answer

Round 3 - HR

(1 Question)

Q1. See your communication skills are you a good listener or not your customer support skills

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Round 4 - Listening and speaking test

(1 Question)

Q1. Cool & be calm it will be very easy you have to score 58 out of 80 . And it will be conducted in their office.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident!

Customer Support Executive Interview Questions & Answers

Pradeep Bunny

posted on 29 Mar 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

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Round 2 - HR

(1 Question)

Q1. Self introduction and work experience

Add your answer

Round 3 - Aptitude Test

Grammar and versant test. Multiple choices questions of grammar

Round 4 - One-on-one

(2 Questions)

Q1. Self introduction and work experience

Add your answer

Q2. Handling postpaid customer with high bill

Ans.

Handling high bill postpaid customers

Listen to the customer's concerns and empathize with them
Explain the charges and provide a breakdown of the bill
Offer solutions such as payment plans or discounts
Ensure the customer understands their options and is satisfied with the resolution
Follow up with the customer to ensure their issue has been resolved

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about self introduction, you can crack it easily

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 1 Oct 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all Resume tips

Round 2 - Aptitude Test

Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

Round 3 - Aptitude Test

English grammar test

Round 4 - HR

(4 Questions)

Q1. Operation manager will take 3rd round

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Q2. Why do you want to join us

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Q3. How to handle irrate customer

Ans.

Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

Listen to their concerns without interrupting.
Empathize with their frustration and show understanding.
Stay calm and composed, do not take their anger personally.
Apologize for the inconvenience caused, even if it's not your fault.
Offer solutions to resolve the issue and make things right.
Follow up with the customer to ensure their satisfaction.
...

Answered by AI

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Q4. What is your aim for next 5 year

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Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your answer simple

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 23 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. About myself and my hobbies

Add your answer

Round 3 - Aptitude Test

Basic aptitude test with English writing and speaking skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident because more than we need job, company is in need of employees.

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire

3 Questions

Q1. VERSANT TEST(English language and voice test)

Add your answer

Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard

Add your answer

Q3. Salary discussion

Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 19 Mar 2018

Interview Questionnaire

1 Question

Q1. Why Minacs ? Salary Expectation ?

Ans.

Minacs offers a supportive work environment with opportunities for growth and development.

Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values

Answered by AI

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Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Customer Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 11 Mar 2021

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Customer satisfaction how can you provide.

Ans.

Customer satisfaction can be provided by understanding their needs, providing prompt and effective solutions, and maintaining a positive and empathetic attitude.

Listen actively to customers and understand their concerns
Respond promptly and provide effective solutions
Maintain a positive and empathetic attitude
Personalize the customer experience
Follow up to ensure customer satisfaction
Continuously improve customer suppor...

Answered by AI

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Q2. If customer is angry how can you make him understand

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Q3. Details about your last working, salary package etc

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Interview Preparation Tips

Interview preparation tips for other job seekers - Yeah it was good.

Customer Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 19 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. 1. Tell me something about yourself.

Add your answer

Q2. 2. Choose any topic for speak 5 minutes

Add your answer

Round 3 - Group Discussion

Speak anything in English for 5 minutes

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Executive interview:

What is bpo

Interview preparation tips for other job seekers - take proper knowledge of the post or the company. where you are going for an interview

Alorica Interview FAQs

How many rounds are there in Alorica Customer Support Executive interview?

Alorica interview process usually has 3-4 rounds. The most common rounds in the Alorica interview process are HR, Aptitude Test and Resume Shortlist.

How to prepare for Alorica Customer Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are International Voice Process, customer support, Customer Satisfaction, voice process and Bpo Voice.

What are the top questions asked in Alorica Customer Support Executive interview?

Some of the top questions asked at the Alorica Customer Support Executive interview -

Handling postpaid customer with high b...read more
How to handle irrate custo...read more
What is Social med...read more

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Alorica Interviews By Designations

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Alorica Customer Support Executive Interview Process

based on 6 interviews

3 Interview rounds

Resume Shortlist Round
HR Round
Aptitude Test Round

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Alorica Customer Support Executive Salary

based on 179 salaries

₹2.1 L/yr - ₹4.5 L/yr

20% more than the average Customer Support Executive Salary in India

View more details

Alorica Salaries in India

Customer Support Executive 179 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 145 salaries	₹0 L/yr - ₹0 L/yr
Team Manager 129 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Associate 51 salaries	₹0 L/yr - ₹0 L/yr
Quality Analyst 49 salaries	₹0 L/yr - ₹0 L/yr