Alorica Senior Analyst Interview Questions and Answers

Q1. What is account payable
Ans. 
Accounts payable is the amount of money a company owes to its suppliers or vendors for goods or services purchased on credit.
• Accounts payable is a liability on the balance sheet

• It represents the amount of money owed by a company to its suppliers or vendors

• It is typically recorded when goods or services are received but payment has not yet been made

• Accounts payable is an important part of a company's working capital man
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Q2. Are you worked in invoice process
Ans. 
Yes, I have experience working in the invoice process.
• I have experience handling invoices, processing payments, and resolving discrepancies.

• I am familiar with using accounting software to track and manage invoices.

• I have worked closely with vendors and internal teams to ensure timely and accurate invoicing.

• I have experience in reconciling invoices and resolving any billing issues.
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Q1. You are a fresher ?
Ans. 
Yes, I am a fresher with a strong academic background and a willingness to learn and grow in this role.
• I may be new to the industry, but I have a solid foundation in the relevant skills and knowledge.

• I am eager to bring fresh perspectives and ideas to the team.

• I am excited about the opportunity to learn and develop my skills in this role.
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Q2. What is you last in-hand salary
Ans. 
My last in-hand salary was $80,000 per year.
• My last in-hand salary was $80,000 per year

• I received a bonus of $5,000 annually

• I also had stock options worth $10,000 per year
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Q1. Tell me About yourself
Ans. 
Experienced senior analyst with a strong background in data analysis and strategic planning.
• Over 8 years of experience in analyzing complex data sets

• Proficient in using statistical software such as SPSS and SAS

• Skilled in developing actionable insights and recommendations

• Led cross-functional teams to drive successful projects

• Strong communication and presentation skills
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Q2. Resume overlook is must
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Q1. Self introduction & salary discussion
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Q1. Question related to previous work experience and assessment questions
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Q1. What is scheduling?
Ans. 
Scheduling is the process of organizing and planning events, appointments, tasks, or resources in a timely manner.
• Scheduling involves setting specific dates and times for activities or events.

• It helps in managing time effectively by prioritizing tasks and allocating resources efficiently.

• Examples include creating a daily agenda, setting deadlines for projects, and coordinating meetings with team members.
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Q2. What is Forecasting?
Ans. 
Forecasting is the process of making predictions or estimates about future trends based on past and present data.
• Forecasting involves analyzing historical data to identify patterns and trends

• It helps in predicting future outcomes or events

• Common methods of forecasting include time series analysis, regression analysis, and simulation

• Examples of forecasting include predicting sales for the next quarter, estimating demand
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General awareness English and domain test

Q1. HR Screening Salary expectations Relocation
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Q1. AML KYC related questions, How can you survive in Delhi NCR
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Q2. What is PEP Screening
Ans. 
PEP screening is the process of identifying politically exposed persons to prevent financial crimes.
• PEP stands for Politically Exposed Person

• PEP screening is a risk management process used by financial institutions to identify high-risk customers

• It involves screening individuals against a list of known PEPs and their associates

• PEPs are individuals who hold prominent public positions or have close ties to such individua...read more
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Q3. What do you mean about SAR
Ans. 
SAR stands for Synthetic Aperture Radar, a type of radar that uses microwave signals to create high-resolution images of the Earth's surface.
• SAR is commonly used in remote sensing applications, such as mapping and monitoring of land use, vegetation, and water resources.

• SAR can penetrate through clouds and vegetation, making it useful for imaging in areas where optical sensors may be limited.

• SAR can also be used for mar...read more
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Q4. Suspicious activity define
Ans. 
Suspicious activity refers to any behavior or action that is out of the ordinary and may indicate criminal or harmful intent.
• Suspicious activity can include unusual behavior, such as someone loitering in an area for an extended period of time or taking photographs of sensitive locations.

• It can also include suspicious objects, such as unattended bags or packages.

• Suspicious activity may be reported to law enforcement or ...read more
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Q1. Tell me about yourself
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Q2. How many years of WFM experience you carry ?
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Q1. Explain your roles and responsibilities in current role?
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Q2. What are WFM tools you worked on
Ans. 
I have experience working with Genesys WFM and Aspect WFM tools.
• Genesys WFM

• Aspect WFM
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Q3. What is workload
Ans. 
Workload refers to the amount of work that needs to be completed within a specific time frame.
• Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.

• It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.

• Factors that can impact workload include deadlines, complexity of tasks, available resources, and...read more
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Q4. Explain the scheduling process in Verint
Ans. 
The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.
• Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.

• The system then generates optimized schedules that meet both employee preferences and business needs.

• Managers can make manual adjustments to the schedules as ...read more
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Q5. Why you are leaving current organization
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Q1. What do you do when ASA is going about threshold
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Q2. Explain about short term forecasting
Ans. 
Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.
• Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.

• It relies on recent data and trends to make accurate predictions for the short term.

• Common methods for short term forecasting include time series analysis, moving averages, and exponential...read more
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Questions about basic WFM

Q1. Self Introduction, Experience Roles and skills
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Voice and accent, Aptitude

Q1. Related to process US Healthcare
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Q2. How many step in RCM and Explain step of revenue cycle management?
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Q3. How many tyoes of Federal Insurance?
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Q4. What is modified and why it's important?
Ans. 
Modified refers to changes made to something to improve its functionality or performance.
• Modification can involve altering existing features or adding new ones

• It is important because it allows for continuous improvement and adaptation to changing needs

• In software development, modified code is often used to fix bugs or add new functionality
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Q5. What is dedicate? It's eligbility.
Ans. 
Dedicate eligibility refers to the qualifications or requirements needed to be considered for a dedicated position or task.
• Dedicate eligibility may include specific skills, experience, education, or certifications.

• For example, a Senior Analyst position may require a minimum of 5 years of relevant experience in the field.

• Eligibility criteria can vary depending on the organization and the nature of the role.
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Q6. What is PR and how many types of PR?
Ans. 
PR stands for Public Relations, which is the practice of managing communication between an organization and its publics.
• Public Relations (PR) is the strategic communication process that builds mutually beneficial relationships between organizations and their publics.

• Types of PR include media relations, crisis communication, internal communication, community relations, and investor relations.

• Examples of PR activities in...read more
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Q7. What is Authorization dental. Explain on call scenario?
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Q8. What is modifier 76 and 77 used for?
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Q9. From which date we calculate timely filing denial ?
Ans. 
Timely filing denial is calculated from the date of service.
• Timely filing denial is calculated based on the date of service provided on the claim.

• Insurance companies have specific time frames within which claims must be submitted after the date of service.

• If a claim is submitted after the timely filing deadline, it may be denied for timely filing.

• Timely filing deadlines can vary depending on the insurance company and t...read more
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Q10. Place of service 21, 23, 34.
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Q11. How many parts in dedicate and Explain it.
Ans. 
There are two parts in dedicate: de and dicate. De means down or away, and dicate means to say or speak.
• De means down or away

• Dicate means to say or speak
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Q12. Commercial insurance plan types.
Ans. 
Commercial insurance plan types include PPO, HMO, EPO, and POS.
• Preferred Provider Organization (PPO) - offers a network of healthcare providers and allows members to see out-of-network providers at a higher cost

• Health Maintenance Organization (HMO) - requires members to choose a primary care physician and get referrals for specialists

• Exclusive Provider Organization (EPO) - similar to a PPO but does not cover any out-of...read more
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Q13. How to do follow-up, If claim paid to incorrect address? On call scenario.
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