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Alorica Customer Care Executive Interview Questions and Answers

Updated 24 Oct 2024

Alorica Customer Care Executive Interview Experiences

6 interviews found

Customer Care Executive Interview Questions & Answers

user image Harmanpreet Kaur

posted on 24 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe yourself
  • Q2. Related studies
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Ok so tell us something about your self

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What is sympathy empathy
  • Ans. 

    Sympathy is feeling compassion or sorrow for someone's situation, while empathy is understanding and sharing someone's feelings.

    • Sympathy is feeling sorry for someone without necessarily understanding their emotions.

    • Empathy is putting yourself in someone else's shoes and truly understanding their feelings.

    • Sympathy is more about feeling compassion, while empathy is about connecting emotionally.

    • Example: Sympathy - 'I'm so...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. They ask me general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself?
Round 3 - Technical 

(1 Question)

  • Q1. Why do you want to work in BPO industry

Interview Preparation Tips

Interview preparation tips for other job seekers - Be always confident.And be accurate to yourself. All the very best 👍

Alorica interview questions for designations

 Non Voice Customer Care Executive

 (2)

 Customer Service Executive

 (8)

 Customer Support Executive

 (6)

 Customer experience Executive

 (1)

 Customer Agent

 (1)

 Customer Service Representative

 (3)

 Customer Support Associate

 (1)

 Non Voice Customer Support Executive

 (1)

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction and your experience
Round 2 - Aptitude Test 

Grammar, typing and passage reading

Round 3 - Technical 

(1 Question)

  • Q1. Your experience and about yourself, Some scenario regarding customer service.

Interview Preparation Tips

Interview preparation tips for other job seekers - You guys can prepare well and attend the interview, Definitely you will crack an interview.

I applied via Referral and was interviewed in Jun 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you wanna join alorica?
  • Q2. How do you handle multi tasking?

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice is to never join this company you may get good pay, but no peace at all thy never fulfill thr promise thy tell 5 days working and make you to work fot 6 days you shld sit in one pay for complete 8 hrs n 1 hr break wr you have to sacrifice 15 mins in or 30 in tht 1 hr also no peace of mind and relaxation to work, a very much racist company i have ever seen telugu ppl rule this company Alrocia india i think coz all Telugu movie ppl are saved no matter wt pls dont join here and loose your peace

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Introduction about candidate. Speak on some topic for 2 minutes Qualification, knowledge about process applied for , where u lived .
  • Q2. Focus on your communication primarily language fluency help you and skills like patients . Be confident in yourself

I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. One one round should be happen to check knowledge
  • Q2. Salary expectation for employee to check how they will give answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Posting advertising to know about job opportunity and people can apply and they can give their idea.

I applied via Indeed and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. 1) Introduce yourself
  • Q2. 2) Did you worked before or Do you have any experience..if yes
  • Q3. 3) Why did you left you previous company
  • Q4. 4) What are your hobbies
  • Q5. 5) Are you comfortable with rotational shifts and week offs
  • Q6. 6) Are you willing to relocate
  • Q7. 7) What was your last salary
  • Q8. 8) What is your salary expectation
  • Q9. 9) How soon can you join

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident but not over, and stay confident untill the interview is done
Listen to the questions very carefully and answers wisely
All the best to all the job seekers

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 
Round 2 - Group Discussion 

Tell me about your day.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an easy interview, you just need to have some good communication skills.

Alorica Interview FAQs

How many rounds are there in Alorica Customer Care Executive interview?
Alorica interview process usually has 2 rounds. The most common rounds in the Alorica interview process are HR, Technical and One-on-one Round.
How to prepare for Alorica Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are Communication Skills, Convincing Power, Customer Service, Interpersonal Skills and Pressure Handling.
What are the top questions asked in Alorica Customer Care Executive interview?

Some of the top questions asked at the Alorica Customer Care Executive interview -

  1. What is sympathy empa...read more
  2. They ask me general questi...read more
  3. Related stud...read more

Tell us how to improve this page.

Alorica Customer Care Executive Interview Process

based on 5 interviews

1 Interview rounds

  • HR Round
View more
Join Alorica Making Lives Better… One Interaction at a Time!
Alorica Customer Care Executive Salary
based on 50 salaries
₹2.3 L/yr - ₹4 L/yr
24% more than the average Customer Care Executive Salary in India
View more details

Alorica Customer Care Executive Reviews and Ratings

based on 20 reviews

2.8/5

Rating in categories

2.8

Skill development

2.9

Work-life balance

3.1

Salary

2.7

Job security

2.8

Company culture

2.8

Promotions

2.8

Work satisfaction

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