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Alorica Back Office Executive Interview Questions and Answers

Updated 15 Jan 2023

Alorica Back Office Executive Interview Experiences

1 interview found

Back Office Executive Interview Questions & Answers

user image Anonymous

posted on 15 Jan 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Nice test with minimal effort and can be easy cracked

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about you and your carrier
  • Ans. 

    I am an experienced Back Office Executive with a strong track record in managing administrative tasks and ensuring smooth operations.

    • Managed and organized office documentation and records

    • Handled data entry and maintained accurate databases

    • Coordinated with different departments to ensure efficient workflow

    • Assisted in preparing reports and presentations

    • Implemented process improvements to enhance productivity

    • Trained new e

    • Answered by AI
    Add your answer
  • Q2. Tell me about your self
  • Ans. 

    I am a detail-oriented and organized individual with experience in back office operations.

    • I have a strong background in data entry and documentation.

    • I am proficient in using various software and tools for back office tasks.

    • I have excellent time management and multitasking skills.

    • I am a team player and can collaborate effectively with colleagues.

    • I have a keen eye for detail and ensure accuracy in my work.

    • I am familiar w...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice place to give interview and they are good company

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Interview Tips & Stories
2w
creamytaro
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works at
TCS
Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
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Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
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Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

1 Question

  • Q1. Customer care executive
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
    • Add your answer
  • Q2. Why do you want to join bpo?
    • Add your answer
  • Q3. Are you okay with rotainal shift and rotational off?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Ans. 

    I prioritize the queries based on urgency and importance, and handle them one at a time.

    • Assess the urgency and importance of each query

    • Address the more urgent and important query first

    • Communicate with the customer about the situation and provide an estimated time for addressing the second query

    • Ensure that both queries are resolved satisfactorily

    • Answered by AI
    View 8 more answers
  • Q2. When you are on call with a customer, what are the main things which you should keep in mind?
  • Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepared completely from dressing sense to documents.
You should know that you facing an unknown person so don't hesitate .
Confidence is the key of success.
Most important thing is interviewer see in your personality how do you handle failure in your life

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 1 Oct 2022

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test which you have to give in app it's easy just need good command on English

Round 2 - HR 

(1 Question)

  • Q1. They will tell you too go through your whole resume will ask some family questions
    • Add your answer
Round 3 - Vna 

(1 Question)

  • Q1. Vna round would be voice and accent round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best nothing else be calm and cool don't hesitate

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Computer based aptitude and typing assignment

Round 3 - One-on-one 

(1 Question)

  • Q1. Operations round- asked about self and discussion on past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can do attitude with confidence and good communication skills

Customer Service Executive Interview Questions & Answers

iEnergizer user image

posted on 29 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. The first thing you have to keep in mind is that if you're going for interview in this company, it's gonna take the whole day as the queue is very much high. You have to wait for hours for your turn. Now, ...
    • Add your answer
  • Q2. Why do you wanna join BPO?
    • Add your answer
  • Q3. Tell me something about yourself.
    • Add your answer
  • Q4. Where do you see yourself after 5 years.
    • Add your answer
  • Q5. If you have any work experience, they may ask, "Why did you leave your last job or What was your roles and responsibilities?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first thing you have to keep in mind is that if you're going for an interview in this company, it's gonna take the whole day if everything goes well. You have to wait for hours for your turn. Now, if you're selected in the first round, you may have to wait for 3-4 hours for the next round and same for another round (if any). So, make sure you carry some eating stuffs with you.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 4 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone,...

    • Answered by AI
    View 2 more answers
More about working at Alorica

Alorica Interview FAQs

How many rounds are there in Alorica Back Office Executive interview?
Alorica interview process usually has 3 rounds. The most common rounds in the Alorica interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for Alorica Back Office Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Alorica. The most common topics and skills that interviewers at Alorica expect are Axis, Back Office, Back Office Support, Backend Operations and Banking Operations.

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Alorica Back Office Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
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Alorica Back Office Executive Salary
based on 7 salaries
₹2 L/yr - ₹3.8 L/yr
22% more than the average Back Office Executive Salary in India
View more details

Alorica Back Office Executive Reviews and Ratings

based on 2 reviews

2.3/5

Rating in categories

2.3

Skill development

1.7

Work-life balance

2.3

Salary

2.3

Job security

1.7

Company culture

2.3

Promotions

2.3

Work satisfaction

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