Alorica Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self
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Q2. Why should we hire you
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Introduction, qualification, pick a topic and talk.

You need take a typing test and verbal communication test in computer.

Q1. Introduction, what do you know about the process.
Ans. 
The customer service process involves assisting customers with their inquiries, complaints, and providing solutions to their problems.
• Customer service executives handle customer inquiries and complaints.

• They provide information and assistance to customers regarding products or services.

• They resolve customer issues and complaints by offering appropriate solutions.

• Customer service executives may use various communication...read more
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Q2. What do you know about the company What is BPO
Ans. 
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
• BPO is a strategic approach to streamline business operations and reduce costs.

• It allows companies to focus on their core competencies while outsourcing non-core activities.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• For exa...read more
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Q1. Why do you want to work in BPO
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Q2. What do you know about our company
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