Premium Employer

i

This company page is being actively managed by HCLTech Team. If you also belong to the team, you can get access from here

HCLTech Verified Tick

Compare button icon Compare button icon Compare
3.5

based on 34.3k Reviews

Filter interviews by

HCLTech Customer Service Executive Interview Questions and Answers

Updated 14 Aug 2024

HCLTech Customer Service Executive Interview Experiences

11 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Leading a team of customer service representatives

    • Implementing innovative strategies to improve customer satisfaction

    • Continuing to develop my skills and knowledge in customer service

    • Possibly pursuing further education or certifications in customer service management

  • Answered by AI
  • Q2. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • I have X years of experience in customer service roles

    • I am highly skilled in communication and problem-solving

    • I have received positive feedback from previous customers for my ability to resolve issues effectively

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company ever this is a complete fraud on the name of opportunity management will shortlist you in any respective support staff and will give you the responsibility on the same of learning new things on the same salary other than that you have to do your last role work to to support the management and here is the twist you will do your previous role works and the so called word of mouth IDO base promotion you have to manage all the responsibilities but you will not get your promotion letters the management is so poor and fake you cannot trust this is looks like a MC with good people and flexible things please di nit attract with such things you will destroy your self management has. No answer when it comes to salary hike and for promotion Letters these guys will just use you utilise you and throw you so poor not trustworthy at all

Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech

Warning alert
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me abourt your self
Round 2 - One-on-one 

(5 Questions)

  • Q1. Your motivation
  • Q2. Experience of company
  • Q3. Systerm knowledge
  • Q4. Customer compliant
  • Q5. Good successful business
Round 3 - Aptitude Test 

Writting ,sports,news,cricket

Interview Preparation Tips

Topics to prepare for HCLTech Customer Service Executive interview:
  • Capital Goods
Interview preparation tips for other job seekers - Thank you

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Quantitative and aptitude test

Round 2 - Technical 

(1 Question)

  • Q1. Regarding QA and customer complaint handling
Round 3 - One-on-one 

(1 Question)

  • Q1. Technical Round regarding Biomedical devices
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.
  • Q6. Where do you see yourself in 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Hgfgkpk gfhjn hxjejidjdhhdudiosjss sjushshhshsdd

HCLTech interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (3)

 Customer Service Representative

 (6)

 Customer Service Associate

 (4)

 Customer Service Assistant

 (1)

 Senior Customer Service Associate

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (5)

I applied via Recruitment Consultant and was interviewed in May 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. It was choose the following questions grammar question.
  • Q2. Test was ok but all u have to focus is on the time duration.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and read the questions carefully.

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Group Discussion 

Yeah! The GD round was about checked ng your communication skills where you are good at speaking or not and also they allow you to talk for 2 mins

Round 2 - Versant test 

(1 Question)

  • Q1. 2nd round was versant test and should good in talking writing and listening
Round 3 - One-on-one 

(1 Question)

  • Q1. A round with the manager and I spoke confidently and they check you are fit for this job or not

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold be confident and good communication skills that's it you can clear any type of round

I applied via Walk-in

Interview Questionnaire 

1 Question

  • Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview nowadays is a big stress of everyone especially for freshers and student they getting so nervous in a interview because the questions are so difficult to answer and so technical the interview about 1-2 hours. There so many skills and the question related to the computer science and some projects topics etc in some companies there give a written which as grammar, coding, general knowledge etc.. And next it will be a he round they ask so difficult question u can't able to answer it and atlast for they will see your entire performance and hire you in a best position

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me your most memorable journey!
  • Q2. Introduce your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Sit properly
Maintain eye contact
Listen them carefully
Don't give virtual answer,be honest and give direct answers

HCLTech Interview FAQs

How many rounds are there in HCLTech Customer Service Executive interview?
HCLTech interview process usually has 2-3 rounds. The most common rounds in the HCLTech interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for HCLTech Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Customer Service, Communication Skills, customer care, customer support and international bpo.
What are the top questions asked in HCLTech Customer Service Executive interview?

Some of the top questions asked at the HCLTech Customer Service Executive interview -

  1. You need to write a passage without grammer mistake. So kindly prepare your own...read more
  2. Test was ok but all u have to focus is on the time durati...read more
  3. 2nd round was versant test and should good in talking writing and listen...read more

Tell us how to improve this page.

HCLTech Customer Service Executive Interview Process

based on 3 interviews in last 1 year

Interview experience

1.7
  
Bad

People are getting interviews through

based on 9 HCLTech interviews
WalkIn
Job Portal
Recruitment Consultant
Referral
56%
22%
11%
11%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join HCLTech Find your spark and discover what drives you forward
HCLTech Customer Service Executive Salary
based on 245 salaries
₹1.4 L/yr - ₹4 L/yr
14% less than the average Customer Service Executive Salary in India
View more details

HCLTech Customer Service Executive Reviews and Ratings

based on 116 reviews

4.1/5

Rating in categories

3.5

Skill development

3.6

Work-Life balance

3.0

Salary & Benefits

4.2

Job Security

3.7

Company culture

3.2

Promotions/Appraisal

3.5

Work Satisfaction

Explore 116 Reviews and Ratings
Software Engineer
22.5k salaries
unlock blur

₹1.2 L/yr - ₹8 L/yr

Technical Lead
20.7k salaries
unlock blur

₹7 L/yr - ₹25 L/yr

Senior Software Engineer
15.4k salaries
unlock blur

₹4 L/yr - ₹16.5 L/yr

Lead Engineer
14.7k salaries
unlock blur

₹4.2 L/yr - ₹14 L/yr

Analyst
13.8k salaries
unlock blur

₹1.3 L/yr - ₹6.7 L/yr

Explore more salaries
Compare HCLTech with

TCS

3.7
Compare

Wipro

3.7
Compare

Accenture

3.9
Compare

Cognizant

3.8
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview