Alorica Non Voice Customer Care Executive Interview Questions and Answers

Q1. Self introduction
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Q2. Give a topic social media
Ans. 
The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious consequences for mental health

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q1. Paragraph writing
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Q2. Versant test grammer
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and customer-focused individual with excellent communication skills.
• Graduated with a degree in Communication Studies

• Worked as a customer service representative for 2 years

• Proficient in handling customer inquiries and resolving issues efficiently
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Q2. Why you want this job
Ans. 
I am passionate about providing excellent customer service and enjoy helping others.
• I have strong communication skills and enjoy interacting with people.

• I am a problem solver and enjoy finding solutions to customer issues.

• I am detail-oriented and strive to provide the best possible service to customers.

• I have previous experience in customer service roles and enjoy the challenges it brings.
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First round will be essay writing, essay writing in the sense we have to write essay on given topic within 20 minutes.

Asked about my college

The give me to right the English paragraph

Q1. Tell me about yourself
Ans. Just tell your name and tell him/her about your what have you done in your studies and tell them about your skills thats all.
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Q2. Please read about the company in which you applied for.
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Numerical reasoning
Verbal reasoning
Inductive reasoning
Logical reasoning
Critical thinking

Q1. Brief Introduction
Ans. Graduated, if not then you have to handle the question regarding the stability.
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Q2. If experienced, then why your left the previous job.
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Q3. Some question regarding bpo. What is customer care, role, meaning of empathy or sympathy.
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Q4. Speak on a topic for 1 min
Ans. 
The importance of mental health in the workplace
• Mental health affects productivity and overall well-being

• Employers should provide resources and support for mental health

• Creating a positive work environment can improve mental health

• Examples: offering flexible work hours, promoting work-life balance, providing access to counseling services
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Mock chat and email writing for non voice process.