Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Foundever Team. If you also belong to the team, you can get access from here

Foundever Verified Tick

Compare button icon Compare button icon Compare
3.5

based on 2.1k Reviews

Play video Play video Video summary

Filter interviews by

Foundever Non Voice Customer Care Executive Interview Questions and Answers

Updated 22 Sep 2023

Foundever Non Voice Customer Care Executive Interview Experiences

1 interview found

Non Voice Customer Care Executive Interview Questions & Answers

user image Prabhu Meerabai

posted on 22 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your past experiences and what you passionate about this job
    • Add your answer
  • Q2. Willing to work a night shift and are you located around 20kms radius from company's is mandatory.
  • Ans. 

    Yes, I am willing to work night shifts and I am located within 20kms radius from the company.

    • I am open to working night shifts as per the company's requirement.

    • I am located within a 20kms radius from the company's location.

    • I understand the importance of being close to the workplace for night shifts for convenience and safety.

    • Answered by AI
    Add your answer
Round 3 - Typing Test 

(2 Questions)

  • Q1. Say about your life inspiration in 6 lines within 6 minutes without grammatical errror and punctuational error .
  • Ans. 

    My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.

    • My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.

    • Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.

    • Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.

    • My mo...

    • Answered by AI
    Add your answer
  • Q2. What's you long term goal and how your working with it?
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Chat with customer and make solutions to the customers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy but do things quick and correct . They focus on quick response.

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
Got a question about Foundever?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 19 Dec 2020

I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Will always check discipline patience attitude
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be positive straight forward answers genuinely whether will company hire you are not say what you know about particular thing whether it comes to education are general knowledge

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Service Associate Interview Questions & Answers

Teleperformance user image Femina Ayaz Khan

posted on 9 Sep 2020

I applied via Facebook and was interviewed in Mar 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They will ask you "tell me about yourself" and one topic in Hindi and English plus Amcat test..
    • Add your answer
  • Q2. In all three rounds they will ask you to brief about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - During interview, Recruiter and Hr just ask if you have laptop and broadband.
But the thing is they will hide many things from you like during training they will ask you to arrange extra phone and sim card, and you have to bear all the expenses like mobile and internet recharge and electricity bill.
Plus it was a contract job and they did not disclose this during interview.They will tell you that we informed you earlier about this.
Salary is too low as per the work load.
Don't even get time to breathe and there are no employee value.Your trainer and Tl will treat you like hell.
There is no personal life after working in Teleperformance.
There are no breaks, you have to ask like a student if you want to go to loo also.
This was the worst experience of my life.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

1 Question

  • Q1. Customer care executive
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 Jun 2021

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why you want to join teleperformance?
    • Add your answer
  • Q2. Tell me about your favourite movie.
    • Add your answer
  • Q3. Speak for 2 minutes on any topic.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and clear with your words. Don't try to make stories just be clear and speak properly.

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
    • Add your answer
  • Q2. Why do you want to join bpo?
    • Add your answer
  • Q3. Are you okay with rotainal shift and rotational off?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Technical Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 6 Nov 2021

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my skills, My primary experience and Just a few questions about myself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Plese try not to fumble and be confident with anything you speak.

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 6 Jun 2020

I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They asked me about Delhi metro.
    • Add your answer
  • Q2. What is BPO.
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting out specific business processes to a third-party service provider.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO is often used to reduce costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - If your communication skill is good than
You will get the job easily.

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 8 Jul 2020

I applied via Walk-in

Interview Questionnaire 

3 Questions

  • Q1. What is empathy and sympathy?
    • Add your answer
  • Q2. What is customer service?
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers and addressing their needs and concerns.

    • It includes providing accurate information about products or services, handling complaints and resolving issues, and ensuring customer satisfaction.

    • Examples of good customer service include responding promptly ...

    • Answered by AI
    Add your answer
  • Q3. How to handle angry customer?
  • Ans. 

    Handling angry customers requires active listening, empathy, and a solution-oriented approach.

    • Remain calm and composed

    • Listen actively and empathize with the customer's frustration

    • Apologize for the inconvenience caused

    • Offer a solution or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Avoid taking the customer's anger personally

    • Maintain a positive attitude and professional demean

    • Answered by AI
    View 3 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, answer from your own point of view, instead of sharing or telling other person points..
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Non Voice Customer Care Executive interview?
Foundever interview process usually has 4 rounds. The most common rounds in the Foundever interview process are Resume Shortlist, HR and Typing Test.
How to prepare for Foundever Non Voice Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are Customer Service, International Voice Process, Invoice Processing, customer care and Non Voice Process.
What are the top questions asked in Foundever Non Voice Customer Care Executive interview?

Some of the top questions asked at the Foundever Non Voice Customer Care Executive interview -

  1. Say about your life inspiration in 6 lines within 6 minutes without grammatical...read more
  2. Willing to work a night shift and are you located around 20kms radius from comp...read more
  3. Chat with customer and make solutions to the custom...read more

Tell us how to improve this page.

Foundever Interviews By Designations

Interview Questions for Popular Designations

Foundever Non Voice Customer Care Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

Non Voice Customer Care Executive Interview Questions from Similar Companies

Concentrix Corporation Non Voice Customer Care Executive Interview Questions
3.7
 • 15 Interviews
IntouchCX Non Voice Customer Care Executive Interview Questions
2.9
 • 4 Interviews
Teleperformance Non Voice Customer Care Executive Interview Questions
3.9
 • 3 Interviews
Alldigi Tech Non Voice Customer Care Executive Interview Questions
4.0
 • 2 Interviews
Alorica Non Voice Customer Care Executive Interview Questions
3.1
 • 2 Interviews
Sykes Business Services Of India Non Voice Customer Care Executive Interview Questions
3.4
 • 2 Interviews
WNS Non Voice Customer Care Executive Interview Questions
3.4
 • 1 Interview
Conneqt Business Solutions Non Voice Customer Care Executive Interview Questions
3.6
 • 1 Interview
View all

Fast track your campus placements

Aditya Degree College, Kakinada Placement Questions
1 Interview
View all
Foundever Non Voice Customer Care Executive Salary
based on 4 salaries
₹2 L/yr - ₹3.5 L/yr
At par with the average Non Voice Customer Care Executive Salary in India
View more details

Foundever Non Voice Customer Care Executive Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

Explore 2 Reviews and Ratings
Foundever Salaries in India
Customer Service Professional
743 salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Customer Service Executive
554 salaries
unlock blur

₹1 L/yr - ₹5 L/yr

Customer Service Representative
395 salaries
unlock blur

₹1.4 L/yr - ₹5 L/yr

Customer Support Executive
263 salaries
unlock blur

₹1.3 L/yr - ₹3.9 L/yr

Team Lead
231 salaries
unlock blur

₹2.9 L/yr - ₹8.4 L/yr

Explore more salaries
Compare Foundever with

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview