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Foundever Non Voice Customer Care Executive Interview Questions and Answers

Updated 22 Sep 2023

Foundever Non Voice Customer Care Executive Interview Experiences

1 interview found

Non Voice Customer Care Executive Interview Questions & Answers

user image Prabhu Meerabai

posted on 22 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your past experiences and what you passionate about this job
    • Add your answer
  • Q2. Willing to work a night shift and are you located around 20kms radius from company's is mandatory.
  • Ans. 

    Yes, I am willing to work night shifts and I am located within 20kms radius from the company.

    • I am open to working night shifts as per the company's requirement.

    • I am located within a 20kms radius from the company's location.

    • I understand the importance of being close to the workplace for night shifts for convenience and safety.

    • Answered by AI
    Add your answer
Round 3 - Typing Test 

(2 Questions)

  • Q1. Say about your life inspiration in 6 lines within 6 minutes without grammatical errror and punctuational error .
  • Ans. 

    My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.

    • My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.

    • Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.

    • Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.

    • My mo...

    • Answered by AI
    Add your answer
  • Q2. What's you long term goal and how your working with it?
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. Chat with customer and make solutions to the customers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy but do things quick and correct . They focus on quick response.

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 3 Oct 2018

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. PI and Work Experience.
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Aug 2017

I was interviewed in Jul 2017.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • I have 5 years of experience in customer care roles

    • I am skilled in resolving customer issues and providing exceptional service

    • I am empathetic and dedicated to helping customers with their needs

    • Answered by AI
    View 8 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Introducing my self with family and qualification details

Skills: Communication
College Name: sheshadripuram first grade college

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Aritro Mukherji

posted on 24 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Are you fine to work in rotational shifts
  • Ans. 

    Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

    • I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.

    • I am willing to adapt my schedule to meet the needs of the company and customers.

    • I have previous experience working in rotational shifts and have successfully managed my time and workload in

    • Answered by AI
    Add your answer
  • Q2. Are you fine with split offs
  • Ans. 

    Yes, I am fine with split offs.

    • I am comfortable with handling multiple tasks at once.

    • I can prioritize and manage my time effectively.

    • I am adaptable and can quickly switch between tasks.

    • I have experience working in a fast-paced environment with split offs.

    • I am willing to learn and improve my skills to handle split offs better.

    • Answered by AI
    Add your answer

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 5 May 2017

I was interviewed before May 2016.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about yourself​
  • Ans. 

    I am a technical support executive with experience in troubleshooting software and hardware issues.

    • Experienced in resolving customer queries and providing technical assistance

    • Proficient in diagnosing and troubleshooting software and hardware problems

    • Skilled in communicating complex technical concepts to non-technical users

    • Familiar with various operating systems and software applications

    • Ability to work under pressure an

    • Answered by AI
    View 1 more answer
  • Q2. Why do you want to work here
  • Ans. 

    I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.

    • Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.

    • Growth opportunities: I am impressed by the company's focus on employee development and advancement.

    • Alignment with skills and interests: I have a passion for technical support ...

    • Answered by AI
    Add your answer
  • Q3. Why did you leave your previous job
  • Ans. 

    Seeking better growth opportunities and a more challenging role.

    • Limited growth opportunities in previous job

    • Looking for a more challenging role to enhance skills

    • Seeking a company with better work culture and values

    • Relocated to a different city or country

    • Company downsizing or restructuring

    • Answered by AI
    View 1 more answer
  • Q4. Difference between various operating systems.
  • Ans. 

    Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

    • Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.

    • MacOS is known for its sleek design and compatibility with Apple hardware and software.

    • Linux is an open-source OS with various distributions, known for its customization and security features.

    • Android i...

    • Answered by AI
    View 2 more answers
  • Q5. Latest versions of the product
  • Ans. 

    The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

    • Desktop version: 3.0

    • Mobile version: 2.5

    • Answered by AI
    Add your answer
  • Q6. Information about the company (process)
    • Add your answer
  • Q7. Questions related to previous work experience
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.

Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.

Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40

Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.

Skills: Communication And Confidence, Product Sense, Patience, Stability

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 22 Jun 2017

Interview Questionnaire 

1 Question

  • Q1. About yourself
    • View 5 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 8 Dec 2017

Interview Questionnaire 

1 Question

  • Q1. Basic questions like Name, Address, Birth date, qualification and work experience
    • Add your answer

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.


Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 7 Sep 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 15 Oct 2020

I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Almost every interview starts with your introduction, then your thought processing is checked and then your respond to a situation and your confidence in overall questioning.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear about yourself, have a good listening and evaluation skills.

Your thought process should be clear and focused on situation.

Be confident for whatever you say, even it seems wrong.

Congratulations, you'll crack the interview.

Customer Service Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 9 Dec 2020

I applied via gautam consultancy and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why you want to join concentrix ?
    • Add your answer
  • Q2. Tell me about your hobbies?
    • Add your answer
  • Q3. Tell me about your first job?
    • Add your answer
  • Q4. Asking about bpo
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - in concenteix company an interviewer should must asked about why you want to join concentrix. So be prepared about the company.
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Non Voice Customer Care Executive interview?
Foundever interview process usually has 4 rounds. The most common rounds in the Foundever interview process are Resume Shortlist, HR and Typing Test.
How to prepare for Foundever Non Voice Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are Customer Service, International Voice Process, Invoice Processing, customer care and Non Voice Process.
What are the top questions asked in Foundever Non Voice Customer Care Executive interview?

Some of the top questions asked at the Foundever Non Voice Customer Care Executive interview -

  1. Say about your life inspiration in 6 lines within 6 minutes without grammatical...read more
  2. Willing to work a night shift and are you located around 20kms radius from comp...read more
  3. Chat with customer and make solutions to the custom...read more

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Foundever Non Voice Customer Care Executive Salary
based on 4 salaries
₹2 L/yr - ₹3.5 L/yr
At par with the average Non Voice Customer Care Executive Salary in India
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Foundever Non Voice Customer Care Executive Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

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5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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