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Foundever Customer Care Executive Interview Questions and Answers

Updated 26 Oct 2024

Foundever Customer Care Executive Interview Experiences

5 interviews found

Customer Care Executive Interview Questions & Answers

user image bilal pasha

posted on 19 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Why customer service
    • Add your answer
  • Q3. Tell me more about sitel
    • Add your answer
  • Q4. Technical questions
    • Add your answer
Round 3 - Assignment 

This round will be on teams meet

Round 4 - One-on-one 

(1 Question)

  • Q1. Customer service question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice is go with flow be confident on yourself self don't be panic in front of hr give your best .

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 26 Oct 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Voice and Accent Test
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Voice and Accent round
    • Add your answer
  • Q2. Process Hr Round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are Fresher then it good to join as the salary scale is very low Once you get the experience you need to find better opportunity as no salary growth and Full Politics of Manager and higher Management Only Favorite employees are Promoted and Deserving once are not Promoted. SURESH IYER at SITEL Mumbai is the Worst Manager 👨‍💼 with Full of Politics and Favoritism.

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Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 1 Jun 2022

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Present your self.
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Ability to handle high-stress situations

    • Proficient in CRM software and ticketing systems

    • Answered by AI
    Add your answer
  • Q2. Any incident explain in French language.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak fluently.

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 20 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. They will ask you the previous company work experience
    • Add your answer
  • Q2. What is your roles and responsibilities
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Employer is too good

Foundever interview questions for designations

 Customer Care Representative

 (2)

 Customer Care Associate

 (1)

 International Customer Care Executive

 (1)

 Customer Care Executive & Cashier

 (1)

 Non Voice Customer Care Executive

 (1)

 Customer Care and Sales Representative

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (13)

Customer Care Executive Interview Questions & Answers

user image Arjuman Anjum

posted on 10 Aug 2017

Interview Preparation Tips

Round: Group Discussion
Duration: 5 minutes

College Name: S.V.P Jr college

Top trending discussions

View All
Interview Tips & Stories
2w
creamytaro
Verified Icon
·
works at
TCS
Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
Got a question about Foundever?
Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
    • Add your answer
  • Q2. Why do you want to join bpo?
    • Add your answer
  • Q3. Are you okay with rotainal shift and rotational off?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Ans. 

    I prioritize the queries based on urgency and importance, and handle them one at a time.

    • Assess the urgency and importance of each query

    • Address the more urgent and important query first

    • Communicate with the customer about the situation and provide an estimated time for addressing the second query

    • Ensure that both queries are resolved satisfactorily

    • Answered by AI
    View 8 more answers
  • Q2. When you are on call with a customer, what are the main things which you should keep in mind?
  • Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Computer based aptitude and typing assignment

Round 3 - One-on-one 

(1 Question)

  • Q1. Operations round- asked about self and discussion on past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can do attitude with confidence and good communication skills

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 23 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself and past experience thats it easy to get job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell everything about your self and experience about past job
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Customer Care Executive interview?
Foundever interview process usually has 2 rounds. The most common rounds in the Foundever interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Foundever Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are International Voice Process, international bpo, voice process, Customer Service and Communication Skills.
What are the top questions asked in Foundever Customer Care Executive interview?

Some of the top questions asked at the Foundever Customer Care Executive interview -

  1. Any incident explain in French langua...read more
  2. Voice and Accent T...read more
  3. Voice and Accent ro...read more

Tell us how to improve this page.

Foundever Interviews By Designations

Interview Questions for Popular Designations

Foundever Customer Care Executive Interview Process

based on 10 interviews

Interview experience

4.2
  
Good
View more

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Foundever Customer Care Executive Salary
based on 142 salaries
₹1.5 L/yr - ₹5.4 L/yr
14% more than the average Customer Care Executive Salary in India
View more details

Foundever Customer Care Executive Reviews and Ratings

based on 63 reviews

3.6/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

3.1

Salary

3.6

Job security

3.3

Company culture

2.7

Promotions

3.1

Work satisfaction

Explore 63 Reviews and Ratings
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