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I applied via Referral and was interviewed before Oct 2023. There were 2 interview rounds.
I applied via Approached by Company and was interviewed in Apr 2023. There were 4 interview rounds.
This round will be on teams meet
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
Ability to handle high-stress situations
Proficient in CRM software and ticketing systems
I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.
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posted on 2 Mar 2025
I was interviewed in Feb 2025.
I was interviewed in Jan 2025.
Since joining the company, I have noticed a strong focus on customer satisfaction and continuous improvement.
Regular training sessions for employees to enhance customer service skills
Feedback mechanisms in place to gather customer opinions and suggestions
Implementation of new technologies to streamline customer interactions
Company culture that values empathy and problem-solving
I am motivated to seek a position in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
Opportunity to interact with diverse customers
Ability to provide excellent service
Interest in problem-solving and communication skills
Career growth and development opportunities
Excitement about working in a fast-paced environment
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
Customer service involves actively listening to customers' needs and concerns.
It requires empathy and patience to address customer issues effectively.
Providing timely and accurate information to customers is essential for good customer service.
Going above and beyond to exceed customer expectations can lead ...
In the next five years, I see myself growing within the company, taking on more responsibilities, and potentially moving into a leadership role.
Continuing to excel in my current role as a Customer Care Executive
Participating in training and development programs to enhance my skills
Seeking opportunities for advancement within the company
Building strong relationships with colleagues and customers
Possibly transitioning in
Samsung is a multinational conglomerate known for its electronics products such as smartphones, TVs, and home appliances.
Samsung is a South Korean multinational conglomerate
It was founded in 1938 by Lee Byung-chul
Samsung Electronics is the largest subsidiary of the company
They produce a wide range of products including smartphones, TVs, home appliances, and more
Popular Samsung products include the Galaxy smartphones, Q
Premium segment customers are high-end customers who are willing to pay more for superior products or services.
Premium segment customers are typically more affluent and have higher disposable income.
They prioritize quality, exclusivity, and personalized service.
Examples include luxury car buyers, high-end fashion shoppers, and first-class airline passengers.
Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems.
AI involves the development of algorithms that enable machines to perform tasks that typically require human intelligence.
Examples of AI include virtual assistants like Siri and Alexa, self-driving cars, and recommendation systems like those used by Netflix and Amazon.
AI can be categorized into narrow...
The desktop test consisted of four different rounds, and a minimum score of 65 was required to pass.
posted on 2 Mar 2025
I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Received multiple awards for outstanding customer service
The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.
Market demand for the specific skill set may be low
Economic conditions may have led to downsizing or hiring freezes
Company restructuring or mergers could have affected hiring
Personal reasons such as health issues or family commitments
My husband works as a software engineer at a tech company in the city.
My husband is a software engineer
He works at a tech company
His workplace is located in the city
I am available to join immediately.
I can start as soon as possible.
I am ready to join within a week's notice.
I am flexible with the joining date and can accommodate as per the company's requirement.
posted on 24 Oct 2024
based on 10 interviews
Interview experience
based on 61 reviews
Rating in categories
Customer Service Professional
758
salaries
| ₹1 L/yr - ₹4.8 L/yr |
Customer Service Executive
491
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
Customer Service Representative
394
salaries
| ₹1.4 L/yr - ₹5 L/yr |
Customer Support Executive
245
salaries
| ₹1.3 L/yr - ₹4.1 L/yr |
Team Lead
215
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
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