Foundever Technical Support Associate Interview Questions and Answers

I am a dedicated and experienced Technical Support Associate with a strong background in troubleshooting and customer service.

• Experienced in providing technical support to customers over the phone and via email

• Skilled in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Familiar with ticketing systems and remote desktop tools

• Certified in ITIL Foundation

Demonetization refers to the act of stripping a currency unit of its status as legal tender.

• Demonetization is a government policy aimed at curbing black money, corruption, and counterfeit currency.

• It involves the withdrawal of a specific currency denomination from circulation, rendering it invalid for transactions.

• Demonetization can have both positive and negative impacts on the economy, depending on its implementation...read more

I want to improve my time management skills

• Prioritize tasks based on importance and deadlines

• Use tools like calendars and to-do lists to stay organized

• Practice setting realistic goals and deadlines for myself

I am a dedicated and experienced Technical Support Associate with a passion for problem-solving and customer satisfaction.

• Experienced in troubleshooting technical issues for customers

• Strong communication skills to effectively assist customers over phone or email

• Ability to work under pressure and meet deadlines

• Certified in various technical support tools and software

I am impressed by the company's commitment to innovation, employee development, and customer satisfaction.

• The company has a strong reputation for providing excellent customer service.

• I admire the company's focus on continuous improvement and innovation.

• I believe in the company's mission and values, which align with my own professional goals.

• I have heard positive feedback from current employees about the company culture

Seeking new challenges and growth opportunities

• Looking for career advancement

• Desire to learn new skills

• Seeking a more challenging role

• Relocation

• Company downsizing or restructuring

Different types of operating systems include Windows, macOS, Linux, and Unix.

• Windows: Developed by Microsoft, widely used in personal computers.

• macOS: Developed by Apple, used in Macintosh computers.

• Linux: Open-source operating system, available in various distributions like Ubuntu, Fedora, and CentOS.

• Unix: Multi-user, multitasking operating system used in servers and workstations.

The latest versions of the product are 3.0 and 3.1.

• Version 3.0 was released in January 2021.

• Version 3.1 was released in March 2021.

• Both versions include bug fixes and performance improvements.

I have 2 years of experience in technical support for a software company.

• Provided troubleshooting assistance to customers via phone and email

• Resolved software issues and escalated complex problems to the appropriate team

• Assisted in testing new software releases and providing feedback to the development team

Priority of incident is set based on impact and urgency.

• Assess the impact of the incident on the business or customer

• Determine the urgency of the incident based on SLA and customer expectations

• Assign P1 to incidents with high impact and urgency

• Assign P2 to incidents with moderate impact and urgency

• Communicate the priority to the customer and stakeholders