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Foundever Technical Support Associate Interview Questions and Answers
Foundever Technical Support Associate Interview Experiences
2 interviews found
(2 Questions)
- Q1. Basic computer knowledge
- Q2. General hardware and software
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication skills and ability to explain technical concepts to non-technical users
Certified in ITIL and CompTIA A+
Previous experience in managing a team of support tech
- Q2. Where do you stay
- Ans.
I currently stay in a rented apartment in downtown area.
I stay in a rented apartment
Located in downtown area
Close to public transportation
Nearby grocery stores and restaurants
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Preparation Tips
For example, Elaborate on the answer to the question so that you can make the person understand that you are aware of the question instead of just replying few words which describe the answer.
Always remember it's an interview, not the end of the world.
You either get the job or you gain knowledge for your next interview, so it's a win-win situation.
As for tips and tricks, practise speaking by yourself in front of the mirror by asking yourself questions that might pop up during the interview so that you are much more confident and can be assured.
Sleep well, eat well and just go for it, there's nothing to lose!
Hope this helps.
Good luck Seekers!
Top trending discussions
Interview questions from similar companies
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 12 Sep 2017
Interview Questionnaire
2 Questions
- Q1. Basic introduction
- Q2. Questions related to process and they would check the stability of the candidate.
Interview Preparation Tips
Experience: It was an easy beginning, mainly focused on the confidence level of a person.
Tips: Sound confident and be relaxed
Round: Resume Shortlist
Experience: It would be more of the language test, interviewer would check the vocabulary and construction of sentences.
Tips: Again confidence would be the key.
Round: Test
Experience: Study about computers, networks and more regarding the profile and process.
Tips: Prepare well
Round: Technical Interview
Experience: Sound affirmative and confident, study a bit about company and the process.
Technical Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 5 May 2017
I appeared for an interview in Feb 2017.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for problem-solving and customer satisfaction.
Experienced in troubleshooting technical issues for customers
Strong communication skills to effectively assist customers over phone or email
Ability to work under pressure and meet deadlines
Certified in various technical support tools and software
- Q2. Why this company
- Ans.
I am impressed by the company's commitment to innovation, employee development, and customer satisfaction.
The company has a strong reputation for providing excellent customer service.
I admire the company's focus on continuous improvement and innovation.
I believe in the company's mission and values, which align with my own professional goals.
I have heard positive feedback from current employees about the company culture
- Q3. Why did you leave the previous job
- Ans.
Seeking new challenges and growth opportunities
Looking for career advancement
Desire to learn new skills
Seeking a more challenging role
Relocation
Company downsizing or restructuring
- Q4. Different types of operating systems
- Ans.
Different types of operating systems include Windows, macOS, Linux, and Unix.
Windows: Developed by Microsoft, widely used in personal computers.
macOS: Developed by Apple, used in Macintosh computers.
Linux: Open-source operating system, available in various distributions like Ubuntu, Fedora, and CentOS.
Unix: Multi-user, multitasking operating system used in servers and workstations.
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 and 3.1.
Version 3.0 was released in January 2021.
Version 3.1 was released in March 2021.
Both versions include bug fixes and performance improvements.
- Q6. Knowledge about the product
- Q7. Knowledge about the company
Interview Preparation Tips
Experience: The HR lady had my CV with her and she asked all these questions. Then, she asked me to wait for the technical interview in the lobby.
Tips: Prepare these questions in advance. Be confident
Round: Technical Interview
Experience: This interview was conducted by the operations manager. He also asked my expectations from the company, financially and otherwise, and also a few questions related to the previous work experience.
Tips: Prepare the technical part strongly. If you don't know the answer, don't guess. Be honest.
Round: Test
Experience: Technical part had MCQs only while grammar part also had a few descriptive questions
Tips: Prepare well. Don't worry, even the company doesn't take this test very seriously. So, you can use your phone during the test to check answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Duration 2 minutes. Accuracy to be maintained 90% or more. Speed to be maintained 35 words per minute.
Tips: Practice in advance. Just focus on accuracy, maintaing speed is easy. They allow multiple attempts until you clear this, so, don't worry.
Skills: Communication And Confidence, Stability, Patience
Skills evaluated in this interview
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 13 May 2018
I applied via Recruitment Consultant and was interviewed in Nov 2017. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Here, HR asks you your basic details whatever you mentioned on your CV
- Q2. Post that, they will ask your work experience, place from where you are, educational qualifications, designation of current company
- Q3. Here, they check your technical knowledge. Be it hardware, software or exchange server issues. Questions will be somewhat like this : How to import contacts on outlook slow performance issues Not abl...
Interview Preparation Tips
Good luck..!!
Skills: Communication, Time Management, Decision Making Skills
Duration: <1 week
Technical Support Associate Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 11 May 2024
Selected
I applied via Naukri.com and was interviewed before May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. What was Experience ?
(1 Question)
- Q1. Salary excepted
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 23 Apr 2024
Selected
I applied via Approached by Company and was interviewed before Apr 2023. There were 2 interview rounds.
Basic vocabulary test, typing test
(1 Question)
- Q1. BSOD, Black screen, BIOS, Troubleshooting basic laptop / Desktop / Motherboard / Graphic card issues /RAM / ROM / SSD, HDD
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 2 Oct 2021
Interview Questionnaire
1 Question
- Q1. Ip address. Private address. Public address. And Dns and dhcp
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Teleperformance
Sunny Choudhary
posted on 29 Nov 2019
I applied via Recruitment Consultant
Interview Questionnaire
6 Questions
- Q1. Introduction about myself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues and providing excellent customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to explain technical concepts to non-technical users
Certified in IT support and familiar with variou...
- Q2. What you do in free time
- Q3. Asked to talk about about given topic
- Q4. Why u want to come in this sector
- Q5. Past experience
- Q6. Some technical questions about computers
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Teleperformance
Ashutosh Saini
posted on 14 Sep 2022
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell something about yourself, past working experience, BPO
Interview Preparation Tips
- Bpo
- Women empowerment
- Yesterday routine
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Foundever Technical Support Associate Interview Process
based on 1 interview
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