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Teleperformance Technical Support Associate Interview Questions, Process, and Tips
Top Teleperformance Technical Support Associate Interview Questions and Answers
- Q1. Different types of operating systems
- Q2. How to resolve the issue of a computer while turn on?
- Q3. Latest versions of the product
Teleperformance Technical Support Associate Interview Experiences
7 interviews found
I applied via Company Website and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. VPN , Explain in terms of IT?
- Ans.
VPN is a technology that allows secure access to a private network over a public network like the internet.
VPN stands for Virtual Private Network
It encrypts data to ensure secure communication over public networks
It allows remote users to access private network resources securely
Common types include SSL VPN, IPsec VPN, and PPTP VPN
- Q2. How to resolve the issue of a computer while turn on?
- Ans.
To resolve the issue of a computer not turning on, check power connections, troubleshoot hardware components, and perform a power cycle.
Check power connections to ensure the computer is receiving power
Troubleshoot hardware components such as the power supply, motherboard, and RAM
Perform a power cycle by unplugging the computer, holding the power button for 30 seconds, then plugging it back in and turning it on
Check for...
Interview Preparation Tips
Skills evaluated in this interview
Prince Beniwal
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself??
- Ans.
I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication skills and ability to explain technical concepts to non-technical users
Certified in ITIL and CompTIA A+
Previous experience working in a fast-
- Q2. Yesterday routine???
(2 Questions)
- Q1. VPN , what is VPN ??
- Q2. About troubleshooting??
Technical Support Associate Interview Questions & Answers
burugu santhosh kumar
posted on 29 Jun 2024
(2 Questions)
- Q1. Self introduction
- Q2. About different customer queries
Typing grammer coll in the blanks
(2 Questions)
- Q1. About technology
- Q2. About products and Instagram
Mr Tyagi
(2 Questions)
- Q1. Very practical and to the point
- Q2. Voice Assessment and non voice Assessment
Interview Preparation Tips
Teleperformance interview questions for designations
Ashutosh Saini
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell something about yourself, past working experience, BPO
Interview Preparation Tips
- Bpo
- Women empowerment
- Yesterday routine
Sunny Choudhary
I applied via Recruitment Consultant
Interview Questionnaire
6 Questions
- Q1. Introduction about myself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues and providing excellent customer service.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Strong communication skills and ability to explain technical concepts to non-technical users
Certified in IT support and familiar with variou...
- Q2. What you do in free time
- Q3. Asked to talk about about given topic
- Q4. Why u want to come in this sector
- Q5. Past experience
- Q6. Some technical questions about computers
Interview Preparation Tips
I was interviewed in Feb 2017.
Interview Questionnaire
7 Questions
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for problem-solving and customer satisfaction.
Experienced in troubleshooting technical issues for customers
Strong communication skills to effectively assist customers over phone or email
Ability to work under pressure and meet deadlines
Certified in various technical support tools and software
- Q2. Why this company
- Ans.
I am impressed by the company's commitment to innovation, employee development, and customer satisfaction.
The company has a strong reputation for providing excellent customer service.
I admire the company's focus on continuous improvement and innovation.
I believe in the company's mission and values, which align with my own professional goals.
I have heard positive feedback from current employees about the company culture
- Q3. Why did you leave the previous job
- Ans.
Seeking new challenges and growth opportunities
Looking for career advancement
Desire to learn new skills
Seeking a more challenging role
Relocation
Company downsizing or restructuring
- Q4. Different types of operating systems
- Ans.
Different types of operating systems include Windows, macOS, Linux, and Unix.
Windows: Developed by Microsoft, widely used in personal computers.
macOS: Developed by Apple, used in Macintosh computers.
Linux: Open-source operating system, available in various distributions like Ubuntu, Fedora, and CentOS.
Unix: Multi-user, multitasking operating system used in servers and workstations.
- Q5. Latest versions of the product
- Ans.
The latest versions of the product are 3.0 and 3.1.
Version 3.0 was released in January 2021.
Version 3.1 was released in March 2021.
Both versions include bug fixes and performance improvements.
- Q6. Knowledge about the product
- Q7. Knowledge about the company
Interview Preparation Tips
Experience: The HR lady had my CV with her and she asked all these questions. Then, she asked me to wait for the technical interview in the lobby.
Tips: Prepare these questions in advance. Be confident
Round: Technical Interview
Experience: This interview was conducted by the operations manager. He also asked my expectations from the company, financially and otherwise, and also a few questions related to the previous work experience.
Tips: Prepare the technical part strongly. If you don't know the answer, don't guess. Be honest.
Round: Test
Experience: Technical part had MCQs only while grammar part also had a few descriptive questions
Tips: Prepare well. Don't worry, even the company doesn't take this test very seriously. So, you can use your phone during the test to check answers online.
Duration: 1 hour
Total Questions: 40
Round: Typing test
Experience: Duration 2 minutes. Accuracy to be maintained 90% or more. Speed to be maintained 35 words per minute.
Tips: Practice in advance. Just focus on accuracy, maintaing speed is easy. They allow multiple attempts until you clear this, so, don't worry.
Skills: Communication And Confidence, Stability, Patience
Skills evaluated in this interview
Top trending discussions
Interview questions from similar companies
(2 Questions)
- Q1. Basic computer knowledge
- Q2. General hardware and software
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting hardware and software issues
Excellent communication skills and ability to explain technical concepts to non-technical users
Certified in ITIL and CompTIA A+
Previous experience in managing a team of support tech
- Q2. Where do you stay
- Ans.
I currently stay in a rented apartment in downtown area.
I stay in a rented apartment
Located in downtown area
Close to public transportation
Nearby grocery stores and restaurants
Interview Preparation Tips
Technical Support Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 3 Jun 2024
I applied via Referral and was interviewed in May 2024. There were 2 interview rounds.
(1 Question)
- Q1. It's a easy writing test
Technical skill, General knowledge
Technical Support Associate Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 11 May 2024
Selected
I applied via Naukri.com and was interviewed before May 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. What was Experience ?
(1 Question)
- Q1. Salary excepted
Interview Preparation Tips
Teleperformance Interview FAQs
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Teleperformance Interviews By Designations
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Teleperformance Technical Support Associate Interview Process
based on 3 interviews
1 Interview rounds
- HR Round
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Teleperformance Technical Support Associate Reviews and Ratings
based on 59 reviews
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