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Foundever Customer Service Associate Interview Questions, Process, and Tips
Top Foundever Customer Service Associate Interview Questions and Answers
- Q1. How would you handle a customer who is angry?
- Q2. What do you understand by customer centric ?
- Q3. What is your typing speed?
Foundever Customer Service Associate Interview Experiences
10 interviews found
Anonymous
Selected
I applied via Company Website and was interviewed in May 2024. There were 4 interview rounds.
This was Chat round, In this round we have to communicate with customer and resolve their queries through chat
(1 Question)
- Q1. About Self Introduction and Basic Questions about education
Given a topic (15min time)to complete
(3 Questions)
- Q1. Asked about myself and family background
- Q2. About Education and why do you choose
- Q3. Asked about night shift ,Is it ok or not
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Mohammed Moizuddin Khan
posted on 27 Jul 2024
(2 Questions)
- Q1. Asking about MS OFFICE
- Q2. Typing speed test
(2 Questions)
- Q1. Joining date , Salary expectations
- Q2. Degree certificate and working schedule.
I applied via Naukri.com and was interviewed in May 2023. There were 5 interview rounds.
(3 Questions)
- Q1. Self introduction, roles and responsibilities in your previous organisation
- Q2. What is your current CTC
- Q3. What are your expectations
They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.
They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.
(5 Questions)
- Q1. Walk me through your resume?
- Q2. Why do you want to work in a BPO?
- Q3. How would you handle a customer who is angry?
- Ans.
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
Listen actively to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Remain calm and composed, avoiding any defensive or confrontational responses
Apologize for any inconvenience caused and offer a solution to address their concerns
Follow up wi...
- Q4. What is your typing speed?
- Ans.
My typing speed is 70 words per minute.
I have been consistently typing at this speed for the past year.
I have experience transcribing audio files and typing up reports quickly.
I have taken typing tests online to verify my speed.
I am comfortable using keyboard shortcuts to increase my efficiency.
- Q5. Why should we hire you?
Interview Preparation Tips
Selected
I applied via Indeed and was interviewed before Mar 2023. There was 1 interview round.
Good and easy compared to other company
Interview Preparation Tips
Foundever interview questions for designations
Interview Questionnaire
2 Questions
- Q1. Simple : To tell about myself
- Q2. Be open and honest about your opinion and expectation ! It'll get you through, of not this then next one... Just be honest
I applied via Referral and was interviewed in Apr 2022. There were 2 interview rounds.
Group discussion is the best knowledge for the team members
Interview Preparation Tips
- Social Media Marketing
Interview Questionnaire
2 Questions
- Q1. Us banking process backend insurance claims accounts payable
- Ans.
Fresher's to Start you'r carrier best place
- Q2. How to explain good way
Interview Questionnaire
1 Question
- Q1. How to solve issues
- Ans.
To solve issues, listen actively, empathize, identify the problem, offer solutions, and follow up.
Listen actively to the customer's concerns
Empathize with the customer's situation
Identify the root cause of the problem
Offer solutions that address the customer's needs
Follow up to ensure the issue has been resolved
Interview Preparation Tips
Interview Questionnaire
3 Questions
- Q1. Why should we hire you?
- Q2. What do you understand by customer centric ?
- Ans.
Customer centric means focusing on the needs and satisfaction of the customer.
Putting the customer at the center of all business decisions
Providing excellent customer service and support
Tailoring products and services to meet customer needs
Gathering feedback and using it to improve the customer experience
Building long-term relationships with customers
Examples: Amazon, Zappos, Nordstrom
- Q3. How do you deal with s customer who is little frustrated?
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Introduction, favorite festival, daily routine
Interview Preparation Tips
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Foundever Customer Service Associate Interview Process
based on 3 interviews in last 1 year
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Foundever Customer Service Associate Reviews and Ratings
based on 65 reviews
Rating in categories
|
Customer Service Professional
750
salaries
|  ₹1 L/yr - ₹6 L/yr |
|
Customer Service Executive
513
salaries
| ₹1.2 L/yr - ₹4.8 L/yr |
|
Customer Service Representative
372
salaries
| ₹1.4 L/yr - ₹4.8 L/yr |
|
Team Lead
211
salaries
| ₹2.9 L/yr - ₹8.4 L/yr |
|
Customer Support Executive
205
salaries
| ₹1.3 L/yr - ₹4.5 L/yr |
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