Foundever Interview Questions and Answers

Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat and email support for various companies

• Proficient in handling customer inquiries, resolving issues, and providing product information

• Skilled in multitasking, time management, and working efficiently under pressure

• Excellent written and verbal communication skills

• Familiar with...read more
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Q2. Asked me how long I was living in the current city
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Q1. Essay on worst decision of your life
Ans. 
My worst decision was dropping out of college without a plan.
• Lack of guidance and support led to impulsive decision

• Struggled to find stable job without degree

• Realized the importance of education later on
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Q2. Had to handle 3 mock chats continuously
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Q1. Self introduction
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Q2. What will you do if customer asks for refund
Ans. 
I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.
• Review company policy on refunds

• Check if customer is eligible for a refund based on policy

• Process refund according to company guidelines

• Communicate refund process and timeline to customer

• Offer alternative solutions if refund is not possible
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Q1. What have you done since completing your graduation?
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Q2. Nothing he didn't asked anything because this interview is just a formality to him
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Q1. Basic introduction and assignment
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Q2. Aptitude and topics to speak in english.
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Two members took an English and grammar knowledge assessment.

Q1. Talk about all computers stuffs
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Q2. Hardware and software
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Q1. Asked technical questions in operation round about wifi routers, computer softwares, printers and Americans behaviour and all are irrelevant topics.
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