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Foundever Chat and Email Support Executive Interview Questions and Answers

Updated 30 Sep 2024

Foundever Chat and Email Support Executive Interview Experiences

2 interviews found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support executive with strong communication skills and problem-solving abilities.

    • Over 5 years of experience in providing chat and email support for various companies

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and working efficiently under pressure

    • Excellent written and verbal communication skills

    • Familiar with...

    • Answered by AI
    Add your answer
  • Q2. Asked me how long I was living in the current city
    • Add your answer
Round 2 - Typing Test 

(2 Questions)

  • Q1. Essay on worst decision of your life
  • Ans. 

    My worst decision was dropping out of college without a plan.

    • Lack of guidance and support led to impulsive decision

    • Struggled to find stable job without degree

    • Realized the importance of education later on

    • Answered by AI
    Add your answer
  • Q2. Had to handle 3 mock chats continuously
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. What will you do if customer asks for refund
  • Ans. 

    I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

    • Review company policy on refunds

    • Check if customer is eligible for a refund based on policy

    • Process refund according to company guidelines

    • Communicate refund process and timeline to customer

    • Offer alternative solutions if refund is not possible

    • Answered by AI
    Add your answer

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 20 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Chat and Email Support Executive Interview Questions Asked at Other Companies

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asked in Foundever
Q5. What will you do if customer asks for refund
View answer (1)
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Chat and Email Support Executive Jobs at Foundever

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Top trending discussions

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Career Advice
2w
caringpassionflower
·
currently not working
Need Advice: Job Offer in Mumbai vs. Indore – Which One to Choose?
Hi Everyone, I need some suggestions. I have two job offers: 1. Team Lead - Tele Collection (Mumbai) with a 10 LPA package 2. Relationship Manager (Indore, Fintech) with a 5.6 LPA package (which is the average for Indore) I’m originally from Indore, so I’m unsure whether to go for the higher package in Mumbai or stay in my hometown with a lower salary. Which one would you choose and why? Looking forward to your insights! Thanks!
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Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 13 Jul 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself?
    • Add your answer
  • Q2. Previous job profile?
    • Add your answer
Round 2 - Assignment 

Passage writing on a given topic.

Round 3 - Aptitude Test 

HR ma’am asked me to give a OEPT test (verbal english) for an email process interview process. Scored 70+ in all three sections of OEPT (as results displayed in real-time after completion). Surprisingly, HR MA’AM then told that overall score is 56 because that is calculated DIFFERENTLY.

Interview Preparation Tips

Interview preparation tips for other job seekers - Their HR calls people for interview by giving incorrect info.
You get rejected with a wrong reason.
HR suggests to contact recruiter and they offer then what they actually have.
The path of hiring.

Chat and Email Support Executive Interview Questions & Answers

Teleperformance user image Deep Sekhar

posted on 7 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to get hired?
  • Ans. 

    I am passionate about providing excellent customer service and believe my skills align well with the role.

    • Passionate about helping customers

    • Strong communication skills

    • Previous experience in customer support roles

    • Enjoy problem-solving and resolving issues efficiently

    • Answered by AI
    Add your answer
  • Q2. What are your strengths
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 1 Feb 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why did you join the company?
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

TELUS Digital user image Anonymous

posted on 25 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How was your yesterday
    • Add your answer
  • Q2. Tell about your state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While you going to do interview Just relax and positive mind

Chat and Email Support Executive Interview Questions & Answers

Etech Global Services user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Round was easy but tricky questions

Interview Preparation Tips

Interview preparation tips for other job seekers - na

Chat and Email Support Executive Interview Questions & Answers

Alldigi Tech user image Anonymous

posted on 4 Jul 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes good experience in company

Chat and Email Support Executive Interview Questions & Answers

TTEC India user image Shivesh Kumar

posted on 12 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me any conflict you face durig your job?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself?
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 1 Nov 2022

I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Talk about yourself and write an essay
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Talk about yourself and technical questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for iEnergizer Chat and Email Support Executive interview:
  • Computer Graphics
  • EA games
  • Writing Skills
  • Communication Skills
  • Good English
Interview preparation tips for other job seekers - Be calm, stay confident and trust in yourself if you don't know anything just tell them that you don't know the answer.
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Chat and Email Support Executive interview?
Foundever interview process usually has 2 rounds. The most common rounds in the Foundever interview process are One-on-one Round, HR and Typing Test.
How to prepare for Foundever Chat and Email Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are Android, BPO Customer Service, Ferro Alloys, ILL and Inbound Voice Process.
What are the top questions asked in Foundever Chat and Email Support Executive interview?

Some of the top questions asked at the Foundever Chat and Email Support Executive interview -

  1. What will you do if customer asks for ref...read more
  2. Had to handle 3 mock chats continuou...read more

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Foundever Chat and Email Support Executive Interview Process

based on 2 interviews

Interview experience

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Foundever Chat and Email Support Executive Salary
based on 4 salaries
₹2 L/yr - ₹6.9 L/yr
72% more than the average Chat and Email Support Executive Salary in India
View more details

Foundever Chat and Email Support Executive Reviews and Ratings

based on 2 reviews

4.3/5

Rating in categories

3.7

Skill development

4.0

Work-life balance

3.7

Salary

5.0

Job security

4.0

Company culture

2.3

Promotions

4.0

Work satisfaction

Explore 2 Reviews and Ratings
Chat and Email Support Executive Jobs at Foundever
Chat And Email Support Executive

Mumbai Suburban

1-2 Yrs

₹ 2.75-3.75 LPA

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