Chat Process Interview Questions and Answers

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for them.

• Empathy involves putting oneself in the shoes of the other person and feeling what they feel.

• Sympathy involves acknowledging the other person's feelings and expressing concern for them.

• If a customer receives the wrong product, empathy would involve understanding their frustration and disappointment.

• Sympathy would involve apologizing for the mistake and offering a solution to ...read more

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO companies provide various services such as customer support, technical support, telemarketing, data entry, and more

• BPO helps companies focus on their core business functions by outsourcing non-core activities

• BPO services can be onshore, nearshore, or offshore depending on the location of the service provider

• BPO industry is known for its...read more

Mail is a widely used communication tool, but it also has its drawbacks.

• Advantages: quick and easy way to send messages, can be used for formal communication, can be saved for future reference

• Disadvantages: can be time-consuming to sort through spam and junk mail, can be insecure if not encrypted, can be unreliable if not delivered or lost in transit

Yes, I am comfortable with rotational shifts as I have prior experience working in different shifts.

• I have worked in rotational shifts in my previous job and have no issues with it.

• I understand the importance of flexibility in working hours and am willing to adapt to different shifts.

• I have a strong work ethic and am committed to meeting the requirements of the job, regardless of the shift timing.

Non IT chat process involves providing customer support or assistance through chat messaging.

• Respond promptly to customer inquiries

• Provide accurate information and solutions

• Maintain a friendly and professional tone

• Use empathy and active listening skills

• Handle multiple chats simultaneously

• Follow company guidelines and protocols

• Offer additional assistance or products/services if applicable