eClerx Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. What is derivative and its type
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Q3. What is margin
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English speaking test , one minute talk on particular topic , english grammar, typing test , reasoning and quants little

Q1. What is derivative and its type
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Q2. What is reconciliation
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Q3. Behavioral based questions
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is essential for building and maintaining positive relationships with customers.

• It includes addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

• Examples of good customer service practices include active listening, empathy, and timely responses to customer need...read more
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Q2. How customer service is important
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Customer service is important for building customer loyalty, resolving issues, and creating positive experiences.
• Customer service is crucial for building customer loyalty and retaining customers.

• It helps in resolving customer issues and complaints effectively.

• Good customer service can lead to positive word-of-mouth and repeat business.

• It plays a key role in creating a positive customer experience and building brand rep...read more
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Q1. What was your role and responsibilities
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Q2. What do you know about router
Ans. 
A router is a networking device that forwards data packets between computer networks.
• Routers operate at the network layer of the OSI model

• They use routing tables to determine the best path for data packets to reach their destination

• Routers can be wired or wireless, and are commonly used in home and business networks

• Examples of popular router brands include Cisco, Netgear, and TP-Link
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Q1. Can you provide a self-introduction?
Ans. 
Experienced financial analyst with a strong background in financial modeling and data analysis.
• Over 5 years of experience in financial analysis

• Proficient in financial modeling and forecasting

• Skilled in data analysis and interpretation

• Strong knowledge of accounting principles and financial regulations

• Excellent communication and presentation skills
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Q2. What is dervatives,investment banking,otc,capital markets,types of derivatives?
Ans. 
Derivatives are financial instruments whose value is derived from an underlying asset, investment banking involves providing financial services to corporations, OTC refers to over-the-counter trading, and capital markets are where securities are bought and sold.
• Derivatives are financial instruments whose value is based on an underlying asset, such as stocks, bonds, commodities, or currencies

• Investment banking involves ...read more
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Q1. Talk about covid pandemic for 5 mins ?
Ans. 
The COVID-19 pandemic has had a significant impact on global economies, financial markets, and businesses.
• Global economies experienced recession due to lockdowns and restrictions.

• Financial markets saw increased volatility and uncertainty.

• Businesses had to adapt to remote work and changing consumer behavior.

• Government stimulus packages were implemented to support economies.

• Supply chains were disrupted, leading to shorta
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Q2. What are futures and options?
Ans. 
Futures and options are financial derivatives that allow investors to speculate on the price movements of assets without owning them.
• Futures are contracts to buy or sell an asset at a specified price on a future date.

• Options give the holder the right, but not the obligation, to buy or sell an asset at a predetermined price within a specific time frame.

• Both futures and options are used for hedging, speculation, and arbi...read more
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Q1. Introduce yourself
Ans. 
I am a Citrix Administrator with 5 years of experience managing virtual desktop infrastructure.
• 5 years of experience in Citrix administration

• Proficient in managing virtual desktop infrastructure

• Skilled in troubleshooting Citrix-related issues
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Q2. What are the education and work experience
Ans. 
A bachelor's degree in computer science or related field is typically required, along with relevant work experience in IT administration.
• Bachelor's degree in computer science, information technology, or related field

• Experience in IT administration, particularly with Citrix systems

• Certifications such as Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V) may be p...read more
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Q1. What is the role of active directory and how should differentiate group policy?
Ans. 
Active Directory is a directory service that stores information about objects on a network and allows for centralized management. Group Policy is used to manage user and computer settings within an Active Directory environment.
• Active Directory is a centralized database that stores information about network resources such as users, computers, and printers.

• It allows for centralized management of network resources, includ...read more
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Q2. Experience about citrix
Ans. 
I have 5 years of experience working with Citrix, including managing virtual desktops, applications, and troubleshooting issues.
• Managed Citrix XenApp and XenDesktop environments

• Configured and maintained Citrix Provisioning Services

• Troubleshooted user connectivity and performance issues

• Implemented Citrix policies and profiles for security and user experience

• Upgraded Citrix infrastructure to newer versions
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Q3. Diff between service request and incident ?
Ans. 
Service request is a request for a new service or change to an existing service, while an incident is an unplanned interruption to a service.
• Service request is proactive, while incident is reactive

• Service request is planned, while incident is unplanned

• Examples: Requesting access to a new software (service request) vs. software crashing unexpectedly (incident)
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Q4. About ports like 443/80
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Q5. Osi model of network
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.
• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• The model helps in understanding h...read more
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Q6. What is idrac and networking system
Ans. 
iDRAC is Integrated Dell Remote Access Controller used for remote management of Dell servers. Networking system refers to the infrastructure that allows devices to communicate with each other.
• iDRAC stands for Integrated Dell Remote Access Controller

• iDRAC allows remote management of Dell servers

• Networking system refers to the infrastructure that enables devices to communicate with each other

• Networking system includes ha...read more
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