eClerx Analyst Interview Questions, Process, and Tips

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is essential for building and maintaining positive relationships with customers.

• It includes addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

• Examples of good customer service practices include active listening, empathy, and timely responses to customer need...read more
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Q2. How customer service is important
Ans. 
Customer service is important for building customer loyalty, resolving issues, and creating positive experiences.
• Customer service is crucial for building customer loyalty and retaining customers.

• It helps in resolving customer issues and complaints effectively.

• Good customer service can lead to positive word-of-mouth and repeat business.

• It plays a key role in creating a positive customer experience and building brand rep...read more
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Q1. What was your role and responsibilities
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Q2. What do you know about router
Ans. 
A router is a networking device that forwards data packets between computer networks.
• Routers operate at the network layer of the OSI model

• They use routing tables to determine the best path for data packets to reach their destination

• Routers can be wired or wireless, and are commonly used in home and business networks

• Examples of popular router brands include Cisco, Netgear, and TP-Link
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Q1. Why do want to join eclerx?
Ans. 
I want to join eClerx because of its reputation for providing excellent analytical services and opportunities for professional growth.
• I am impressed by eClerx's track record of delivering high-quality analytical solutions to clients.

• I am excited about the potential for learning and growth within eClerx's dynamic and innovative work environment.

• I believe that my skills and experience align well with the opportunities av...read more
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Q1. Tell me about financial market?
Ans. 
Financial market is a platform where buyers and sellers trade financial securities, commodities, and other fungible items.
• Financial markets facilitate the exchange of assets such as stocks, bonds, currencies, and derivatives.

• They can be classified into primary and secondary markets based on the issuance of securities.

• Examples include stock exchanges like NYSE and NASDAQ, commodity markets like CBOT and LME, and forex m...read more
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The first round was a communication test with an aptitude round consisting of three sections i.e. verbal ability, logical reasoning, and quantitative aptitude.

Q1. What was your final year project?
Ans. 
Developed a machine learning model to predict stock prices using historical data
• Used Python programming language for data preprocessing and model development

• Implemented various machine learning algorithms such as Random Forest and LSTM

• Evaluated model performance using metrics like RMSE and MAE
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Q2. What is the peak bandwidth of 5g network?
Ans. 
The peak bandwidth of 5G network is around 10 Gbps.
• Peak bandwidth of 5G network can reach up to 10 Gbps (Gigabits per second).

• 5G technology offers significantly higher peak data rates compared to 4G networks.

• The actual peak bandwidth may vary depending on network conditions and deployment.

• 5G networks use advanced technologies like massive MIMO and beamforming to achieve high data rates.
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Q3. What is a transistor?
Ans. 
A transistor is a semiconductor device used to amplify or switch electronic signals.
• Transistors are fundamental building blocks of modern electronic devices.

• They can amplify electrical signals, control the flow of current, and act as switches.

• Common types of transistors include bipolar junction transistors (BJTs) and field-effect transistors (FETs).
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Q4. What is an amplifier?
Ans. 
An amplifier is a device that increases the amplitude of a signal.
• An amplifier takes a weak input signal and increases its strength

• It is commonly used in audio systems to increase the volume of sound

• Examples include guitar amplifiers, stereo amplifiers, and operational amplifiers
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Q5. What is Surface mount technology (SMT)?
Ans. 
Surface mount technology (SMT) is a method for producing electronic circuits in which the components are mounted or placed directly onto the surface of printed circuit boards (PCBs).
• Components are mounted directly onto the surface of PCBs, as opposed to through-hole technology where components have leads inserted into holes on the board.

• SMT allows for smaller and lighter electronic devices, as well as automated assembl...read more
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Q6. Last question was scenario based technical question where they expected me to convince a user to purchase a smartphone based on technical specification of that smartphone?
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Q7. Resume based question for my past volunteer experience?
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Q1. Hr round and introduction
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Q2. Qualifications and achievements
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Q3. Past work experiences
Ans. 
I have experience working as a financial analyst for a large corporation, where I analyzed financial data and prepared reports for senior management.
• Analyzed financial data to identify trends and make recommendations

• Prepared reports for senior management to aid in decision-making

• Utilized financial modeling techniques to forecast future performance
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Q4. Public speaking skills
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