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eClerx Technical Support Engineer Interview Questions and Answers

Updated 10 May 2024

eClerx Technical Support Engineer Interview Experiences

4 interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response
Round 1 - Technical 

(1 Question)

  • Q1. Linux based and scripting SQL query
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Maths , english and logical

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal details
  • Q2. Name, family , movie , daily routine etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to learn by own

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Q5. How to release previous IP which assign to your device?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

It was a bit tough but made this round clear

Round 2 - Technical 

(2 Questions)

  • Q1. Stacks queues , delete vs truncate
  • Ans. 

    Deleting and truncating data in stacks and queues

    • Deleting an element in a stack removes the topmost element

    • Truncating a stack removes all elements

    • Deleting an element in a queue removes the front element

    • Truncating a queue removes all elements

    • Example: Deleting from a stack - pop() function, Truncating a queue - clear() function

  • Answered by AI
  • Q2. What is primary key
  • Ans. 

    Primary key is a unique identifier for each record in a database table.

    • Primary key ensures each record in a table is unique

    • It can be a single column or a combination of columns

    • Primary key values cannot be NULL

    • Example: In a table of employees, employee_id can be a primary key

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through the technical skill and core subjects well

Skills evaluated in this interview

I applied via Company Website and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work & communication

eClerx interview questions for designations

 Technical Support Executive

 (1)

 Technical Support Analyst

 (1)

 Customer Support

 (1)

 Technical Sales Executive

 (1)

 Technical Analyst

 (1)

 Chat and Email Support Executive

 (1)

 Software Engineer

 (2)

 Data Engineer

 (1)

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?
  • Ans. 

    I am a technical support engineer with experience in troubleshooting hardware and software issues.

    • Proficient in diagnosing and resolving technical issues

    • Skilled in providing excellent customer service

    • Experienced in working with various operating systems and software applications

    • Familiar with network protocols and configurations

    • Adept at communicating technical information to non-technical users

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Before sharing my experience, i would like to say that that i had obsessed myself so much about cognizant that it placed a pressure bomb inside my head. i got invited for the interview.
So D-day arrived! I reached their office . No words can describe the environment they have created for themselves. Hats off Cognizant! The vibes coming out were positive, fun filled and attractive to a soon-going to be a graduate-counterculture-aspirant! I was asked to wait in the waiting room with other job aspirants. And that's when the time bomb started ticking inside my head! All aspirants were well dressed.Then i was called for the test. Overall it was too good experience i can say.
Tips: Practice as much as you can.Practice exam technique and try to become more familiar with the types of test you may face by completing practice questions.You should work quickly and accurately through the test. Don’t get stuck on any particular question.Treat aptitude tests like an interview: get a good night's sleep, plan your journey to the test site, and arrive on time and appropriately dressed. Listen to the instructions you are given and follow them precisely.Work swiftly and accurately through any test. Never be in a hurry. Stay calm and attempt the test.
Duration: 30mins minutes
Total Questions: 50

Round: Group Discussion
Experience: there were 6 of us. We were asked to introduce ourselves and quote one embarrassing moment from our respective lives. The moderators were two young ladies. The introduction went quite smoothly . Few of us were quoting their childhood moments which for me i guess depicts that you have been a flop show lately on the fun side. My topic for Group Discussion was "Views on Western culture and Indian culture". We were given 30 seconds to prepare before we shoot off and as soon as they directed us to start. Then the GD started and The discussion went on for 12-15 minutes. I held on to my view through out the GD and was pretty much confident.and thankfully i was shortlisted to the final round.
Tips: Be positive and prepare your thoughts well but do not be over-confident.Do not repeat a point, or be lengthy or irrelevant. Also intervene, if someone else is going on an irrelevant track.BE AS NATURAL AS POSSIBLE. Do not try to be someone you are not. Be yourself. In an attempt to be someone else, your opinions will not be portrayed.
GD evaluates how you can function as a part of a team. As a manager or as a member of an organization you will always be working in teams. Therefore how you interact in a team becomes an important criterion for your selection. So maintain good interactive skills.
Duration: 15mins minutes

Round: HR Interview
Experience: Now, i couldn't wait anymore, the bomb was racing in my head. I just wanted to go in and kill it before it blasts off. My patience was on test. At last, i was called! Tick tick tick... My body was shaking, my mouth had dried out and palms were sweating.. The pressure bomb had gone off! I was asked to introduce myself. he then introduced himself too, I told about my interests, my hobbies,and whatever was on mind.
He then asked me regarding my project of my final year and the technology used in it. I briefly gave him description of my project with a satisfactory answer. After that he gave me a task of anchoring. I was said to mimic as a TV anchor. It went well. and i was sent out for the results.

Finally after the interviews of all the students, we were given a break. They took the same and at around 11pm, all again gathered at the auditorium for the final result. Everyone was nervous regarding their selection. There was a lot of tension. Finally, they started announcing the names. I kept my fingers crossed and was continuously praying. After around 50 names, I heard my name. It was after that I felt relaxed. I thanked God and rushed out of auditorium to call my parents. They were so happy.
This was my first experience and I got selected. I was so elated. It was an ecstatic experience.

Tips: Always think that if u need this particular job then at the same time, organization is also looking for good candidate…During interview always focus on what all skill sets you will bring to organization. Once you are clear on Job Requirement, make a list of probable questions and their answers i.e. what all an interviewer can ask you.Always BE HONEST during interview..If u don’t know any answer just accept the same rather trying to give wrong answers…Besides knowledge, organizations give lot of importance to people who are honest in approach and also flexible in their approach.I hope these tips may help.

General Tips: Preparation is the key ingredient for interview success. Careful planning and preparation will make sure that your interview goes smoothly and will also help to calm your nerves!
Skill Tips: BE CONFIDENT about your goals. Then only you can achieve.
Skills: Hardwork, Honesty, punctuality, Ability To Cope Up With Stress, Time Management,
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation is my self-confidence and honesty.

Interview Preparation Tips

Round: Test
Experience: My experience for this test was Challenging and strenuous. Unlike every normal person even i was distress. Though I was prepared as per the requisite. Still there was feeling of nervousness all over my head.
Next morning, me many of my fellow mates we were preparing for the test and frankly i didn't knew what to study distinct that i was confident and attempted my test with conviction. The main important advice i can give is always be CONFIDENT in whatever your doing.
Tips: Before answering the question, think of a specific example of a past situation that answers the question given. Provide a clear but concise description of the situation, explain how you handled the situation, and describe the results. By focusing on one specific example, hopefully answer will be succinct and on topic.
Duration: 30 minutes
Total Questions: 30

General Tips: Ask yourself, “What’s the worst that could happen?” Too often, we place excess importance on potential problems. We all have a certain amount of energy so let’s apply it to creating extraordinary relationships, advancing our careers and meeting our goals INSTEAD of wasting that energy worrying. Take action on what you have control over and minimize risks for what you don’t. Then invest your energy wisely.
Skill Tips: Remember that you lose out on 100% of the opportunities that you never go for. To get what you want, ask for it. I fully believe that if I ask enough people for whatever I want, I can get it. This is not necessarily true and yet it’s a useful belief. As you think about your goals and what you are striving for, how effective would it be for you to believe that all the people out there want to help you if you only ask? Whether that is true or not in the “real world” does not matter. If you find that belief empowering, I invite you to adopt it as your own.
Skills: Hardwork, punctuality, ability to work in a team, Time Management, Ability To Cope Up With Stress, 1)communication
College Name: VRK Womens College of Engineering and Technology
Motivation: My motivation would be "Take a daily step outside our comfort zone".

I was interviewed before Jun 2016.

Interview Questionnaire 

1 Question

  • Q1. Tell us something about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Skilled in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI

Interview Preparation Tips

Round: Behavioural Interview
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: we discuss ed and concluded
Tips: always conclude

Skills: Communication And Confidence

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. What are your future plans
  • Ans. 

    I plan to continue expanding my technical skills and knowledge through certifications and training programs.

    • Obtain certifications in relevant technologies (e.g. Cisco, Microsoft)

    • Attend training programs and workshops to stay updated on latest industry trends

    • Pursue higher education in a related field to enhance expertise

    • Explore opportunities for career advancement within the company or in a different organization

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Duration: 20 minutes

Round: Group Activity
Experience: They gave a group and told to perform in agroup

College Name: Sagi Ramakrishnam Raju Engineering College, Bhimavaram [ SRKR ]

I was interviewed before Jun 2016.

Interview Questionnaire 

7 Questions

  • Q1. What are routers?
  • Ans. 

    Routers are networking devices that forward data packets between computer networks.

    • Routers connect multiple devices to the internet or other networks

    • They use routing tables to determine the best path for data to travel

    • Routers can be wired or wireless, and can be used in homes, businesses, and data centers

    • Examples of popular router brands include Cisco, Netgear, and TP-Link

  • Answered by AI
  • Q2. What is subnet mask?
  • Ans. 

    Subnet mask is a 32-bit number used to divide an IP address into network and host addresses.

    • Determines the network portion of an IP address

    • Used in conjunction with IP address to identify network and host

    • Common subnet masks include 255.255.255.0 and 255.255.0.0

  • Answered by AI
  • Q3. What is anonymous FTP?
  • Ans. 

    Anonymous FTP allows users to access files on a server without providing login credentials.

    • Users can download files without needing a username or password

    • Can be used for public file sharing or distribution

    • Can pose security risks if not properly configured

    • Example: ftp://ftp.debian.org/debian/

  • Answered by AI
  • Q4. What are your hobbies?
  • Ans. 

    My hobbies include playing guitar, hiking, and cooking.

    • Playing guitar helps me relax and express my creativity

    • Hiking allows me to explore nature and stay active

    • Cooking is a passion of mine and I enjoy trying out new recipes

  • Answered by AI
  • Q5. What are your goals?
  • Ans. 

    My goal is to continuously improve my technical skills and knowledge in order to provide excellent support to customers.

    • Continuously learn new technologies and tools relevant to the role

    • Enhance problem-solving skills to troubleshoot issues effectively

    • Strive to provide exceptional customer service and satisfaction

    • Work towards certifications to validate expertise, such as CompTIA A+ or Cisco CCNA

  • Answered by AI
  • Q6. Why should we hire you?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong communication skills to effectively assist customers

    • Proven track record of resolving complex problems efficiently

  • Answered by AI
  • Q7. What are the qualities you acquire?
  • Ans. 

    I possess strong problem-solving skills, excellent communication abilities, technical expertise, and a customer-focused mindset.

    • Strong problem-solving skills - able to troubleshoot and resolve technical issues efficiently

    • Excellent communication abilities - can effectively communicate complex technical information to non-technical users

    • Technical expertise - knowledgeable in various technologies and systems

    • Customer-focus...

  • Answered by AI

Interview Preparation Tips

College Name: vidya college of engineering

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jul 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction, Technical Support experience and stability check, communication and experience is mandatory.
  • Q2. English writing and speaking ability.

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to be experience enough and should have decent communication skill to crack the interview.

eClerx Interview FAQs

How many rounds are there in eClerx Technical Support Engineer interview?
eClerx interview process usually has 1-2 rounds. The most common rounds in the eClerx interview process are Technical, One-on-one Round and Group Discussion.
What are the top questions asked in eClerx Technical Support Engineer interview?

Some of the top questions asked at the eClerx Technical Support Engineer interview -

  1. Stacks queues , delete vs trunc...read more
  2. What is primary ...read more
  3. name, family , movie , daily routine ...read more

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eClerx Technical Support Engineer Interview Process

based on 3 interviews

Interview experience

2.3
  
Poor
View more
eClerx Technical Support Engineer Salary
based on 10 salaries
₹2.4 L/yr - ₹4.6 L/yr
36% less than the average Technical Support Engineer Salary in India
View more details

eClerx Technical Support Engineer Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

4.8

Skill development

4.8

Work-life balance

4.4

Salary

4.8

Job security

4.8

Company culture

3.2

Promotions

4.8

Work satisfaction

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