Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by eClerx Team. If you also belong to the team, you can get access from here

eClerx Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

eClerx Technical Support Engineer Interview Questions and Answers

Updated 10 May 2024

eClerx Technical Support Engineer Interview Experiences

4 interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response
Round 1 - Technical 

(1 Question)

  • Q1. Linux based and scripting SQL query
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Maths , english and logical

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal details
  • Q2. Name, family , movie , daily routine etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to learn by own

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

It was a bit tough but made this round clear

Round 2 - Technical 

(2 Questions)

  • Q1. Stacks queues , delete vs truncate
  • Ans. 

    Deleting and truncating data in stacks and queues

    • Deleting an element in a stack removes the topmost element

    • Truncating a stack removes all elements

    • Deleting an element in a queue removes the front element

    • Truncating a queue removes all elements

    • Example: Deleting from a stack - pop() function, Truncating a queue - clear() function

  • Answered by AI
  • Q2. What is primary key
  • Ans. 

    Primary key is a unique identifier for each record in a database table.

    • Primary key ensures each record in a table is unique

    • It can be a single column or a combination of columns

    • Primary key values cannot be NULL

    • Example: In a table of employees, employee_id can be a primary key

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go through the technical skill and core subjects well

Skills evaluated in this interview

I applied via Company Website and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Good work & communication

eClerx interview questions for designations

 Technical Support Executive

 (1)

 Technical Support Analyst

 (1)

 Customer Support

 (1)

 Technical Sales Executive

 (1)

 Technical Analyst

 (1)

 Chat and Email Support Executive

 (1)

 Software Engineer

 (2)

 Data Engineer

 (1)

Interview questions from similar companies

I applied via Job Portal and was interviewed before Jan 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 4 - One-on-one 

(1 Question)

  • Q1. Why should I hire you when you have the same qualifications as everyone else applying?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous. Be presentable in a good kind of way. If you don't know something, answer straight, they'll respect it.

I applied via Job Portal and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Most common questions related to windows system.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was very good

I was interviewed in Dec 2016.

Interview Preparation Tips

Round: Group Discussion
Tips: It was only to check your communication skills. It was not about what you said. Rather how you said it.
Duration: 2 hours

Round: Versant
Experience: Some topics like "tell me about yourself" or some random questioning like "what are your thoughts on punctuality"
Tips: Again, focus was on communication

Round: Technical + HR Interview
Tips: General questions about computer basics. Like what's IP address? Which OS do you use and questions related to that. Basics that a computer science engineer would learn in first year of engineering

Skills: Communication And Confidence
College Name: Atria Institute Of Technology

I was interviewed before Jun 2016.

Interview Questionnaire 

1 Question

  • Q1. Tell us something about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Skilled in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI

Interview Preparation Tips

Round: Behavioural Interview
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: it was an introductory round
it went good
Tips: be confident and real for this round

Round: Group Discussion
Experience: we discuss ed and concluded
Tips: always conclude

Skills: Communication And Confidence

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. What are your future plans
  • Ans. 

    I plan to continue expanding my technical skills and knowledge through certifications and training programs.

    • Obtain certifications in relevant technologies (e.g. Cisco, Microsoft)

    • Attend training programs and workshops to stay updated on latest industry trends

    • Pursue higher education in a related field to enhance expertise

    • Explore opportunities for career advancement within the company or in a different organization

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Duration: 20 minutes

Round: Group Activity
Experience: They gave a group and told to perform in agroup

College Name: Sagi Ramakrishnam Raju Engineering College, Bhimavaram [ SRKR ]

I was interviewed before Jun 2016.

Interview Questionnaire 

7 Questions

  • Q1. What are routers?
  • Ans. 

    Routers are networking devices that forward data packets between computer networks.

    • Routers connect multiple devices to the internet or other networks

    • They use routing tables to determine the best path for data to travel

    • Routers can be wired or wireless, and can be used in homes, businesses, and data centers

    • Examples of popular router brands include Cisco, Netgear, and TP-Link

  • Answered by AI
  • Q2. What is subnet mask?
  • Ans. 

    Subnet mask is a 32-bit number used to divide an IP address into network and host addresses.

    • Determines the network portion of an IP address

    • Used in conjunction with IP address to identify network and host

    • Common subnet masks include 255.255.255.0 and 255.255.0.0

  • Answered by AI
  • Q3. What is anonymous FTP?
  • Ans. 

    Anonymous FTP allows users to access files on a server without providing login credentials.

    • Users can download files without needing a username or password

    • Can be used for public file sharing or distribution

    • Can pose security risks if not properly configured

    • Example: ftp://ftp.debian.org/debian/

  • Answered by AI
  • Q4. What are your hobbies?
  • Ans. 

    My hobbies include playing guitar, hiking, and cooking.

    • Playing guitar helps me relax and express my creativity

    • Hiking allows me to explore nature and stay active

    • Cooking is a passion of mine and I enjoy trying out new recipes

  • Answered by AI
  • Q5. What are your goals?
  • Ans. 

    My goal is to continuously improve my technical skills and knowledge in order to provide excellent support to customers.

    • Continuously learn new technologies and tools relevant to the role

    • Enhance problem-solving skills to troubleshoot issues effectively

    • Strive to provide exceptional customer service and satisfaction

    • Work towards certifications to validate expertise, such as CompTIA A+ or Cisco CCNA

  • Answered by AI
  • Q6. Why should we hire you?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong communication skills to effectively assist customers

    • Proven track record of resolving complex problems efficiently

  • Answered by AI
  • Q7. What are the qualities you acquire?
  • Ans. 

    I possess strong problem-solving skills, excellent communication abilities, technical expertise, and a customer-focused mindset.

    • Strong problem-solving skills - able to troubleshoot and resolve technical issues efficiently

    • Excellent communication abilities - can effectively communicate complex technical information to non-technical users

    • Technical expertise - knowledgeable in various technologies and systems

    • Customer-focus...

  • Answered by AI

Interview Preparation Tips

College Name: vidya college of engineering

Skills evaluated in this interview

eClerx Interview FAQs

How many rounds are there in eClerx Technical Support Engineer interview?
eClerx interview process usually has 1-2 rounds. The most common rounds in the eClerx interview process are Technical, Aptitude Test and One-on-one Round.
What are the top questions asked in eClerx Technical Support Engineer interview?

Some of the top questions asked at the eClerx Technical Support Engineer interview -

  1. Stacks queues , delete vs trunc...read more
  2. What is primary ...read more
  3. name, family , movie , daily routine ...read more

Tell us how to improve this page.

eClerx Technical Support Engineer Interview Process

based on 3 interviews

Interview experience

2.3
  
Poor
View more
eClerx Technical Support Engineer Salary
based on 10 salaries
₹2.4 L/yr - ₹4.6 L/yr
36% less than the average Technical Support Engineer Salary in India
View more details

eClerx Technical Support Engineer Reviews and Ratings

based on 6 reviews

4.8/5

Rating in categories

4.8

Skill development

4.8

Work-life balance

4.4

Salary

4.8

Job security

4.8

Company culture

3.2

Promotions

4.8

Work satisfaction

Explore 6 Reviews and Ratings
Senior Analyst
5.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Financial Analyst
4.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Analyst
4.1k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Associate Process Manager
2.7k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Processing Manager
1.7k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare eClerx with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview