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DXC Technology Technical Support Engineer Interview Questions, Process, and Tips

Updated 23 Oct 2024

Top DXC Technology Technical Support Engineer Interview Questions and Answers

  • Q1. What to do if an email is stuck in outbox in Outlook?
  • Q2. What is IP address What are the classes of IP What is workgroup and domain What is BSOD What is 32 bit and 64 bit OS SSD vs HDD explain windows boot process System keeps ...read more
  • Q3. What is VPN? How to connect to VPN?
View all 12 questions

DXC Technology Technical Support Engineer Interview Experiences

9 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

  • Answered by AI
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company

Round 1 - Group Discussion 

Talk about one of three topics for 2 mins

Round 2 - Technical 

(2 Questions)

  • Q1. What is DHCP and why do we use it what is dns How does DHCP work in a network What is the role of a router What is a gateway How to boot into safemode
  • Ans. 

    DHCP is a network protocol that automatically assigns IP addresses to devices, DNS translates domain names to IP addresses, routers connect networks, gateways connect networks with different protocols, booting into safe mode allows troubleshooting.

    • DHCP automatically assigns IP addresses to devices on a network

    • DNS translates domain names to IP addresses for easier access

    • Routers connect different networks together to ena...

  • Answered by AI
  • Q2. What is IP address What are the classes of IP What is workgroup and domain What is BSOD What is 32 bit and 64 bit OS SSD vs HDD explain windows boot process System keeps restarting. Steps to resolve how to...
  • Ans. 

    IP address is a unique identifier assigned to each device connected to a network. Classes of IP include A, B, C, D, and E. Workgroup and domain are network organization structures. BSOD is Blue Screen of Death.

    • IP address is a unique numerical label assigned to each device on a network

    • Classes of IP include A, B, C, D, and E with different ranges of addresses

    • Workgroup is a peer-to-peer network where each computer has its...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for DXC Technology Technical Support Engineer interview:
  • Troubleshooting
  • A+
  • N+
Interview preparation tips for other job seekers - Prepare well, practice self-intro and roles and responsibilities, be on time. Good LUCK!!!

Skills evaluated in this interview

Technical Support Engineer Interview Questions Asked at Other Companies

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Q5. How to release previous IP which assign to your device?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Given 3 topics , and we have to speak atleast 2min.
Round 2 - HR 

(2 Questions)

  • Q1. Self intro , tecnical questions like sloving issues.
  • Q2. Question based on resume

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve communication skills
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

About the role u are going to works and how much u know

Round 2 - HR 

(2 Questions)

  • Q1. Explaining the company policy
  • Q2. Giving u details about salary

DXC Technology interview questions for designations

 Technical Support Executive

 (1)

 IT Technical Support Engineer

 (1)

 Senior Technical Support Engineer

 (1)

 Associate Technical Support Professional

 (8)

 Cloud Support Engineer

 (2)

 Desktop Support Engineer

 (1)

 Support Analyst

 (1)

 Technical Associate

 (1)

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

3 questions on coding

Get interview-ready with Top DXC Technology Interview Questions

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. KNOW ALL aboyt linux and database
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

You will be given 5 topics and a minute to talk on one of the topic you feel comfortable about for around 2-3 mins.

Eg : Impact of social media on youth, Stress management, Indian and western culture etc.

This is just to assess your communication skills.
Upon sucessful shortlisting you will move further further for Technical round.

Round 3 - Technical 

(8 Questions)

  • Q1. What is VPN? How to connect to VPN?
  • Ans. 

    VPN stands for Virtual Private Network. It is a secure way to connect to a private network over the internet.

    • To connect to a VPN, you need to have a VPN client installed on your device.

    • You also need to have the login credentials for the VPN network.

    • Once you have the client installed and the credentials, you can connect to the VPN by selecting the network and entering your login details.

    • VPN can be used to access resourc...

  • Answered by AI
  • Q2. Questions about Microsoft office suite. How to reinstall MS Office?
  • Q3. What to do if an email is stuck in outbox in Outlook?
  • Ans. 

    Check network connection, try resending, check email size and attachments.

    • Check network connection and ensure it's stable.

    • Try resending the email by clicking on the 'Send/Receive' button.

    • Check the email size and attachments. Large files may cause the email to get stuck.

    • Restart Outlook and try sending the email again.

    • Check if the email is being blocked by antivirus or firewall software.

    • Delete the email from the Outbox a

  • Answered by AI
  • Q4. What to do if a word file is not opening?
  • Ans. 

    Check for file corruption and try opening in safe mode.

    • Check if the file is corrupted or damaged.

    • Try opening the file in safe mode.

    • Check for any updates or patches for the software.

    • Try opening the file on a different computer.

    • Use a file recovery tool to repair the file.

  • Answered by AI
  • Q5. How to check if webcam is working or not?
  • Ans. 

    To check if webcam is working or not, follow these steps.

    • Check if the webcam is properly connected to the computer

    • Open the webcam application or any video conferencing app to check if the webcam is working

    • Check if the webcam drivers are installed and updated

    • Restart the computer and try again

    • If the webcam still doesn't work, try connecting it to another computer to check if it's a hardware issue

  • Answered by AI
  • Q6. How to reinstall drivers for any hardware?
  • Ans. 

    To reinstall drivers for any hardware, follow these steps.

    • Uninstall the current driver from Device Manager

    • Download the latest driver from the manufacturer's website

    • Install the new driver by running the setup file

    • Restart the computer to complete the installation

    • If the driver is not available on the website, use Windows Update or a driver update tool

    • Ensure compatibility with the operating system and hardware version

  • Answered by AI
  • Q7. Different ways to repair MS Office suite?
  • Ans. 

    There are multiple ways to repair MS Office suite.

    • Use the built-in repair option in the Control Panel

    • Use the Microsoft Office Configuration Analyzer Tool

    • Uninstall and reinstall the software

    • Use the Microsoft Support and Recovery Assistant

    • Run the SFC (System File Checker) scan

    • Check for and install any available updates

  • Answered by AI
  • Q8. What technically was your job role in your previous Organization?
  • Ans. 

    I was responsible for providing technical support and troubleshooting to customers in my previous organization.

    • Provided technical support to customers via phone, email, and chat

    • Diagnosed and resolved hardware and software issues

    • Assisted customers with installation and configuration of software applications

    • Troubleshot network connectivity problems

    • Escalated complex issues to higher-level support teams

    • Maintained detailed ...

  • Answered by AI
Round 4 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a Technical Support Engineer with experience in troubleshooting and resolving technical issues.

    • Experienced in providing technical support to customers via phone, email, and chat

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in troubleshooting network connectivity problems

    • Familiar with various operating systems such as Windows, macOS, and Linux

    • Strong communication and problem-solving ski...

  • Answered by AI
  • Q2. Previous experience and job role
  • Ans. 

    I have 3 years of experience as a Technical Support Engineer.

    • Provided technical support to customers via phone, email, and chat

    • Troubleshooted and resolved hardware and software issues

    • Assisted with installation and configuration of software applications

    • Documented and tracked customer issues in a ticketing system

    • Collaborated with cross-functional teams to resolve complex technical problems

  • Answered by AI
  • Q3. What is your salary expectations
  • Ans. 

    I expect a competitive salary based on my experience, skills, and the responsibilities of the role.

    • Consider the industry standards and average salaries for Technical Support Engineers in your area.

    • Highlight your relevant experience and skills that justify a higher salary.

    • Discuss the responsibilities and expectations of the role and how they align with your expertise.

    • Research the company's salary range for similar posit...

  • Answered by AI
  • Q4. Are you willing to work in shifts
  • Ans. 

    Yes, I am willing to work in shifts.

    • I am flexible and adaptable to different work schedules.

    • I understand the importance of providing support round the clock.

    • I have previous experience working in shifts and have successfully managed my time and workload.

    • I am committed to meeting the needs of the customers and ensuring their technical issues are resolved promptly.

    • I am aware that working in shifts may require adjusting my

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - All lies in your communication. Just make sure you speak as if you are talking to someone you know. Do not panic and blabber. If you dont know anything just tell them you do not have much expertise on that domain and will catch up if proper training is facilitated for the same.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self
  • Ans. Just give a short explanation about your self which is not in resume . People who tell as it is as their resume then HR won't consider you until your communication is good they might think of taking profile to next round.
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. It is same as your HR round. The manager will ask few computer basic questions that's all and will ask are you ok with Rotational Shifts and where do you see yourself in 5 years.
  • Answered Anonymously

I applied via Recruitment Consultant and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 1. Tell me about yourself?
  • Q2. 2. What is control panel?
  • Ans. 

    Control panel is a graphical user interface that allows users to manage and control computer hardware and software settings.

    • It provides access to various system settings and features

    • It allows users to install and uninstall software

    • It can be used to configure hardware devices such as printers and scanners

    • Examples include Windows Control Panel and macOS System Preferences

  • Answered by AI
  • Q3. 3. Say about your home location?

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication matters.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. All are clear but I didn’t get offer letter
  • Q2. Awaiting for joining letters
Round 2 - Technical 

(2 Questions)

  • Q1. Waiting for joining
  • Q2. Still not get offer letter

DXC Technology Interview FAQs

How many rounds are there in DXC Technology Technical Support Engineer interview?
DXC Technology interview process usually has 2-3 rounds. The most common rounds in the DXC Technology interview process are Technical, HR and Group Discussion.
How to prepare for DXC Technology Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at DXC Technology. The most common topics and skills that interviewers at DXC Technology expect are Technical Support, Service Desk, Inbound Calls, Team Leading and voice process.
What are the top questions asked in DXC Technology Technical Support Engineer interview?

Some of the top questions asked at the DXC Technology Technical Support Engineer interview -

  1. What to do if an email is stuck in outbox in Outlo...read more
  2. What is IP address What are the classes of IP What is workgroup and domain What...read more
  3. What is VPN? How to connect to V...read more
How long is the DXC Technology Technical Support Engineer interview process?

The duration of DXC Technology Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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DXC Technology Technical Support Engineer Interview Process

based on 13 interviews

1 Interview rounds

  • HR Round
View more
DXC Technology Technical Support Engineer Salary
based on 607 salaries
₹2 L/yr - ₹7 L/yr
13% less than the average Technical Support Engineer Salary in India
View more details

DXC Technology Technical Support Engineer Reviews and Ratings

based on 107 reviews

3.7/5

Rating in categories

3.7

Skill development

3.5

Work-life balance

3.0

Salary

3.6

Job security

3.2

Company culture

2.6

Promotions

3.3

Work satisfaction

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