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Microsoft Corporation Technical Support Engineer Interview Questions and Answers
21 Interview questions
Autodiscover is a feature in Microsoft Exchange that automatically configures user settings for email clients.
Automatically configures user settings for email clients
Uses a user's email address to find the appropriate Exchange server settings
Helps users easily set up their email accounts on various devices
Managed Identity is a feature in Azure Active Directory that provides an identity for applications to use when connecting to resources.
Managed Identity eliminates the need to store credentials in code or configuration files.
It allows applications to authenticate to Azure services without needing to manage credentials.
Managed Identity can be assigned to Azure resources like Virtual Machines, App Services, and Funct...
Day to day activities of a Technical Support Engineer involve troubleshooting technical issues, providing customer support, and documenting solutions.
Troubleshooting technical issues reported by customers
Providing customer support via phone, email, or chat
Documenting solutions and creating knowledge base articles
Collaborating with other teams to resolve complex issues
Testing software updates and patches before dep...
I would start by checking network connectivity, firewall settings, and remote desktop settings.
Check network connectivity to ensure the device is connected to the network
Verify firewall settings to ensure RDP traffic is allowed
Check remote desktop settings on the target device to ensure it is enabled
Verify if the target device is reachable and responding to ping requests
What people are saying about Microsoft Corporation
To deploy a Virtual Machine, you would need to use a virtualization platform and follow specific steps to create and configure the VM.
Choose a virtualization platform such as VMware, Hyper-V, or VirtualBox.
Create a new virtual machine and specify settings such as CPU, memory, storage, and network.
Install an operating system on the virtual machine.
Configure any additional settings or software needed for the VM to f...
DNS stands for Domain Name System, which translates domain names to IP addresses.
DNS is a decentralized system used to translate domain names to IP addresses
It helps users access websites using easy-to-remember domain names instead of complex IP addresses
DNS servers store records like A, CNAME, MX, and TXT to provide various types of information
DNS resolution process involves recursive and iterative queries to fin...
I would follow the escalation process and involve higher-level support and management to find a solution.
Review all available documentation and resources
Collaborate with colleagues and subject matter experts
Communicate regularly with the customer to provide updates and manage expectations
Escalate to higher-level support and management as necessary
Continue to troubleshoot and test potential solutions
Document all st...
Guide non tech savvy user over phone to fix broken computer
Ask user to describe the problem and what they see on the screen
Guide user to check if all cables are properly connected
Instruct user to restart the computer and check if problem persists
If problem still exists, guide user to run basic troubleshooting steps
If issue is not resolved, escalate to higher level of support
Power BI has various modes to get data from different sources.
Power Query Editor
DirectQuery
Import
Live Connection
Power BI API
Power BI Desktop
Power BI Mobile
Power BI Gateway
Third-party connectors
Check if the data source is accessible and refresh schedule is set up correctly.
Verify if the data source is accessible from the Power BI service.
Check if the refresh schedule is set up correctly.
Ensure that the credentials used for refreshing the report are correct.
Check if there are any errors or warnings in the refresh history.
Try refreshing the report manually from the Power BI service.
Check if there are any i...
Microsoft Corporation Technical Support Engineer Interview Experiences
15 interviews found
Anonymous
I applied via Approached by Company and was interviewed in Aug 2024. There was 1 interview round.
(3 Questions)
- Q1. What is Managed Identity
- Ans.
Managed Identity is a feature in Azure Active Directory that provides an identity for applications to use when connecting to resources.
Managed Identity eliminates the need to store credentials in code or configuration files.
It allows applications to authenticate to Azure services without needing to manage credentials.
Managed Identity can be assigned to Azure resources like Virtual Machines, App Services, and Functions.
...
- Q2. Networking topic questions
- Q3. Scenario based question on networking issue
Interview Preparation Tips
Skills evaluated in this interview
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Proficient in troubleshooting hardware and software issues
Strong communication and problem-solving skills
Certified in IT support
Experience working with various operating systems such as Windows and Linux
- Q2. What are the day to day activities
- Ans.
Day to day activities of a Technical Support Engineer involve troubleshooting technical issues, providing customer support, and documenting solutions.
Troubleshooting technical issues reported by customers
Providing customer support via phone, email, or chat
Documenting solutions and creating knowledge base articles
Collaborating with other teams to resolve complex issues
Testing software updates and patches before deployme...
Interview Preparation Tips
(1 Question)
- Q1. Basic networking questions including dns dhcp tcp ssl
Manoj Koduri
(1 Question)
- Q1. I didn't remember exactly
(1 Question)
- Q1. I didn't remember exactly
(1 Question)
- Q1. I didn't remember exactly
(1 Question)
- Q1. I didn't remember exactly
(3 Questions)
- Q1. How would you deploy a Virtual Machine?
- Ans.
To deploy a Virtual Machine, you would need to use a virtualization platform and follow specific steps to create and configure the VM.
Choose a virtualization platform such as VMware, Hyper-V, or VirtualBox.
Create a new virtual machine and specify settings such as CPU, memory, storage, and network.
Install an operating system on the virtual machine.
Configure any additional settings or software needed for the VM to functi...
- Q2. What do you know about DNS?
- Ans.
DNS stands for Domain Name System, which translates domain names to IP addresses.
DNS is a decentralized system used to translate domain names to IP addresses
It helps users access websites using easy-to-remember domain names instead of complex IP addresses
DNS servers store records like A, CNAME, MX, and TXT to provide various types of information
DNS resolution process involves recursive and iterative queries to find the...
- Q3. If you were to troubleshoot a non-RDP scenario, how would you approach it?
- Ans.
I would start by checking network connectivity, firewall settings, and remote desktop settings.
Check network connectivity to ensure the device is connected to the network
Verify firewall settings to ensure RDP traffic is allowed
Check remote desktop settings on the target device to ensure it is enabled
Verify if the target device is reachable and responding to ping requests
(2 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. Describe a challenge that you faced and overcame?
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Job Portal and was interviewed before Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Whats is Autodiscover
- Ans.
Autodiscover is a feature in Microsoft Exchange that automatically configures user settings for email clients.
Automatically configures user settings for email clients
Uses a user's email address to find the appropriate Exchange server settings
Helps users easily set up their email accounts on various devices
- Q2. Free busy in outlook
- Ans.
Free busy in Outlook refers to the availability status of a user's calendar for scheduling meetings.
Free busy information is used to check when a user is available for a meeting.
Outlook uses this information to show when a user is busy or free during specific time slots.
Users can set their availability status as busy, free, tentative, or out of office.
Free busy information is crucial for scheduling meetings efficiently...
(1 Question)
- Q1. Salary negotiation
Skills evaluated in this interview
Selected
I appeared for an interview before May 2024, where I was asked the following questions.
- Q1. Cloud, and related questions
- Q2. What do you about azure and customer success
Selected
I applied via Naukri.com and was interviewed before Feb 2023. There were 5 interview rounds.
(1 Question)
- Q1. Mobile Device Management related
(2 Questions)
- Q1. Deep dive through Mobile Device Management
- Ans.
Mobile Device Management (MDM) is a system that allows organizations to manage and secure mobile devices used by employees.
MDM software enables remote management of devices, including configuration, security policies, and app distribution.
It helps ensure data security by enforcing encryption, passcode requirements, and remote wipe capabilities.
MDM solutions can also track device location, monitor usage, and provide ins...
- Q2. AirWatch & Intune
(1 Question)
- Q1. About the Previous Work Discussion
(1 Question)
- Q1. About Package & Previous Work Experience
(1 Question)
- Q1. Final Confirmation for Joining
Madalena Simoes
Selected
I applied via Referral and was interviewed before Mar 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Why did I want to join MS
- Q2. Why I thought I was a good fit
(2 Questions)
- Q1. What is an IP address, server, how to troubleshoot an issue
- Ans.
An IP address is a unique identifier for a device on a network, a server is a computer or software that provides services to other devices, troubleshooting involves identifying and resolving issues.
An IP address is a numerical label assigned to each device connected to a computer network, used for communication and identification.
A server is a computer or software that provides services to other devices on the network,...
- Q2. What if a customer refuses to share logs and data?
- Ans.
Explain importance of logs, offer alternative solutions, emphasize need for troubleshooting
Explain the importance of logs in diagnosing and resolving technical issues
Offer alternative solutions such as remote troubleshooting or guiding the customer through the process
Emphasize the need for collaboration and transparency to effectively resolve the issue
(1 Question)
- Q1. Tell us about an issue or error you made in a previous job and how you resolved it
Skills evaluated in this interview
Selected
I appeared for an interview before May 2022.
Our favourite topic you have speak fluei for 5mins
(1 Question)
- Q1. Asked about the active directory and networking
(1 Question)
- Q1. MANAGER round asked about general things
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Overall Interview Experience Rating
based on 11 interview experiences
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Microsoft Corporation Technical Support Engineer Reviews and Ratings
based on 36 reviews
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