Microsoft Corporation Technical Support Engineer Interview Questions, Process, and Tips

Q1. How would you deploy a Virtual Machine?
Ans. 
To deploy a Virtual Machine, you would need to use a virtualization platform and follow specific steps to create and configure the VM.
• Choose a virtualization platform such as VMware, Hyper-V, or VirtualBox.

• Create a new virtual machine and specify settings such as CPU, memory, storage, and network.

• Install an operating system on the virtual machine.

• Configure any additional settings or software needed for the VM to functi...read more
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Q2. What do you know about DNS?
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DNS stands for Domain Name System, which translates domain names to IP addresses.
• DNS is a decentralized system used to translate domain names to IP addresses

• It helps users access websites using easy-to-remember domain names instead of complex IP addresses

• DNS servers store records like A, CNAME, MX, and TXT to provide various types of information

• DNS resolution process involves recursive and iterative queries to find the...read more
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Q3. If you were to troubleshoot a non-RDP scenario, how would you approach it?
Ans. 
I would start by checking network connectivity, firewall settings, and remote desktop settings.
• Check network connectivity to ensure the device is connected to the network

• Verify firewall settings to ensure RDP traffic is allowed

• Check remote desktop settings on the target device to ensure it is enabled

• Verify if the target device is reachable and responding to ping requests
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Q1. What are your strengths and weaknesses?
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Q2. Describe a challenge that you faced and overcame?
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Q1. Whats is Autodiscover
Ans. 
Autodiscover is a feature in Microsoft Exchange that automatically configures user settings for email clients.
• Automatically configures user settings for email clients

• Uses a user's email address to find the appropriate Exchange server settings

• Helps users easily set up their email accounts on various devices
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Q2. Free busy in outlook
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Free busy in Outlook refers to the availability status of a user's calendar for scheduling meetings.
• Free busy information is used to check when a user is available for a meeting.

• Outlook uses this information to show when a user is busy or free during specific time slots.

• Users can set their availability status as busy, free, tentative, or out of office.

• Free busy information is crucial for scheduling meetings efficiently
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Q1. Salary negotiation
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Q1. Mobile Device Management related
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Q1. Deep dive through Mobile Device Management
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Mobile Device Management (MDM) is a system that allows organizations to manage and secure mobile devices used by employees.
• MDM software enables remote management of devices, including configuration, security policies, and app distribution.

• It helps ensure data security by enforcing encryption, passcode requirements, and remote wipe capabilities.

• MDM solutions can also track device location, monitor usage, and provide ins...read more
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Q2. AirWatch & Intune
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Q1. About the Previous Work Discussion
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Q1. About Package & Previous Work Experience
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Q1. Final Confirmation for Joining
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Q1. Why did I want to join MS
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Q2. Why I thought I was a good fit
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Q1. What is an IP address, server, how to troubleshoot an issue
Ans. 
An IP address is a unique identifier for a device on a network, a server is a computer or software that provides services to other devices, troubleshooting involves identifying and resolving issues.
• An IP address is a numerical label assigned to each device connected to a computer network, used for communication and identification.

• A server is a computer or software that provides services to other devices on the network,...read more
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Q2. What if a customer refuses to share logs and data?
Ans. 
Explain importance of logs, offer alternative solutions, emphasize need for troubleshooting
• Explain the importance of logs in diagnosing and resolving technical issues

• Offer alternative solutions such as remote troubleshooting or guiding the customer through the process

• Emphasize the need for collaboration and transparency to effectively resolve the issue
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Q1. Tell us about an issue or error you made in a previous job and how you resolved it
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Our favourite topic you have speak fluei for 5mins

Q1. Asked about the active directory and networking
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Q1. MANAGER round asked about general things
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Q1. OOPS, TCP/IP, linux fundamentals
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Q2. Java advanced concepts
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