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Salesforce Technical Support Engineer Interview Questions, Process, and Tips
Top Salesforce Technical Support Engineer Interview Questions and Answers
- Q1. Admin Questions :- What is Relationships what are types of relationships
- Q2. How you will get contact of account with name starting with abc.
- Q3. What is MFA multifactor authentication ?
Salesforce Technical Support Engineer Interview Experiences
47 interviews found
Anonymous
Selected
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Why you want to change?
(1 Question)
- Q1. Troubleshooting questions
(1 Question)
- Q1. How to handle angry customers
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
First round was mcq round
(2 Questions)
- Q1. Some basic salesforce questions
- Q2. Most questions from development
(2 Questions)
- Q1. Critical task you have accomplished in your career till now
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and evaluated different ticketing systems
Collaborated with IT team to implement chosen system
Provided training to support team on how to use the new system
- Q2. What difficulties you faced in your previous company
- Ans.
I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.
Handling a large number of customer inquiries simultaneously
Meeting tight deadlines for resolving technical issues
Balancing workload and prioritizing tasks effectively
(3 Questions)
- Q1. Salesforce Apex and lwc
- Q2. Need Salesforce updates
- Q3. Are you good with lwc
- Ans.
Yes, I am proficient in Lightning Web Components (LWC) development.
Experienced in developing custom components using LWC framework
Knowledge of HTML, CSS, JavaScript, and Salesforce Apex
Familiar with Salesforce Lightning Design System (SLDS)
Ability to create interactive and responsive user interfaces
Troubleshooting and debugging skills for LWC applications
(1 Question)
- Q1. Explain 3 way handshake
- Ans.
Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.
Client sends a SYN packet to the server to initiate a connection
Server responds with a SYN-ACK packet to acknowledge the request
Client sends an ACK packet back to the server to confirm the connection
(1 Question)
- Q1. How do you handle a situation where you do not know answer to a question?
Skills evaluated in this interview
Salesforce interview questions for designations
(2 Questions)
- Q1. Tell me about yourself
- Q2. Questions on Technicals based on your expertise and background
(2 Questions)
- Q1. Tell me about yourself
- Q2. How do you rate yourself in customer handling?
Get interview-ready with Top Salesforce Interview Questions
(2 Questions)
- Q1. How dns works and record of dns
- Ans.
DNS (Domain Name System) is a system that translates domain names to IP addresses.
DNS works by translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).
DNS records include A records (for IPv4 addresses), AAAA records (for IPv6 addresses), CNAME records (for aliases), MX records (for mail servers), and more.
DNS queries are sent from client devices to DNS servers, which then resolve ...
- Q2. HTTP methods and http tools
Interview Preparation Tips
Skills evaluated in this interview
Technical Support Engineer Jobs at Salesforce
Selected
(3 Questions)
- Q1. Questions around Triggers, asynchronous apex,soql query, apex basics
- Q2. A scenario for grand parent child trigger
- Ans.
A grand parent child trigger scenario involves triggering an action in a child record based on changes in a grandparent record.
Create a trigger on the grandparent object to monitor changes
Use a trigger handler class to handle the logic for updating child records
Consider using trigger context variables to pass data between the grandparent and child triggers
- Q3. Write an asnchronous apex to return opportunities groupby AccountId
- Ans.
Asynchronous Apex code to group opportunities by AccountId
Create a Queueable Apex class to handle the asynchronous processing
Query the opportunities and group them by AccountId using a Map
Implement the execute method to process the opportunities and return the grouped data
Skills evaluated in this interview
(1 Question)
- Q1. Write trigger code for given scenario
- Ans.
Trigger code to update a field in a table when a new record is inserted
Create a trigger on the table for INSERT events
Use the NEW keyword to access the newly inserted record
Update the desired field in the table using the NEW values
(1 Question)
- Q1. What is your most challenging situation in your life?
Skills evaluated in this interview
Pratik Nilangekar
(1 Question)
- Q1. Basics Administrative Salesforce
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Apex triggers,SOQL queries,Admin scenarios , LWC ,Integration
Interview Preparation Tips
- Apex triggers
- LWC
- Administration
- Integration
Apex Triggers
Lwc
Admin concepts scenario based questions
Top trending discussions
Salesforce Interview FAQs
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Salesforce Interviews By Designations
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Salesforce Technical Support Engineer Interview Process
based on 41 interviews
4 Interview rounds
- Resume Shortlist Round
- Technical Round
- HR Round - 1
- HR Round - 2
Technical Support Engineer Interview Questions from Similar Companies
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Salesforce Technical Support Engineer Reviews and Ratings
based on 98 reviews
Rating in categories
Hyderabad / Secunderabad,
Bangalore / Bengaluru
10-15 Yrs
Not Disclosed
|
Technical Support Engineer
927
salaries
|  ₹12 L/yr - ₹24.5 L/yr |
|
Technical Consultant
324
salaries
| ₹13.8 L/yr - ₹30 L/yr |
|
Member Technical Staff
289
salaries
| ₹18.8 L/yr - ₹60 L/yr |
|
Senior Member of Technical Staff
242
salaries
| ₹30 L/yr - ₹100.4 L/yr |
|
Senior Technical Consultant
225
salaries
| ₹23 L/yr - ₹45 L/yr |
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