Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Q1. What are the three types of data extensions?
Ans. 
The three types of data extensions are Data Extension, Sendable Data Extension, and Data Filter.
• Data Extension: Used to store data and can be used for sending emails.

• Sendable Data Extension: A type of Data Extension that can be used for sending emails.

• Data Filter: Used to segment data based on specific criteria.
Answered by AI
Add your answer
Q2. How many complex journeys you have worked on?
Ans. 
I have worked on multiple complex journeys involving troubleshooting network issues, resolving software bugs, and implementing system upgrades.
• Troubleshooting network issues for a multinational company with offices in multiple countries

• Resolving software bugs in a critical application used by thousands of users

• Implementing system upgrades for a large-scale data center to improve performance and security
Answered by AI
Add your answer

Q1. Would you be able to handle a client when something is messed up?
Ans. 
Yes, I have experience handling clients in stressful situations and resolving issues effectively.
• I have strong communication skills to calmly address the client's concerns

• I am able to troubleshoot and identify the root cause of the issue

• I have experience in providing timely and effective solutions to clients

• I am able to remain calm and professional under pressure
Answered by AI
Add your answer
Q2. Are you open for shifts?
Ans. 
Yes, I am open for shifts and can work flexible hours as required.
• I am willing to work different shifts including nights and weekends

• I understand the importance of being available to support customers at all times

• I have previous experience working in a shift-based role
Answered by AI
Add your answer

Q1. Why you want to change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic technical environment.
• Desire to expand skill set and knowledge in different technologies

• Looking for a more challenging and rewarding role

• Seeking opportunities for career advancement and professional development
Answered by AI
Add your answer

Q1. Troubleshooting questions
Add your answer

Q1. How to handle angry customers
Ans. 
Listen actively, stay calm, empathize, apologize, offer solutions, follow up
• Listen actively to understand their concerns

• Stay calm and composed, do not take their anger personally

• Empathize with their situation and show understanding

• Apologize for any inconvenience caused, even if it's not your fault

• Offer solutions or alternatives to address their issues

• Follow up to ensure the problem is resolved to their satisfaction
Answered by AI
Add your answer

First round was mcq round

Q1. Some basic salesforce questions
Add your answer
Q2. Most questions from development
Add your answer

Q1. Critical task you have accomplished in your career till now
Ans. 
Implemented a new ticketing system to streamline support processes
• Researched and evaluated different ticketing systems

• Collaborated with IT team to implement chosen system

• Provided training to support team on how to use the new system
Answered by AI
Add your answer
Q2. What difficulties you faced in your previous company
Ans. 
I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.
• Handling a large number of customer inquiries simultaneously

• Meeting tight deadlines for resolving technical issues

• Balancing workload and prioritizing tasks effectively
Answered by AI
Add your answer

Q1. Salesforce Apex and lwc
Add your answer
Q2. Need Salesforce updates
Add your answer
Q3. Are you good with lwc
Ans. 
Yes, I am proficient in Lightning Web Components (LWC) development.
• Experienced in developing custom components using LWC framework

• Knowledge of HTML, CSS, JavaScript, and Salesforce Apex

• Familiar with Salesforce Lightning Design System (SLDS)

• Ability to create interactive and responsive user interfaces

• Troubleshooting and debugging skills for LWC applications
Answered by AI
Add your answer