AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Salesforce Technical Support Engineer Interview Questions, Process, and Tips
Top Salesforce Technical Support Engineer Interview Questions and Answers
- Q1. Admin Questions :- What is Relationships what are types of relationships
- Q2. How you will get contact of account with name starting with abc.
- Q3. What is MFA multifactor authentication ?
Salesforce Technical Support Engineer Interview Experiences
48 interviews found
Anonymous
Selected
I was interviewed in Aug 2024.
(2 Questions)
- Q1. What are the three types of data extensions?
- Q2. How many complex journeys you have worked on?
(2 Questions)
- Q1. Would you be able to handle a client when something is messed up?
- Q2. Are you open for shifts?
Selected
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Why you want to change?
(1 Question)
- Q1. Troubleshooting questions
(1 Question)
- Q1. How to handle angry customers
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
First round was mcq round
(2 Questions)
- Q1. Some basic salesforce questions
- Q2. Most questions from development
(2 Questions)
- Q1. Critical task you have accomplished in your career till now
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and evaluated different ticketing systems
Collaborated with IT team to implement chosen system
Provided training to support team on how to use the new system
- Q2. What difficulties you faced in your previous company
- Ans.
I faced difficulties in managing high volume of customer inquiries and resolving technical issues within tight deadlines.
Handling a large number of customer inquiries simultaneously
Meeting tight deadlines for resolving technical issues
Balancing workload and prioritizing tasks effectively
(3 Questions)
- Q1. Salesforce Apex and lwc
- Q2. Need Salesforce updates
- Q3. Are you good with lwc
- Ans.
Yes, I am proficient in Lightning Web Components (LWC) development.
Experienced in developing custom components using LWC framework
Knowledge of HTML, CSS, JavaScript, and Salesforce Apex
Familiar with Salesforce Lightning Design System (SLDS)
Ability to create interactive and responsive user interfaces
Troubleshooting and debugging skills for LWC applications
Salesforce interview questions for designations
(1 Question)
- Q1. Explain 3 way handshake
- Ans.
Three-way handshake is a method used in TCP/IP network to establish a connection between a client and server.
Client sends a SYN packet to the server to initiate a connection
Server responds with a SYN-ACK packet to acknowledge the request
Client sends an ACK packet back to the server to confirm the connection
(1 Question)
- Q1. How do you handle a situation where you do not know answer to a question?
Skills evaluated in this interview
Get interview-ready with Top Salesforce Interview Questions
(2 Questions)
- Q1. Tell me about yourself
- Q2. Questions on Technicals based on your expertise and background
(2 Questions)
- Q1. Tell me about yourself
- Q2. How do you rate yourself in customer handling?
Technical Support Engineer Jobs at Salesforce
(2 Questions)
- Q1. How dns works and record of dns
- Ans.
DNS (Domain Name System) is a system that translates domain names to IP addresses.
DNS works by translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).
DNS records include A records (for IPv4 addresses), AAAA records (for IPv6 addresses), CNAME records (for aliases), MX records (for mail servers), and more.
DNS queries are sent from client devices to DNS servers, which then resolve ...
- Q2. HTTP methods and http tools
Interview Preparation Tips
Skills evaluated in this interview
Selected
(3 Questions)
- Q1. Questions around Triggers, asynchronous apex,soql query, apex basics
- Q2. A scenario for grand parent child trigger
- Ans.
A grand parent child trigger scenario involves triggering an action in a child record based on changes in a grandparent record.
Create a trigger on the grandparent object to monitor changes
Use a trigger handler class to handle the logic for updating child records
Consider using trigger context variables to pass data between the grandparent and child triggers
- Q3. Write an asnchronous apex to return opportunities groupby AccountId
- Ans.
Asynchronous Apex code to group opportunities by AccountId
Create a Queueable Apex class to handle the asynchronous processing
Query the opportunities and group them by AccountId using a Map
Implement the execute method to process the opportunities and return the grouped data
Skills evaluated in this interview
(1 Question)
- Q1. Write trigger code for given scenario
- Ans.
Trigger code to update a field in a table when a new record is inserted
Create a trigger on the table for INSERT events
Use the NEW keyword to access the newly inserted record
Update the desired field in the table using the NEW values
(1 Question)
- Q1. What is your most challenging situation in your life?
Skills evaluated in this interview
Pratik Nilangekar
(1 Question)
- Q1. Basics Administrative Salesforce
Top trending discussions
Salesforce Interview FAQs
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Salesforce Interviews By Designations
- Salesforce Technical Support Engineer Interview Questions
- Salesforce Mts Software Engineer Interview Questions
- Salesforce Software Developer Interview Questions
- Salesforce Member Technical Staff Interview Questions
- Salesforce Technical Consultant Interview Questions
- Salesforce Associate Technical Support Engineer Interview Questions
- Salesforce Salesforce Developer Interview Questions
- Salesforce Software Engineer Interview Questions
- Show more
Interview Questions for Popular Designations
- Technical Support Executive Interview Questions
- Technical Support Associate Interview Questions
- Senior Technical Support Engineer Interview Questions
- Senior Technical Support Associate Interview Questions
- Technical Support Analyst Interview Questions
- Desktop Support Engineer Interview Questions
- Technical Support Specialist Interview Questions
- IT Technical Support Engineer Interview Questions
- Show more
Salesforce Technical Support Engineer Interview Process
based on 42 interviews
4 Interview rounds
- Resume Shortlist Round
- Technical Round
- HR Round - 1
- HR Round - 2
Technical Support Engineer Interview Questions from Similar Companies
Fast track your campus placements
Salesforce Technical Support Engineer Reviews and Ratings
based on 97 reviews
Rating in categories
Hyderabad / Secunderabad,
Bangalore / Bengaluru
10-15 Yrs
Not Disclosed
|
Technical Support Engineer
881
salaries
|  ₹12 L/yr - ₹25 L/yr |
|
Technical Consultant
324
salaries
| ₹13.8 L/yr - ₹32 L/yr |
|
Member Technical Staff
270
salaries
| ₹18.8 L/yr - ₹60 L/yr |
|
Senior Member of Technical Staff
248
salaries
| ₹30 L/yr - ₹100.4 L/yr |
|
Senior Technical Consultant
229
salaries
| ₹23 L/yr - ₹45 L/yr |
SAP
Zoho
Oracle
Adobe
- Home >
- Interviews >
- Salesforce Interview Questions >
- Salesforce Technical Support Engineer Interview Questions
