Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Q1. Write a lwc for creating a account record based on user input like name, phone etc. Trigger framework, async apex, test coverage, deployment related questions, rest api(named credentials, certificates) ,
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Q1. Why do u want to come in support role when ur a developer, what r ur core values etc.
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Q1. What is TCP Handshake, explain in detail
Ans. 
TCP Handshake is a process of establishing a connection between two devices over a network.
• TCP Handshake involves three-way communication between the client and server

• The client sends a SYN packet to the server to initiate the connection

• The server responds with a SYN-ACK packet to acknowledge the request

• Finally, the client sends an ACK packet to confirm the connection

• This process ensures reliable and error-free communi
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Q2. What is SSL VPN in detailed
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SSL VPN is a secure way to remotely access a private network over the internet using SSL encryption.
• SSL VPN uses SSL/TLS encryption to secure the connection between the remote user and the private network

• It allows remote users to access resources on the private network as if they were physically present on the network

• SSL VPN can be clientless or require a client software to be installed on the remote device

• Examples of ...read more
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Given a scenerio and need to write down trigger for that to kept in mind for the governer limit as well

Q1. Question related to Salesforce Basics
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Q1. Agenda to know if your English is good
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Q1. What is your current work process and why do you want to leave current company
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Q1. Situation questions like if POC doesn’t pick the call what would you do during outage
Ans. 
If POC doesn't pick the call during an outage, I would follow the escalation matrix and try to reach out to the next point of contact.
• Check if there is an alternate POC listed in the escalation matrix

• Attempt to reach out to the alternate POC through phone, email or any other means of communication

• If unable to reach the alternate POC, escalate the issue to the next level of support

• Document all the steps taken and keep t
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Q1. Salary and others discussion
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