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Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top Salesforce Technical Support Engineer Interview Questions and Answers

View all 28 questions

Salesforce Technical Support Engineer Interview Experiences

48 interviews found

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Write a lwc for creating a account record based on user input like name, phone etc. Trigger framework, async apex, test coverage, deployment related questions, rest api(named credentials, certificates) ,
Round 3 - Behavioral 

(1 Question)

  • Q1. Why do u want to come in support role when ur a developer, what r ur core values etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Topics for technical- async apex, lwc/aura, vf, debugging, flows, api, deployment
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is TCP Handshake, explain in detail
  • Ans. 

    TCP Handshake is a process of establishing a connection between two devices over a network.

    • TCP Handshake involves three-way communication between the client and server

    • The client sends a SYN packet to the server to initiate the connection

    • The server responds with a SYN-ACK packet to acknowledge the request

    • Finally, the client sends an ACK packet to confirm the connection

    • This process ensures reliable and error-free communi

  • Answered by AI
  • Q2. What is SSL VPN in detailed
  • Ans. 

    SSL VPN is a secure way to remotely access a private network over the internet using SSL encryption.

    • SSL VPN uses SSL/TLS encryption to secure the connection between the remote user and the private network

    • It allows remote users to access resources on the private network as if they were physically present on the network

    • SSL VPN can be clientless or require a client software to be installed on the remote device

    • Examples of ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be good with either networking or Linux. You should be expertise in atleast one. rest you can manage.

Skills evaluated in this interview

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Given a scenerio and need to write down trigger for that to kept in mind for the governer limit as well

Round 3 - One-on-one 

(1 Question)

  • Q1. Question related to Salesforce Basics

Interview Preparation Tips

Interview preparation tips for other job seekers - Just focusing on the Basics of Salesforce and try to communicate technical questions clearly
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Essay writing 

(1 Question)

  • Q1. Agenda to know if your English is good
Round 3 - Technical 

(1 Question)

  • Q1. What is your current work process and why do you want to leave current company
Round 4 - Technical 

(1 Question)

  • Q1. Situation questions like if POC doesn’t pick the call what would you do during outage
  • Ans. 

    If POC doesn't pick the call during an outage, I would follow the escalation matrix and try to reach out to the next point of contact.

    • Check if there is an alternate POC listed in the escalation matrix

    • Attempt to reach out to the alternate POC through phone, email or any other means of communication

    • If unable to reach the alternate POC, escalate the issue to the next level of support

    • Document all the steps taken and keep t

  • Answered by AI
Round 5 - HR 

(1 Question)

  • Q1. Salary and others discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in every answer and be fluent with your English

Salesforce interview questions for designations

 Associate Technical Support Engineer

 (5)

 Senior Technical Support Engineer

 (1)

 Support Engineer

 (5)

 Technical Engineer

 (1)

 Senior Technical Engineer

 (1)

 Developer Support Engineer

 (2)

 Desktop Support Engineer

 (1)

 Application Support Engineer

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Salesrce development questions on apex, triggers,lwc , aura and integrations
Round 3 - HR 

(1 Question)

  • Q1. How do you handle clients under pressure

Get interview-ready with Top Salesforce Interview Questions

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Basic to medium level apex , lwc questions
Round 3 - Manegeral 

(1 Question)

  • Q1. Expectations about the role

Technical Support Engineer Jobs at Salesforce

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Interviewer told me to write apex code.

Round 3 - One-on-one 

(1 Question)

  • Q1. Are you flexible and adaptive?
  • Ans. 

    Yes, I am flexible and adaptive.

    • I am always willing to learn new things and adapt to changes in technology.

    • I can work in different environments and adjust to different work styles.

    • I am open to feedback and can adjust my approach accordingly.

    • For example, in my previous job, I had to quickly learn a new software program and adapt to a new team dynamic.

    • I am also able to prioritize tasks and adjust my schedule to meet dead

  • Answered by AI
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How you will get contact of account with name starting with abc.
  • Ans. 

    To get contact of account with name starting with abc, use Salesforce's SOQL query language.

    • Use the Salesforce Object Query Language (SOQL) to query the Account object

    • Use the 'LIKE' operator to search for account names starting with 'abc'

    • Example query: SELECT Id, Name, Phone FROM Account WHERE Name LIKE 'abc%'

  • Answered by AI
  • Q2. Write trigger if we update account then update related opportunity
  • Ans. 

    A trigger to update related opportunity when account is updated.

    • Create an after update trigger on Account object

    • Query for related opportunities using SOQL

    • Update the opportunities with the updated account data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They were focused on integration and troubleshooting most
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is mixed dml error
  • Ans. 

    Mixed DML error occurs when DML operations on setup and non-setup objects are mixed in a single transaction.

    • Occurs when DML operations on setup and non-setup objects are mixed

    • Setup objects include User, Profile, PermissionSet, etc.

    • Non-setup objects include custom objects, standard objects, etc.

  • Answered by AI
  • Q2. Just do theory. Not much coding required

Interview Preparation Tips

Interview preparation tips for other job seekers - Watch YouTube interview videos.
Not much coding required.

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Profiles, permission sets,roles,process builder, workflows, automation tools.
Round 3 - One-on-one 

(1 Question)

  • Q1. About how you behave in the project level in every aspect. Some role related things discussion.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on Salesforce admin and have every hands on in the technical discussion.

Salesforce Interview FAQs

How many rounds are there in Salesforce Technical Support Engineer interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Technical, Resume Shortlist and HR.
How to prepare for Salesforce Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, SQL, Data Management and CRM.
What are the top questions asked in Salesforce Technical Support Engineer interview?

Some of the top questions asked at the Salesforce Technical Support Engineer interview -

  1. Admin Questions :- What is Relationships what are types of relationsh...read more
  2. How you will get contact of account with name starting with a...read more
  3. What is MFA multifactor authenticatio...read more
How long is the Salesforce Technical Support Engineer interview process?

The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Salesforce Technical Support Engineer Interview Process

based on 42 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Technical Round
  • HR Round - 1
  • HR Round - 2
View more
Salesforce Technical Support Engineer Salary
based on 935 salaries
₹12 L/yr - ₹25 L/yr
278% more than the average Technical Support Engineer Salary in India
View more details

Salesforce Technical Support Engineer Reviews and Ratings

based on 97 reviews

3.9/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

4.5

Salary

3.5

Job security

3.9

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 97 Reviews and Ratings
Technical Support Engineer

Hyderabad / Secunderabad

5-10 Yrs

Not Disclosed

Manager, Technical Support Engineering

Hyderabad / Secunderabad

5-10 Yrs

Not Disclosed

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