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Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top Salesforce Technical Support Engineer Interview Questions and Answers

View all 28 questions

Salesforce Technical Support Engineer Interview Experiences

48 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Scenario based questions in Salesforce
  • Q2. Triggers, Asynchronous Apex, LWC, Lightning etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare all concepts in Salesforce, Prpare your previous projects

I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basics of java, Current work , SQL related, Scenario based like how to troubleshoot production issues
Round 3 - HR 

(1 Question)

  • Q1. How to handle hot customers How to prioritize P1 ,P2 ticket
  • Ans. 

    Handling hot customers and prioritizing P1, P2 tickets

    • Listen actively and empathize with the customer's frustration

    • Remain calm and professional, avoid taking things personally

    • Offer solutions and follow up promptly

    • Prioritize P1 tickets based on severity and impact on business operations

    • Assign P2 tickets based on urgency and customer impact

    • Communicate clearly with customers about ticket status and resolution timelines

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare for day to day activities
basics SQL and java

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. How will you resolve complex issues
  • Q2. If there is some issues in the realtime how you will solve it think smart and tell
  • Q3. HOW YOU WNAT OTO SEE YOURSELF IN COMING FAYS
Round 3 - HR 

(1 Question)

  • Q1. What is your previous CTC
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Apr 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. General questions related to salesforce.
  • Ans. General questions related to salesforce like Apex,triggers, asynchronous process, Integrations scenario,flows,lwc, lightning aura,order of execution, deployment strategy,governer limits. And brief explanation of your current roles and responsibilities in your company.
  • Answered by DASARADHA RAM
  • Q2. Questions related to troubleshooting skills
  • Ans. This is interesting part.Since the primary job role is to troubleshoot the issues.Interviewer will ask your approach towards certain troubleshooting scenarios.be prepared with a use case and how you resolved it and what are things you'll look into it if you ever come across such situations.
  • Answered by DASARADHA RAM
  • Q3. Test classes related
  • Ans. Questions related to test classes best practices and limitations.
  • Answered by DASARADHA RAM
Round 3 - Communication 

(2 Questions)

  • Q1. Just to check your communication
  • Q2. Interviewer might act like a customer and you need to answer the customer queries.like a telephonic customer care experience.
Round 4 - Behavioral 

(2 Questions)

  • Q1. Questions related to support work and shifts
  • Q2. Manager might ask you why are interested in this role if you're already a developer at your current company.Also they'll check if you're comfortable working in any shift.
Round 5 - HR 

(1 Question)

  • Q1. General HR discussions
  • Ans. This round is the final one and they'll wrap up with CTC talks.
  • Answered by DASARADHA RAM

Interview Preparation Tips

Interview preparation tips for other job seekers - Once you got selected for this role.in my experience it would be really challenging for a certain period like 6 months.then you'll get used to the process and case handling.

Salesforce interview questions for designations

 Associate Technical Support Engineer

 (5)

 Senior Technical Support Engineer

 (1)

 Support Engineer

 (5)

 Technical Engineer

 (1)

 Senior Technical Engineer

 (1)

 Developer Support Engineer

 (2)

 Application Support Engineer

 (1)

 Desktop Support Engineer

 (1)

Round 1 - One-on-one 

(1 Question)

  • Q1. Related salesforce technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Good, and it went very well with 2 rounds

Get interview-ready with Top Salesforce Interview Questions

I applied via Referral and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Lwc triggers batch apex
Round 2 - Case Study 

Why u want to join the company

Round 3 - HR 

(1 Question)

  • Q1. What is your expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Never interview in salesforce worst experience

Technical Support Engineer Jobs at Salesforce

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Interviewed on dev related queries and asked about soql queries
Round 2 - HR 

(1 Question)

  • Q1. Managerial round

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare on good dev knowledge

I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Everything was aked related to Salesforce Admin and Developer.
Round 2 - Technical 

(1 Question)

  • Q1. Given a scenario of handling real time issue.
  • Ans. 

    Real-time issue handling scenario

    • Identify the issue and its severity

    • Gather relevant information and data

    • Communicate with stakeholders and team members

    • Troubleshoot and diagnose the issue

    • Implement a solution and test it

    • Document the issue and solution for future reference

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If Salesforce Developer, prepare the basic knowledge of Admin and all things related to development. Try to focus on common error we get during coding and how we debug them.

Salesforce Interview FAQs

How many rounds are there in Salesforce Technical Support Engineer interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Technical, Resume Shortlist and HR.
How to prepare for Salesforce Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, SQL, Data Management and CRM.
What are the top questions asked in Salesforce Technical Support Engineer interview?

Some of the top questions asked at the Salesforce Technical Support Engineer interview -

  1. Admin Questions :- What is Relationships what are types of relationsh...read more
  2. How you will get contact of account with name starting with a...read more
  3. What is MFA multifactor authenticatio...read more
How long is the Salesforce Technical Support Engineer interview process?

The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Salesforce Technical Support Engineer Interview Process

based on 42 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Technical Round
  • HR Round - 1
  • HR Round - 2
View more
Salesforce Technical Support Engineer Salary
based on 935 salaries
₹12 L/yr - ₹25 L/yr
278% more than the average Technical Support Engineer Salary in India
View more details

Salesforce Technical Support Engineer Reviews and Ratings

based on 97 reviews

3.9/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

4.5

Salary

3.5

Job security

3.9

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 97 Reviews and Ratings
Technical Support Engineer

Hyderabad / Secunderabad

5-10 Yrs

Not Disclosed

Manager, Technical Support Engineering

Hyderabad / Secunderabad

5-10 Yrs

Not Disclosed

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