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Salesforce Technical Support Engineer Interview Questions, Process, and Tips
Top Salesforce Technical Support Engineer Interview Questions and Answers
- Q1. Admin Questions :- What is Relationships what are types of relationships
- Q2. How you will get contact of account with name starting with abc.
- Q3. What is MFA multifactor authentication ?
Salesforce Technical Support Engineer Interview Experiences
48 interviews found
Anonymous
I applied via Company Website and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Scenario based questions in Salesforce
- Q2. Triggers, Asynchronous Apex, LWC, Lightning etc
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Basics of java, Current work , SQL related, Scenario based like how to troubleshoot production issues
(1 Question)
- Q1. How to handle hot customers How to prioritize P1 ,P2 ticket
- Ans.
Handling hot customers and prioritizing P1, P2 tickets
Listen actively and empathize with the customer's frustration
Remain calm and professional, avoid taking things personally
Offer solutions and follow up promptly
Prioritize P1 tickets based on severity and impact on business operations
Assign P2 tickets based on urgency and customer impact
Communicate clearly with customers about ticket status and resolution timelines
Interview Preparation Tips
basics SQL and java
irfan abdul
Selected
I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.
(3 Questions)
- Q1. How will you resolve complex issues
- Q2. If there is some issues in the realtime how you will solve it think smart and tell
- Q3. HOW YOU WNAT OTO SEE YOURSELF IN COMING FAYS
(1 Question)
- Q1. What is your previous CTC
Selected
I was interviewed before Apr 2022.
(3 Questions)
- Q1. General questions related to salesforce.
- Ans. General questions related to salesforce like Apex,triggers, asynchronous process, Integrations scenario,flows,lwc, lightning aura,order of execution, deployment strategy,governer limits. And brief explanation of your current roles and responsibilities in your company.
- Q2. Questions related to troubleshooting skills
- Ans. This is interesting part.Since the primary job role is to troubleshoot the issues.Interviewer will ask your approach towards certain troubleshooting scenarios.be prepared with a use case and how you resolved it and what are things you'll look into it if you ever come across such situations.
- Q3. Test classes related
- Ans. Questions related to test classes best practices and limitations.
(2 Questions)
- Q1. Just to check your communication
- Q2. Interviewer might act like a customer and you need to answer the customer queries.like a telephonic customer care experience.
(2 Questions)
- Q1. Questions related to support work and shifts
- Q2. Manager might ask you why are interested in this role if you're already a developer at your current company.Also they'll check if you're comfortable working in any shift.
(1 Question)
- Q1. General HR discussions
- Ans. This round is the final one and they'll wrap up with CTC talks.
Interview Preparation Tips
Salesforce interview questions for designations
(1 Question)
- Q1. Related salesforce technology
Interview Preparation Tips
Get interview-ready with Top Salesforce Interview Questions
I applied via Referral and was interviewed in Mar 2022. There were 3 interview rounds.
(1 Question)
- Q1. Lwc triggers batch apex
Why u want to join the company
(1 Question)
- Q1. What is your expected salary
Interview Preparation Tips
Technical Support Engineer Jobs at Salesforce
Selected
I applied via LinkedIn and was interviewed before Oct 2022. There were 2 interview rounds.
(1 Question)
- Q1. Interviewed on dev related queries and asked about soql queries
(1 Question)
- Q1. Managerial round
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
(1 Question)
- Q1. Everything was aked related to Salesforce Admin and Developer.
(1 Question)
- Q1. Given a scenario of handling real time issue.
- Ans.
Real-time issue handling scenario
Identify the issue and its severity
Gather relevant information and data
Communicate with stakeholders and team members
Troubleshoot and diagnose the issue
Implement a solution and test it
Document the issue and solution for future reference
Interview Preparation Tips
Top trending discussions
Salesforce Interview FAQs
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Salesforce Technical Support Engineer Interview Process
based on 42 interviews
4 Interview rounds
- Resume Shortlist Round
- Technical Round
- HR Round - 1
- HR Round - 2
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Salesforce Technical Support Engineer Reviews and Ratings
based on 98 reviews
Rating in categories
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Technical Support Engineer
948
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Technical Consultant
334
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Member Technical Staff
277
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Member of Technical Staff
250
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Technical Consultant
232
salaries
| ₹0 L/yr - ₹0 L/yr |
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