Filter interviews by
I applied via Company Website and was interviewed before Feb 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.
Handling hot customers and prioritizing P1, P2 tickets
Listen actively and empathize with the customer's frustration
Remain calm and professional, avoid taking things personally
Offer solutions and follow up promptly
Prioritize P1 tickets based on severity and impact on business operations
Assign P2 tickets based on urgency and customer impact
Communicate clearly with customers about ticket status and resolution timelines
I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.
I was interviewed before Apr 2022.
Salesforce interview questions for designations
Get interview-ready with Top Salesforce Interview Questions
I applied via Referral and was interviewed in Mar 2022. There were 3 interview rounds.
Why u want to join the company
I applied via LinkedIn and was interviewed before Oct 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
Real-time issue handling scenario
Identify the issue and its severity
Gather relevant information and data
Communicate with stakeholders and team members
Troubleshoot and diagnose the issue
Implement a solution and test it
Document the issue and solution for future reference
Top trending discussions
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 42 interviews
4 Interview rounds
based on 97 reviews
Rating in categories
Technical Support Engineer
935
salaries
| ₹0 L/yr - ₹0 L/yr |
Technical Consultant
327
salaries
| ₹0 L/yr - ₹0 L/yr |
Member Technical Staff
270
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Member of Technical Staff
249
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Technical Consultant
229
salaries
| ₹0 L/yr - ₹0 L/yr |
SAP
Zoho
Oracle
Adobe