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Salesforce Technical Support Engineer Interview Questions, Process, and Tips
Updated
28 Feb 2025
Top Salesforce Technical Support Engineer Interview Questions and Answers
- Q1. Admin Questions :- What is Relationships what are types of relationships
- Q2. How you will get contact of account with name starting with abc.
- Q3. What is MFA multifactor authentication ?
Salesforce Technical Support Engineer Interview Experiences
48 interviews found
Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected
I applied via Company Website and was interviewed before Feb 2022. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical
(2 Questions)
- Q1. Scenario based questions in Salesforce
- Q2. Triggers, Asynchronous Apex, LWC, Lightning etc
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare all concepts in Salesforce, Prpare your previous projects
I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one
(1 Question)
- Q1. Basics of java, Current work , SQL related, Scenario based like how to troubleshoot production issues
Add your answer
Round 3 - HR
(1 Question)
- Q1. How to handle hot customers How to prioritize P1 ,P2 ticket
- Ans.
Handling hot customers and prioritizing P1, P2 tickets
Listen actively and empathize with the customer's frustration
Remain calm and professional, avoid taking things personally
Offer solutions and follow up promptly
Prioritize P1 tickets based on severity and impact on business operations
Assign P2 tickets based on urgency and customer impact
Communicate clearly with customers about ticket status and resolution timelines
Answered by
AI
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepare for day to day activities
basics SQL and java
basics SQL and java
asked in
Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in
Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in
Salesforce
Q3. How you will get contact of account with name starting with abc.
asked in
Microsoft Corporation
Q4. What are the steps which you will follow if a customer calls and ... read more
irfan abdul
Interview experience
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Oct 2022. There were 3 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical
(3 Questions)
- Q1. How will you resolve complex issues
- Q2. If there is some issues in the realtime how you will solve it think smart and tell
- Q3. HOW YOU WNAT OTO SEE YOURSELF IN COMING FAYS
Add your answer
Add your answer
Add your answer
Round 3 - HR
(1 Question)
- Q1. What is your previous CTC
Add your answer
Interview experience
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I was interviewed before Apr 2022.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical
(3 Questions)
- Q1. General questions related to salesforce.
- Ans. General questions related to salesforce like Apex,triggers, asynchronous process, Integrations scenario,flows,lwc, lightning aura,order of execution, deployment strategy,governer limits. And brief explanation of your current roles and responsibilities in your company.
- Q2. Questions related to troubleshooting skills
- Ans. This is interesting part.Since the primary job role is to troubleshoot the issues.Interviewer will ask your approach towards certain troubleshooting scenarios.be prepared with a use case and how you resolved it and what are things you'll look into it if you ever come across such situations.
- Q3. Test classes related
- Ans. Questions related to test classes best practices and limitations.
Answered by
DASARADHA RAM
Add your answer
Answered by
DASARADHA RAM
Add your answer
Answered by
DASARADHA RAM
Add your answer
Round 3 - Communication
(2 Questions)
- Q1. Just to check your communication
- Q2. Interviewer might act like a customer and you need to answer the customer queries.like a telephonic customer care experience.
Add your answer
Add your answer
Round 4 - Behavioral
(2 Questions)
- Q1. Questions related to support work and shifts
- Q2. Manager might ask you why are interested in this role if you're already a developer at your current company.Also they'll check if you're comfortable working in any shift.
Add your answer
Add your answer
Round 5 - HR
(1 Question)
- Q1. General HR discussions
- Ans. This round is the final one and they'll wrap up with CTC talks.
Answered by
DASARADHA RAM
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Once you got selected for this role.in my experience it would be really challenging for a certain period like 6 months.then you'll get used to the process and case handling.
Salesforce interview questions for designations
Round 1 - One-on-one
(1 Question)
- Q1. Related salesforce technology
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good, and it went very well with 2 rounds
Get interview-ready with Top Salesforce Interview Questions
I applied via Referral and was interviewed in Mar 2022. There were 3 interview rounds.
Round 1 - Technical
(1 Question)
- Q1. Lwc triggers batch apex
Add your answer
Round 2 - Case Study
Why u want to join the company
Round 3 - HR
(1 Question)
- Q1. What is your expected salary
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Never interview in salesforce worst experience
Technical Support Engineer Jobs at Salesforce
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Oct 2022. There were 2 interview rounds.
Round 1 - Technical
(1 Question)
- Q1. Interviewed on dev related queries and asked about soql queries
Add your answer
Round 2 - HR
(1 Question)
- Q1. Managerial round
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare on good dev knowledge
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
Round 1 - Technical
(1 Question)
- Q1. Everything was aked related to Salesforce Admin and Developer.
Add your answer
Round 2 - Technical
(1 Question)
- Q1. Given a scenario of handling real time issue.
- Ans.
Real-time issue handling scenario
Identify the issue and its severity
Gather relevant information and data
Communicate with stakeholders and team members
Troubleshoot and diagnose the issue
Implement a solution and test it
Document the issue and solution for future reference
Answered by
AI
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If Salesforce Developer, prepare the basic knowledge of Admin and all things related to development. Try to focus on common error we get during coding and how we debug them.
Top trending discussions
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Salary Discussions, Hike & Promotions
1w
an architect
Help me choose New Regime or Old Regime for my salary revision
Hi I am working as a full stack Architect (14 yeo) and Following is my CTC.
Please help me calculate in hand salary and choose New or OLD regime. I have been doing Old regime till last year with a salary of 48 CTC. Now post revision it increased to 56L CTC effective March 1st.
My PF alone will cover 80C
Also have additional 50000 contribution in NPS
My HRA is around 25K per month (300000)
Health insurance for family 28000
Mom's medical expense 30000 (No personal (Have medical complications) or corporate insurance unfortunately)
I have a home loan however its under construction, so not eligible yet for tax benefits
Got a question about Salesforce?
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Salesforce Interview FAQs
How many rounds are there in Salesforce Technical Support Engineer interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Technical, Resume Shortlist and HR.
How to prepare for Salesforce Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, SQL, Data Management and CRM.
What are the top questions asked in Salesforce Technical Support Engineer interview?
How long is the Salesforce Technical Support Engineer interview process?
The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Salesforce Technical Support Engineer Interview Process
based on 42 interviews
4 Interview rounds
- Resume Shortlist Round
- Technical Round
- HR Round - 1
- HR Round - 2
View more
Technical Support Engineer Interview Questions from Similar Companies
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Salesforce Technical Support Engineer Reviews and Ratings
based on 97 reviews
Rating in categories
|
Technical Support Engineer
935
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Technical Consultant
327
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Member Technical Staff
270
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Member of Technical Staff
249
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Technical Consultant
229
salaries
| ₹0 L/yr - ₹0 L/yr |
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