IT Technical Support Engineer

20+ IT Technical Support Engineer Interview Questions and Answers

Updated 6 Mar 2025
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Q1. What’s the most effective way to gather user and system requirements?

Ans.

The most effective way to gather user and system requirements is through thorough communication and collaboration.

  • Schedule meetings with stakeholders to discuss needs and expectations

  • Use surveys and questionnaires to gather feedback from users

  • Analyze existing systems and processes to identify gaps and improvements

  • Create prototypes or mockups to visualize requirements

  • Document all requirements clearly and concisely

Q2. What is firewall What is DHCP with working Cloud computing Networking Hardware configuration Os installation Management of all IT asset

Ans.

Firewall is a security system that monitors and controls incoming and outgoing network traffic.

  • Firewall can be hardware or software-based

  • It can be configured to block or allow traffic based on predefined rules

  • Firewalls can also be used to create virtual private networks (VPNs)

  • DHCP is a protocol used to automatically assign IP addresses to devices on a network

  • Cloud computing refers to the delivery of computing services over the internet

  • Networking involves the design, implement...read more

Q3. What is sql joins and normalization

Ans.

SQL joins are used to combine rows from two or more tables based on a related column, while normalization is the process of organizing data in a database to reduce redundancy and improve data integrity.

  • SQL joins are used to retrieve data from multiple tables based on a related column

  • Normalization is the process of organizing data in a database to reduce redundancy and improve data integrity

  • Types of SQL joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN

  • Normalizatio...read more

Q4. How do you troubleshoot a monitor that is not working?

Ans.

To troubleshoot a monitor that is not working, check the power connection, cables, and settings. Test with another device and update drivers if needed.

  • Check if the monitor is properly connected to the power source and turned on

  • Inspect the cables for any damage or loose connections

  • Ensure the correct input source is selected on the monitor

  • Try connecting the monitor to another device to determine if the issue is with the monitor or the computer

  • Update or reinstall the graphics dr...read more

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Q5. What is server ,what is hardware,and networking

Ans.

A server is a computer system that provides services to other computers or devices on a network. Hardware refers to the physical components of a computer system. Networking is the process of connecting multiple devices together to share resources.

  • A server is designed to provide specific services to other devices on a network, such as file sharing, email, or web hosting.

  • Hardware includes components such as the CPU, RAM, hard drive, and motherboard.

  • Networking involves connectin...read more

Q6. Four oops pillars and its code also.

Ans.

The four pillars of object-oriented programming are encapsulation, inheritance, polymorphism, and abstraction.

  • Encapsulation: Bundling data and methods that operate on the data into a single unit (class). Example: private variables in a class.

  • Inheritance: Creating new classes based on existing classes, inheriting their attributes and methods. Example: a 'Dog' class inheriting from an 'Animal' class.

  • Polymorphism: The ability for objects of different classes to respond to the sa...read more

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Q7. How to join domain ?

Ans.

To join a domain, go to System Properties, click on Change settings, select the Computer Name tab, and click on the Change button.

  • Open System Properties

  • Click on Change settings

  • Select the Computer Name tab

  • Click on the Change button

  • Enter the domain name and credentials

  • Restart the computer

Q8. what are difference between cat 6 and cat6e

Ans.

Cat6e has improved performance and crosstalk compared to Cat6.

  • Cat6e has stricter specifications for crosstalk and system noise compared to Cat6.

  • Cat6e can support higher bandwidth frequencies up to 250 MHz, while Cat6 supports up to 250 MHz.

  • Cat6e cables are typically more expensive than Cat6 cables due to the improved performance.

  • Cat6e is backward compatible with Cat6 and Cat5e equipment.

Q9. What is DHCP and DNS?

Ans.

DHCP assigns IP addresses to devices on a network. DNS translates domain names into IP addresses.

  • DHCP stands for Dynamic Host Configuration Protocol

  • It automatically assigns IP addresses to devices on a network

  • DNS stands for Domain Name System

  • It translates domain names into IP addresses

  • DNS is used to locate websites and other resources on the internet

Q10. What is DHCP than use for device

Ans.

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

  • DHCP stands for Dynamic Host Configuration Protocol

  • It allows devices to obtain IP addresses and other network configuration information automatically

  • DHCP servers assign IP addresses to devices within a network

  • Helps in reducing the manual configuration of IP addresses on each device

  • Commonly used in home networks, corporate networks, and internet service providers

Q11. What is latest windows than version

Ans.

The latest version of Windows is Windows 11.

  • Windows 11 is the latest version of the Windows operating system.

  • It was officially released on October 5, 2021.

  • Windows 11 introduces a new design, improved performance, and new features like Snap Layouts and Snap Groups.

Q12. What is active directory?

Ans.

Active Directory is a directory service developed by Microsoft for Windows domain networks.

  • It stores information about network resources such as computers, users, and groups.

  • It provides authentication and authorization services for Windows-based computers.

  • It allows administrators to manage network resources from a central location.

  • It uses a hierarchical structure of domains, trees, and forests to organize network resources.

  • It supports group policies that can be used to enforc...read more

Frequently asked in, ,

Q13. What is web hosting

Ans.

Web hosting is a service that allows individuals and organizations to make their website accessible via the World Wide Web.

  • Web hosting providers store website files on servers

  • Websites are hosted on servers connected to the internet

  • Different types of web hosting include shared, VPS, dedicated, and cloud hosting

Q14. How many ticket tool you knows

Ans.

I am proficient in using multiple ticketing tools such as ServiceNow, JIRA, and Zendesk.

  • ServiceNow

  • JIRA

  • Zendesk

Q15. what is Lan and speed of sfp

Ans.

LAN stands for Local Area Network, while SFP refers to Small Form-factor Pluggable. The speed of SFP can vary depending on the type.

  • LAN is a network that connects computers and devices in a limited area, such as a home, office, or campus.

  • SFP is a compact, hot-pluggable transceiver used for both telecommunication and data communications applications.

  • The speed of SFP modules can range from 100 Mbps to 100 Gbps, depending on the type and technology used.

  • For example, a common SFP...read more

Q16. Diffence between windows 10 windows 11

Ans.

Windows 11 is the newer version of Windows operating system compared to Windows 10.

  • Windows 11 has a redesigned Start menu and taskbar.

  • Windows 11 offers better support for virtual desktops.

  • Windows 11 has improved gaming features like DirectStorage and Auto HDR.

  • Windows 11 requires TPM 2.0 for installation, which is not mandatory for Windows 10.

  • Windows 11 has a new Snap Layouts feature for better multitasking.

Q17. Unable to send/receive emails in outlook

Ans.

Check internet connection, email server settings, and email account credentials.

  • Check internet connection to ensure connectivity

  • Verify email server settings in Outlook

  • Confirm email account credentials are correct

  • Check for any email server issues or outages

  • Restart Outlook and computer

Q18. Education qualification currently

Ans.

Bachelor's degree in Computer Science

  • Bachelor's degree in Computer Science

  • Relevant certifications like CompTIA A+ or Microsoft Certified IT Professional

  • Continuing education courses in IT

Q19. Explain how dns works

Ans.

DNS translates domain names to IP addresses to locate resources on the internet.

  • DNS stands for Domain Name System

  • When a user enters a domain name in a web browser, the DNS server translates it to an IP address

  • DNS uses a hierarchical system with multiple levels of servers to efficiently resolve domain names

  • Examples of DNS servers include Google DNS (8.8.8.8) and OpenDNS (208.67.222.222)

Q20. How to share printer

Ans.

To share a printer, you can set up printer sharing on a network or connect the printer to a print server.

  • Enable printer sharing on the computer the printer is connected to

  • Connect the printer to a network and enable printer sharing

  • Use a print server to share the printer on the network

Q21. What is zscaler.

Ans.

Zscaler is a cloud-based information security platform that provides secure internet access and private application access.

  • Zscaler operates on a zero-trust security model, ensuring users have access only to the resources they need.

  • It offers secure web gateway services to protect users from online threats like malware and phishing.

  • Zscaler's architecture is designed to scale globally, providing fast and reliable access to applications regardless of user location.

  • It supports sec...read more

Q22. Explain types of Firmwall

Ans.

Firewalls can be categorized into three types: packet filtering, stateful inspection, and proxy server.

  • Packet filtering firewalls examine packets and block or allow them based on predefined rules.

  • Stateful inspection firewalls keep track of the state of active connections and make decisions based on the context.

  • Proxy server firewalls act as an intermediary between clients and servers, filtering and forwarding traffic.

  • Examples: Cisco ASA (stateful inspection), pfSense (packet f...read more

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