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Salesforce Technical Support Engineer Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top Salesforce Technical Support Engineer Interview Questions and Answers

View all 28 questions

Salesforce Technical Support Engineer Interview Experiences

48 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Apex triggers,SOQL queries,Admin scenarios , LWC ,Integration

Interview Preparation Tips

Topics to prepare for Salesforce Technical Support Engineer interview:
  • Apex triggers
  • LWC
  • Administration
  • Integration
Interview preparation tips for other job seekers - Integration
Apex Triggers
Lwc
Admin concepts scenario based questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 6 interview rounds.

Round 1 - Aptitude Test 

Basic to medium level aptitude

Round 2 - Coding Test 

Basic to medium level of coding in any of your favourite programming language

Round 3 - Coding Test 

Medium level of coding

Round 4 - Technical 

(1 Question)

  • Q1. About your projects
Round 5 - HR 

(1 Question)

  • Q1. About yourself your college
Round 6 - Behavioral 

(1 Question)

  • Q1. Job role description

Interview Preparation Tips

Interview preparation tips for other job seekers - It's quite easy

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Reverse a string and check if it's a palindrome program
  • Ans. 

    The program reverses a given string and checks if it is a palindrome.

    • Use a loop to iterate through the characters of the string and build a reversed string.

    • Compare the reversed string with the original string to check if they are the same.

    • If they are the same, the string is a palindrome.

  • Answered by AI
Round 2 - Behavioral 

(1 Question)

  • Q1. About how u react in some pressing situations
Round 3 - HR 

(1 Question)

  • Q1. About company and the process of hiring

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a Great experience with Salesforce. I was glad to get such an opportunity. The interview level was strong.... They were very confident about the questions and checked whether I was confident with my answers or not . Also checked how prepared I am for the interview
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. How will you handle cases with customers of bad temeament?
  • Ans. 

    I will remain calm, empathetic, and professional while actively listening to the customer's concerns and finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Show empathy towards the customer's frustrations

    • Maintain a professional demeanor throughout the interaction

    • Focus on finding a solution to the customer's issue

    • Avoid taking the customer's behavior personally

  • Answered by AI

Salesforce interview questions for designations

 Associate Technical Support Engineer

 (5)

 Senior Technical Support Engineer

 (1)

 Support Engineer

 (5)

 Technical Engineer

 (1)

 Senior Technical Engineer

 (1)

 Developer Support Engineer

 (2)

 Application Support Engineer

 (1)

 Production Support Engineer

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How do you manage difficult tasks?
  • Ans. 

    I break down the task into smaller steps, prioritize them, seek help if needed, and stay organized.

    • Break down the task into smaller, manageable steps

    • Prioritize the steps based on urgency and importance

    • Seek help or guidance from colleagues or supervisors if necessary

    • Stay organized by keeping track of progress and deadlines

  • Answered by AI

Get interview-ready with Top Salesforce Interview Questions

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Write a trigger on account when we create a account billing location should be copy into shipping locations.

Technical Support Engineer Jobs at Salesforce

View all
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Salesforce Security model
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

There was an Hackerrank Test in first round

Round 2 - Technical 

(1 Question)

  • Q1. This round was a detailed technical Interview round which went on for an hour.
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic to advanced questions on Salesforce CRM
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Trigger execution sequence
  • Q2. Validation rules Before Insert Validation rules After Insert
  • Ans. 

    Validation rules are used to enforce data integrity in a database before and after insertion.

    • Validation rules before insert are used to check data integrity before adding a new record to the database.

    • Validation rules after insert are used to verify data integrity after a new record has been added.

    • Examples: Before insert - checking if a required field is filled, after insert - verifying if the data meets certain criteri

  • Answered by AI
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Salesforce Interview FAQs

How many rounds are there in Salesforce Technical Support Engineer interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Technical, Resume Shortlist and HR.
How to prepare for Salesforce Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Technical Support, Salesforce, SQL, Data Management and CRM.
What are the top questions asked in Salesforce Technical Support Engineer interview?

Some of the top questions asked at the Salesforce Technical Support Engineer interview -

  1. Admin Questions :- What is Relationships what are types of relationsh...read more
  2. How you will get contact of account with name starting with a...read more
  3. What is MFA multifactor authenticatio...read more
How long is the Salesforce Technical Support Engineer interview process?

The duration of Salesforce Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Salesforce Technical Support Engineer Interview Process

based on 42 interviews

4 Interview rounds

  • Resume Shortlist Round
  • Technical Round
  • HR Round - 1
  • HR Round - 2
View more
Salesforce Technical Support Engineer Salary
based on 948 salaries
₹12 L/yr - ₹25 L/yr
278% more than the average Technical Support Engineer Salary in India
View more details

Salesforce Technical Support Engineer Reviews and Ratings

based on 98 reviews

3.9/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

4.5

Salary

3.5

Job security

3.9

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 98 Reviews and Ratings
Technical Support Engineer

Hyderabad / Secunderabad

5-10 Yrs

Not Disclosed

Manager, Technical Support Engineering

Hyderabad / Secunderabad

5-10 Yrs

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