Salesforce Support Engineer Interview Questions, Process, and Tips

SOQL query to retrieve Accounts and their related Contacts.

• Use the relationship field 'Contacts' on the Account object to retrieve related contacts.

• Use the SELECT statement to specify the fields to retrieve.

• Use the WHERE clause to filter the results based on specific criteria.

• Example: SELECT Id, Name, (SELECT Id, Name FROM Contacts) FROM Account WHERE Industry = 'Technology'

Best practices for writing Apex triggers

• Use trigger handler pattern to separate logic from trigger

• Avoid SOQL queries and DML statements inside loops

• Bulkify triggers to handle multiple records efficiently

• Use trigger context variables to access old and new record data

• Write test classes to achieve code coverage

Communities are groups of people with shared interests or goals who come together to support each other and achieve their objectives.

• Communities can be based on various factors such as location, profession, hobbies, religion, etc.

• They provide a platform for individuals to connect, share knowledge and experiences, and collaborate on projects.

• Online communities have become increasingly popular with the rise of social med...read more

I am excited to join Salesforce for its innovative culture and growth opportunities, leaving my current role for new challenges.

• Salesforce is a leader in cloud technology, and I want to be part of a company that is shaping the future of customer relationship management.

• I admire Salesforce's commitment to innovation and continuous learning, which aligns with my personal and professional growth goals.

• The collaborative an...read more

I am flexible and willing to come to the office or work weekends as needed to support the team's goals and customer needs.

• I understand that support roles often require flexibility, especially during critical incidents.

• For example, if a major outage occurs, I would prioritize resolving the issue, even if it means working late or on weekends.

• I believe that being present in the office can enhance collaboration with the te...read more

OAuth 2.0 is the best authorization type for integrating Salesforce with Postman, ensuring secure access to APIs.

• OAuth 2.0 provides a secure way to authorize access without sharing credentials.

• You can use the 'Client Credentials' flow for server-to-server integrations.

• For user-specific access, the 'Authorization Code' flow is recommended.

• Example: Use Postman's OAuth 2.0 feature to obtain an access token from Salesforce...read more

Handling escalations and approach to issue resolution in support as a developer

• I understand the importance of timely resolution of issues and the impact it has on customer satisfaction

• My approach is to first gather all necessary information and analyze the root cause of the issue

• I then prioritize the issue based on its severity and impact on the customer

• I communicate effectively with the customer and keep them updated ...read more