Salesforce Support Engineer Interview Questions, Process, and Tips

SOQL query to retrieve Accounts and their related Contacts.

• Use the relationship field 'Contacts' on the Account object to retrieve related contacts.

• Use the SELECT statement to specify the fields to retrieve.

• Use the WHERE clause to filter the results based on specific criteria.

• Example: SELECT Id, Name, (SELECT Id, Name FROM Contacts) FROM Account WHERE Industry = 'Technology'

Best practices for writing Apex triggers

• Use trigger handler pattern to separate logic from trigger

• Avoid SOQL queries and DML statements inside loops

• Bulkify triggers to handle multiple records efficiently

• Use trigger context variables to access old and new record data

• Write test classes to achieve code coverage

Communities are groups of people with shared interests or goals who come together to support each other and achieve their objectives.

• Communities can be based on various factors such as location, profession, hobbies, religion, etc.

• They provide a platform for individuals to connect, share knowledge and experiences, and collaborate on projects.

• Online communities have become increasingly popular with the rise of social med...read more

Handling escalations and approach to issue resolution in support as a developer

• I understand the importance of timely resolution of issues and the impact it has on customer satisfaction

• My approach is to first gather all necessary information and analyze the root cause of the issue

• I then prioritize the issue based on its severity and impact on the customer

• I communicate effectively with the customer and keep them updated ...read more