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Salesforce Support Engineer Interview Questions, Process, and Tips

Updated 1 Feb 2023

Top Salesforce Support Engineer Interview Questions and Answers

  • Q1. How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development
  • Q2. Write a SOQL query Accounts and it's related contact.
  • Q3. Apex trigger with best practices

Salesforce Support Engineer Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. Apex class, integration, authentication, asynchronous, synchronous, VF page,
  • Q2. Write a SOQL query Accounts and it's related contact.
  • Ans. 

    SOQL query to retrieve Accounts and their related Contacts.

    • Use the relationship field 'Contacts' on the Account object to retrieve related contacts.

    • Use the SELECT statement to specify the fields to retrieve.

    • Use the WHERE clause to filter the results based on specific criteria.

    • Example: SELECT Id, Name, (SELECT Id, Name FROM Contacts) FROM Account WHERE Industry = 'Technology'

  • Answered by AI
  • Q3. Apex trigger with best practices
  • Ans. 

    Best practices for writing Apex triggers

    • Use trigger handler pattern to separate logic from trigger

    • Avoid SOQL queries and DML statements inside loops

    • Bulkify triggers to handle multiple records efficiently

    • Use trigger context variables to access old and new record data

    • Write test classes to achieve code coverage

  • Answered by AI
  • Q4. Lightning LWC in deep, Flow Record triggered, scheduled trigger, time based trigger,
  • Q5. All topic with example and explanation
  • Q6. Communities in depth
  • Ans. 

    Communities are groups of people with shared interests or goals who come together to support each other and achieve their objectives.

    • Communities can be based on various factors such as location, profession, hobbies, religion, etc.

    • They provide a platform for individuals to connect, share knowledge and experiences, and collaborate on projects.

    • Online communities have become increasingly popular with the rise of social med...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Deeply knowledge required for all these topics, troubleshooting skills they will check.

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. In java, oops concepts with real time examples, collections and concepts, inheritance in real time with polymorphism examples.
  • Q2. Java programs like, factorial of number, prime number, with different executions in online compilers
  • Q3. In Sql: all joins, constraints, qstns on tables joining and retrieving data from tables.
  • Q4. Basic Sql qstns with detailed explanation
  • Q5. Qstns on os and application mainantance
  • Q6. Production Support related questions
  • Q7. In managerial, it's general talk where our manager takes the same.. For my case he is cool and good interactive session..

Interview Preparation Tips

Interview preparation tips for other job seekers - If you clear technical round you have offer in your hand

Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. How to handle escalations/ your approach to solve any issues/ why ... read more
asked in HCLTech
Q2. How you can manage if someone say you to work for 24 hours in a d ... read more
asked in HCLTech
Q3. How many cycles microprocessor run in MOV A,B?
asked in Salesforce
Q4. Write a SOQL query Accounts and it's related contact.
Q5. What is proxy & basic networking commands & networking de ... read more

I applied via LinkedIn and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Record triggered flow, SOQL queries, managed/unmanaged package
Round 3 - Behavioral 

(1 Question)

  • Q1. How to handle escalations/ your approach to solve any issues/ why do you want to join support when already you are working on development
  • Ans. 

    Handling escalations and approach to issue resolution in support as a developer

    • I understand the importance of timely resolution of issues and the impact it has on customer satisfaction

    • My approach is to first gather all necessary information and analyze the root cause of the issue

    • I then prioritize the issue based on its severity and impact on the customer

    • I communicate effectively with the customer and keep them updated ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and confidence, listen to questions carefully then answer don't bluff, if you don't know the answer just inform the interviewer.

Interview Questionnaire 

1 Question

  • Q1. Basic questions on java, oops, Sql, joins, tools and technology which you have mentioned in your resume and simple coding question to check your syntax

Interview Preparation Tips

Interview preparation tips for other job seekers - Your basic concepts should be clear

Salesforce interview questions for designations

 Technical Support Engineer

 (48)

 Associate Technical Support Engineer

 (5)

 Developer Support Engineer

 (2)

 Desktop Support Engineer

 (1)

 Production Support Engineer

 (1)

 Engineer- Customer Support

 (1)

 Application Support Engineer

 (1)

 Senior Technical Support Engineer

 (1)

I applied via Recruitment Consultant and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Batch methods, Query locator, asynchronous method, connected app, types of API, write few logic in Apex, Triggers, context variables, Deployment process, how to handle any critical Production defect, day t...

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

My resume

Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What are your strengths and weaknesses?
  • Q3. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I like the it companies and technologies

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

2 coding questions which are of easy level

Round 2 - Technical 

(1 Question)

  • Q1. This round is full of fundasmental questions in dbms,c,oopsetc

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare more on basic fundamentals and practice programming .

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. .net questions - routing in asp.net MVC ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing . Prepare well for interview on .Net technology stack

I applied via Campus Placement and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Good

Round 2 - Technical 

(1 Question)

  • Q1. Basic question from C++.Some questions from Data structure and computer architecture.

Interview Preparation Tips

Topics to prepare for TCS Software Engineer interview:
  • C++
Interview preparation tips for other job seekers - Prepare well. Aptitude is not very easy so you have to prepare well.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I had sent my resume to the hiring group, Selection through telephonic interviews. I was interviewed by three different research groups  (once by each).
Tips: Factors in decreasing order of importance: CGPA each stage. Ability to explain your projects precisely. Ability to solve ''standard" logarithmic problems.  The way you think and put down your Answer is the most important. The final answer .s not so I important, and they prod you when you think out aloud anyway.

Round: Technical Interview
Experience: Almost- by default they ask about your previous projects/internships if they are relevant to the group. Ofher questions depend on the group you are interviewed by and your own profile, In my case it was machine learning, text mining etc. I was told about the research problem they were dealing with then and asked f or comments/suggestions/.inputs and a discussion followed.
Tips: Basically these are specialized Interviews so it's good to have sound knowledge of your domain (analytical and application skills are very much required).

Skill Tips: CGPA>9.0, 1f not (like me) relevant work done in the domain and in past internship.A recommendation from the professor is also a good add on.
College Name: IIT Madras
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Salesforce Interview FAQs

How many rounds are there in Salesforce Support Engineer interview?
Salesforce interview process usually has 2-3 rounds. The most common rounds in the Salesforce interview process are Resume Shortlist, Technical and Behavioral.
How to prepare for Salesforce Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Salesforce, SQL, Data Management, Technical Support and Javascript.
What are the top questions asked in Salesforce Support Engineer interview?

Some of the top questions asked at the Salesforce Support Engineer interview -

  1. How to handle escalations/ your approach to solve any issues/ why do you want t...read more
  2. Write a SOQL query Accounts and it's related conta...read more
  3. Apex trigger with best practi...read more

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Salesforce Support Engineer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Salesforce Support Engineer Salary
based on 124 salaries
₹12 L/yr - ₹21 L/yr
157% more than the average Support Engineer Salary in India
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Salesforce Support Engineer Reviews and Ratings

based on 11 reviews

3.5/5

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3.2

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4.5

Salary

3.8

Job security

3.6

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3.3

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3.5

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