Salesforce Associate Technical Support Engineer Interview Questions, Process, and Tips

Q1. English communication test
Add your answer

Q1. Mostly on projects
Add your answer
Q2. Questions on computer networks
Add your answer

Q1. Questions on linux commands
Add your answer

Q1. Difference between role and profile
Add your answer
Q2. Different types of sandbox’s and refresh cycle of each sandbox
Ans. 
Different types of sandboxes include developer sandbox, configuration sandbox, and full sandbox. Each sandbox has a different refresh cycle.
• Developer sandbox: used for coding and testing, refreshes every 5 days

• Configuration sandbox: used for configuration changes, refreshes every 1 month

• Full sandbox: replica of production environment, refreshes every 29 days
Answered by AI
Add your answer
Q3. What is bucket field in reports?
Ans. 
Bucket field in reports is a way to group data into categories for easier analysis.
• Bucket field allows you to categorize data based on specific criteria

• It helps in organizing and summarizing data in reports

• Examples of bucket fields include grouping sales data by region or categorizing leads by source
Answered by AI
View 1 more answer
Q4. Difference between dynamic and static dashboards and use case for both of them
Ans. 
Dynamic dashboards update in real-time with live data, while static dashboards display fixed data snapshots.
• Dynamic dashboards are interactive and update automatically with real-time data

• Static dashboards display fixed data snapshots and do not update automatically

• Use dynamic dashboards for monitoring real-time metrics like website traffic or sales performance

• Use static dashboards for historical data analysis or monthl
Answered by AI
Add your answer
Q5. Scenario based questions on sharing settings
Add your answer
Q6. In how many ways we can share a record to the user in salesforce
Ans. 
There are multiple ways to share a record with a user in Salesforce.
• Sharing rules

• Manual sharing

• Role hierarchy

• Criteria-based sharing rules

• Team sharing
Answered by AI
Add your answer
Q7. Questions on Data security
Add your answer
Q8. Question on change sets (In bound and Outbound change sets)
Add your answer

Q1. How can you handle the bulk number of support cases at a time?
Ans. 
I prioritize cases based on urgency, utilize efficient troubleshooting techniques, and delegate tasks when necessary.
• Prioritize cases based on urgency to ensure critical issues are addressed first

• Utilize efficient troubleshooting techniques to quickly resolve common issues

• Delegate tasks to team members to handle multiple cases simultaneously
Answered by AI
Add your answer
Q2. Are you ok with rotational shifts
Add your answer
Q3. Questions related to prevoius projects
Add your answer

The coding round consists of 2 medium codes and 15 mcqs

Q1. The round consists of multiple questions to check English knowledge. In some sections you need to fill the missing words in a sentence. It's an elimination round
Add your answer
Q2. Rewrite a paragraph after reading the given paragraph in 5 min
Ans. 
Rewrite a paragraph in 5 minutes for an interview question
• Read the paragraph carefully to understand the main idea

• Identify key points and rephrase them in your own words

• Ensure the rewritten paragraph maintains the original meaning and flow

• Use synonyms and different sentence structures to convey the message

• Proofread for grammar and clarity before submitting
Answered by AI
Add your answer
Q3. Listen to a conversation and answer the questions
Add your answer

Q1. It's an in-person interview. Interview is very easy. Learn basic questions in DSA, java ...etc. they are asking questions what's in your resume.
Add your answer

Q1. This was my final round. They asked about questions regarding company and to check your personality.
Add your answer

Technical mcqs from OOPS, DBMS, DSA. Two coding questions(easy level).

Q1. Communication skills where tested.
Add your answer

Q1. Interview was majorly focused on everything written in the resume. Some questions from OOPS, DBMS, SQL where also asked.
Add your answer