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Salesforce Associate Technical Support Engineer Interview Questions, Process, and Tips

Updated 27 Jun 2024

Top Salesforce Associate Technical Support Engineer Interview Questions and Answers

View all 6 questions

Salesforce Associate Technical Support Engineer Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - versant test 

(1 Question)

  • Q1. English communication test
Round 2 - Technical 

(2 Questions)

  • Q1. Mostly on projects
  • Q2. Questions on computer networks
Round 3 - HR 

(1 Question)

  • Q1. Questions on linux commands

Interview Preparation Tips

Interview preparation tips for other job seekers - if you are a fresher , have a good resume and prepare more on projects , computer networks
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(8 Questions)

  • Q1. Difference between role and profile
  • Q2. Different types of sandbox’s and refresh cycle of each sandbox
  • Ans. 

    Different types of sandboxes include developer sandbox, configuration sandbox, and full sandbox. Each sandbox has a different refresh cycle.

    • Developer sandbox: used for coding and testing, refreshes every 5 days

    • Configuration sandbox: used for configuration changes, refreshes every 1 month

    • Full sandbox: replica of production environment, refreshes every 29 days

  • Answered by AI
  • Q3. What is bucket field in reports?
  • Ans. 

    Bucket field in reports is a way to group data into categories for easier analysis.

    • Bucket field allows you to categorize data based on specific criteria

    • It helps in organizing and summarizing data in reports

    • Examples of bucket fields include grouping sales data by region or categorizing leads by source

  • Answered by AI
  • Q4. Difference between dynamic and static dashboards and use case for both of them
  • Ans. 

    Dynamic dashboards update in real-time with live data, while static dashboards display fixed data snapshots.

    • Dynamic dashboards are interactive and update automatically with real-time data

    • Static dashboards display fixed data snapshots and do not update automatically

    • Use dynamic dashboards for monitoring real-time metrics like website traffic or sales performance

    • Use static dashboards for historical data analysis or monthl

  • Answered by AI
  • Q5. Scenario based questions on sharing settings
  • Q6. In how many ways we can share a record to the user in salesforce
  • Ans. 

    There are multiple ways to share a record with a user in Salesforce.

    • Sharing rules

    • Manual sharing

    • Role hierarchy

    • Criteria-based sharing rules

    • Team sharing

  • Answered by AI
  • Q7. Questions on Data security
  • Q8. Question on change sets (In bound and Outbound change sets)
Round 3 - Behavioral 

(3 Questions)

  • Q1. How can you handle the bulk number of support cases at a time?
  • Ans. 

    I prioritize cases based on urgency, utilize efficient troubleshooting techniques, and delegate tasks when necessary.

    • Prioritize cases based on urgency to ensure critical issues are addressed first

    • Utilize efficient troubleshooting techniques to quickly resolve common issues

    • Delegate tasks to team members to handle multiple cases simultaneously

  • Answered by AI
  • Q2. Are you ok with rotational shifts
  • Q3. Questions related to prevoius projects

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident that’s it. And btw I didn’t answered all the question that they have asked in the technical round and for some of the questions I clearly told that I haven’t worked on those and I am not aware of that and still I cleared the TR so just be clear and confident.

Skills evaluated in this interview

Associate Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. How can you handle the bulk number of support cases at a time?
asked in Salesforce
Q2. In how many ways we can share a record to the user in salesforce
asked in Salesforce
Q3. Rewrite a paragraph after reading the given paragraph in 5 min
asked in Salesforce
Q4. Difference between dynamic and static dashboards and use case for ... read more
asked in Salesforce
Q5. What is bucket field in reports?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Oct 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

The coding round consists of 2 medium codes and 15 mcqs

Round 3 - Language assessment 

(3 Questions)

  • Q1. The round consists of multiple questions to check English knowledge. In some sections you need to fill the missing words in a sentence. It's an elimination round
  • Q2. Rewrite a paragraph after reading the given paragraph in 5 min
  • Ans. 

    Rewrite a paragraph in 5 minutes for an interview question

    • Read the paragraph carefully to understand the main idea

    • Identify key points and rephrase them in your own words

    • Ensure the rewritten paragraph maintains the original meaning and flow

    • Use synonyms and different sentence structures to convey the message

    • Proofread for grammar and clarity before submitting

  • Answered by AI
  • Q3. Listen to a conversation and answer the questions
Round 4 - Technical 

(1 Question)

  • Q1. It's an in-person interview. Interview is very easy. Learn basic questions in DSA, java ...etc. they are asking questions what's in your resume.
Round 5 - HR 

(1 Question)

  • Q1. This was my final round. They asked about questions regarding company and to check your personality.

Interview Preparation Tips

Topics to prepare for Salesforce Associate Technical Support Engineer interview:
  • Java
  • DSA
  • SQL
  • Web Development
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Technical mcqs from OOPS, DBMS, DSA. Two coding questions(easy level).

Round 2 - Versant English test 

(1 Question)

  • Q1. Communication skills where tested.
Round 3 - Technical 

(1 Question)

  • Q1. Interview was majorly focused on everything written in the resume. Some questions from OOPS, DBMS, SQL where also asked.

Salesforce interview questions for designations

 Technical Support Engineer

 (48)

 Senior Technical Support Engineer

 (1)

 Junior Technical Associate

 (1)

 Support Engineer

 (5)

 Technical Engineer

 (1)

 Senior Technical Engineer

 (1)

 Developer Support Engineer

 (2)

 Desktop Support Engineer

 (1)

I applied via Approached by Company and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Roles, Profiles, Permission sets, SOSL, SOQL, Changesets, Order of Execution, Governor Limits
Round 2 - HR 

(1 Question)

  • Q1. Willing to relocate, work in any shift, salary expectations etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for any scenario based questions

Get interview-ready with Top Salesforce Interview Questions

Interview questions from similar companies

I was interviewed before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

  • Q1. 

    Sum of Two Numbers Represented as Arrays

    Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...

  • Ans. 

    Given two numbers represented as arrays, calculate their sum and return the result as an array.

    • Iterate through the arrays from right to left, adding digits and carrying over if necessary

    • Handle cases where one array is longer than the other by considering the remaining digits

    • Ensure the final sum array does not have any leading zeros

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round 3 - HR 

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Interview Preparation Tips

Eligibility criteriaAbove 60 %Wipro Limited interview preparation:Topics to prepare for the interview - OOPS, Data Structures, Database Concepts, Coding problemsTime required to prepare for the interview - 2-3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.

Application resume tips for other job seekers

Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hr

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.Describe a situation where you have taken a quick decision and failed, and a situation where you succeeded. 2. What is a skill you have tried to achieve but failed? 3. Describe a decision you have taken ...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Always try to take risk in small problems . When you face the consequences, you would be able to tackle bigger problems.
2. Every skill you learn, even if you didn't excel in it is not to be considered a waste of time/failure, you learn something simply by participating.

I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about Yourself, some questions related to machine learning, and I was asked more questions to differentiate like differences between ml and ai, python and c, c and java and procedural and functiona...

Interview Preparation Tips

Interview preparation tips for other job seekers - Get a complete grip on your resume and be confident about what you say, If you don't know the answer it is okay to agree that you don't know the answer so that interviewer can ask the next questions.

I was interviewed before Jun 2021.

Round 1 - Coding Test 

(2 Questions)

Round duration - 180 minutes
Round difficulty - Easy

It was an mcq + coding round. There were aptitude and ouput based question in mcq. And coding questions were easy

  • Q1. 

    Find the Duplicate Number Problem Statement

    Given an integer array 'ARR' of size 'N' containing numbers from 0 to (N - 2). Each number appears at least once, and there is one number that appears twice. Yo...

  • Ans. 

    Find the duplicate number in an array of integers from 0 to (N-2).

    • Iterate through the array and keep track of the frequency of each number using a hashmap.

    • Return the number with a frequency greater than 1 as the duplicate number.

    • Time complexity can be optimized to O(N) using Floyd's Tortoise and Hare algorithm.

  • Answered by AI
  • Q2. 

    Reverse String Operations Problem Statement

    You are provided with a string S and an array of integers A of size M. Your task is to perform M operations on the string as specified by the indices in array A...

  • Ans. 

    Given a string and an array of indices, reverse substrings based on the indices to obtain the final string.

    • Iterate through the array of indices and reverse the substrings accordingly

    • Ensure the range specified by each index is non-empty

    • Return the final string after all operations are completed

  • Answered by AI
Round 2 - Video Call 

Round duration - 60 Minutes
Round difficulty - Easy

It was technical + hr round. there were 2 people as interviewer. They stated from intro and asked some basic puzzles and hr questions. After that they asked about my projects, technologies and some ds algo and dbms questions.

Interview Preparation Tips

Eligibility criterianaAccenture interview preparation:Topics to prepare for the interview - Data Structures, Pointers, OOPS, System Design, Algorithms, Dynamic ProgrammingTime required to prepare for the interview - 6 MonthsInterview preparation tips for other job seekers

Tip 1 : Practice aptitude
Tip 2 : Focus on practicing coding
Tip 3 : Learn from mistakes

Application resume tips for other job seekers

Tip 1 : Mention some projects that you have done
Tip 2 : Try to have skills that are required for the role

Final outcome of the interviewSelected

Skills evaluated in this interview

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Salesforce Interview FAQs

How many rounds are there in Salesforce Associate Technical Support Engineer interview?
Salesforce interview process usually has 3-4 rounds. The most common rounds in the Salesforce interview process are Technical, HR and Resume Shortlist.
How to prepare for Salesforce Associate Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Salesforce, Cloud Computing, CRM, Data Management and Analytical.
What are the top questions asked in Salesforce Associate Technical Support Engineer interview?

Some of the top questions asked at the Salesforce Associate Technical Support Engineer interview -

  1. How can you handle the bulk number of support cases at a ti...read more
  2. In how many ways we can share a record to the user in salesfo...read more
  3. Rewrite a paragraph after reading the given paragraph in 5 m...read more

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Salesforce Associate Technical Support Engineer Interview Process

based on 4 interviews

1 Interview rounds

  • Resume Shortlist Round
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Salesforce Associate Technical Support Engineer Salary
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₹7.5 L/yr - ₹17 L/yr
105% more than the average Associate Technical Support Engineer Salary in India
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4.3/5

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