Salesforce Associate Technical Support Engineer Interview Questions and Answers

I prioritize cases based on urgency, utilize efficient troubleshooting techniques, and delegate tasks when necessary.

• Prioritize cases based on urgency to ensure critical issues are addressed first

• Utilize efficient troubleshooting techniques to quickly resolve common issues

• Delegate tasks to team members to handle multiple cases simultaneously

There are multiple ways to share a record with a user in Salesforce.

• Sharing rules

• Manual sharing

• Role hierarchy

• Criteria-based sharing rules

• Team sharing

Rewrite a paragraph in 5 minutes for an interview question

• Read the paragraph carefully to understand the main idea

• Identify key points and rephrase them in your own words

• Ensure the rewritten paragraph maintains the original meaning and flow

• Use synonyms and different sentence structures to convey the message

• Proofread for grammar and clarity before submitting

Dynamic dashboards update in real-time with live data, while static dashboards display fixed data snapshots.

• Dynamic dashboards are interactive and update automatically with real-time data

• Static dashboards display fixed data snapshots and do not update automatically

• Use dynamic dashboards for monitoring real-time metrics like website traffic or sales performance

• Use static dashboards for historical data analysis or monthly reports

Bucket field in reports is a way to group data into categories for easier analysis.

• Bucket field allows you to categorize data based on specific criteria

• It helps in organizing and summarizing data in reports

• Examples of bucket fields include grouping sales data by region or categorizing leads by source