Associate Technical Support Engineer Interview Questions and Answers

I prioritize cases based on urgency, utilize efficient troubleshooting techniques, and delegate tasks when necessary.

• Prioritize cases based on urgency to ensure critical issues are addressed first

• Utilize efficient troubleshooting techniques to quickly resolve common issues

• Delegate tasks to team members to handle multiple cases simultaneously

There are multiple ways to share a record with a user in Salesforce.

• Sharing rules

• Manual sharing

• Role hierarchy

• Criteria-based sharing rules

• Team sharing

Rewrite a paragraph in 5 minutes for an interview question

• Read the paragraph carefully to understand the main idea

• Identify key points and rephrase them in your own words

• Ensure the rewritten paragraph maintains the original meaning and flow

• Use synonyms and different sentence structures to convey the message

• Proofread for grammar and clarity before submitting

Dynamic dashboards update in real-time with live data, while static dashboards display fixed data snapshots.

• Dynamic dashboards are interactive and update automatically with real-time data

• Static dashboards display fixed data snapshots and do not update automatically

• Use dynamic dashboards for monitoring real-time metrics like website traffic or sales performance

• Use static dashboards for historical data analysis or monthly reports

Email template for addressing an angry customer unhappy with case progress

• Acknowledge the customer's frustration and apologize for any inconvenience caused

• Provide a brief update on the current status of the case

• Assure the customer that you are actively working on resolving the issue

• Offer a solution or timeline for when the issue will be resolved

• Invite the customer to reach out if they have any further concerns or questions

Different types of sandboxes include developer sandbox, configuration sandbox, and full sandbox. Each sandbox has a different refresh cycle.

• Developer sandbox: used for coding and testing, refreshes every 5 days

• Configuration sandbox: used for configuration changes, refreshes every 1 month

• Full sandbox: replica of production environment, refreshes every 29 days

Constrain is a tool used in AutoCAD/SolidWorks to restrict the movement of objects.

• Constraining objects ensures that they maintain a specific position or relationship to other objects

• Examples of constraints include horizontal, vertical, tangent, and concentric constraints

• Constraints can be added manually or automatically using the software's constraint tools