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24/7 Customer Customer Support Associate Interview Questions and Answers

Updated 20 Nov 2024

24/7 Customer Customer Support Associate Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Assessment and documents submission

Interview Preparation Tips

Interview preparation tips for other job seekers - I prefer for the people can join 247.ai because the companies culture and environment is really good,working with the company feels we are gaining knowledge and getting an good experience.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at S R K R Engineering College, Bhimavaram and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

BEST GIFT RECEIVED TILL NOW

Round 2 - One-on-one 

(1 Question)

  • Q1. How long will you work with this company
  • Ans. 

    I plan to work with this company for the long term, as I am looking for stability and growth opportunities.

    • I am committed to growing within the company and taking on new challenges

    • I value stability and long-term relationships with employers

    • I am excited about the potential for growth and advancement within the company

  • Answered by AI

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Walk me through the resume
Round 2 - One-on-one 

(2 Questions)

  • Q1. Walk me through the resume
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Just speak confidently and make sure to know everything mentioned on the resume
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. He asked me to give a introduction
  • Q2. He asked me to tell something about my last job

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1 was hr round then vna round took place after that final round , overall experience was quite good
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Do you know about our company
  • Q3. What you can do when you have 24 hours of free
  • Q4. What are your hobbies
  • Q5. Do u have any questions for me

Interview Preparation Tips

Interview preparation tips for other job seekers - Be relax at the time of the interview afterall hr is also a human.

I applied via LinkedIn and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
  • Q2. ''how do you see yourself in 5 years''
Round 2 - Group Discussion 

Panel interview with the team leaders (4).

Answering competency based questions such as ''tell e about a time when you work under pressure''...

Round 3 - Assignment 

Writing an example of how you would solve an issue with a client

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare in advance and research about the company and its culture.

I applied via Company Website and was interviewed in Nov 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. In technical round, they asked questions on core java.
  • Q2. In managerial the question was situation based

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with the basics

Interview Questionnaire 

2 Questions

  • Q1. How to get genuine data entry freelance job .
  • Q2. Getting job

Interview Preparation Tips

Interview preparation tips for other job seekers - meet a ncr engineer and talk about your job and get knowledge from him by going at ATM sites with him and ask him for activity engineer job applying he will send your resume if u are capable (at first get tranning frim him by saying want job )then you will get activity engineer job then 6-8months later your promotion is definitely thanks veer XXXXX
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Customer Support Associate interview?
24/7 Customer interview process usually has 2 rounds. The most common rounds in the 24/7 Customer interview process are HR, Group Discussion and One-on-one Round.
How to prepare for 24/7 Customer Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are BPO Customer Service, BPO Voice, International BPO and International Voice Process.
What are the top questions asked in 24/7 Customer Customer Support Associate interview?

Some of the top questions asked at the 24/7 Customer Customer Support Associate interview -

  1. Assessment and in final round They ask me to talk about the topic of the phone ...read more
  2. Assessment and documents submiss...read more

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People are getting interviews through

based on 2 24/7 Customer interviews
Campus Placement
50%
50% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
24/7 Customer Customer Support Associate Salary
based on 30 salaries
₹1.7 L/yr - ₹3.5 L/yr
16% less than the average Customer Support Associate Salary in India
View more details

24/7 Customer Customer Support Associate Reviews and Ratings

based on 11 reviews

4.4/5

Rating in categories

3.8

Skill development

4.2

Work-Life balance

4.4

Salary & Benefits

4.4

Job Security

4.6

Company culture

3.3

Promotions/Appraisal

4.2

Work Satisfaction

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