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Atlassian Customer Care Executive Interview Questions and Answers
Atlassian Customer Care Executive Interview Experiences
1 interview found
Anonymous
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
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Interview questions from similar companies
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Short introduction
- Q2. What do you mean by customer service
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
- Q3. Scenario based questions
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. Share details of your previous job.
Interview Preparation Tips
- Customer Service
I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. (1)what is sales?
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
- Q2. (2) what is E-commerce?
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
- Q3. (3) what is the advantages and disadvantages of online shopping?
- Q4. (4) what is online shopping?
- Ans.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
- Q5. (5) Tell us some name of e-commerce site.
- Ans.
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
- Q6. (6) Tell us about yourself?
- Q7. (7) what is your strength and weekends?
Interview Preparation Tips
Skills evaluated in this interview
I was interviewed before May 2020.
Interview Questionnaire
1 Question
- Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Technical realted to Sales
- Q2. Why sales Job you interested
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. How will you handle irated customers
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. You will be able to do the work which I'll give you ?
Interview Preparation Tips
I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Speak something about yourself
- Q2. What are your hobbies
- Q3. Speak few lines in terms of your personal life
- Q4. What do you normally like doing in your spare time
Interview Preparation Tips
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Atlassian Customer Care Executive Interview Process
based on 1 interview
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