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Atlassian Technical Support Engineer Interview Questions and Answers

Updated 26 Nov 2024

Atlassian Technical Support Engineer Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How does internet works
  • Q2. HTTP codes SQL troubleshooting
Round 2 - Technical 

(1 Question)

  • Q1. SQL python java
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations
  • Q2. Work shifts questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Querstions related to rest ai
  • Q2. What happen when u click google.com
  • Ans. 

    When you click google.com, you are directed to the Google search engine homepage.

    • Redirects to Google search engine homepage

    • Allows you to search for information

    • Access to various Google services like Gmail, Maps, and Drive

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Update query in sql
  • Ans. 

    An update query in SQL is used to modify existing records in a database.

    • Use the UPDATE keyword followed by the table name

    • Set the column(s) to be updated using SET

    • Specify the new values for the columns

    • Add a WHERE clause to specify which records to update

  • Answered by AI
  • Q2. Linux telnet, ping commands

Skills evaluated in this interview

Technical Support Engineer Interview Questions Asked at Other Companies

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Q3. How you will get contact of account with name starting with abc.
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Q5. How to release previous IP which assign to your device?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. SAAS Product Interview questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How you resolve a DNS query
  • Ans. 

    To resolve a DNS query, you can use various methods such as checking the DNS cache, querying authoritative DNS servers, and troubleshooting network connectivity.

    • Check the local DNS cache for a matching entry

    • Query the recursive DNS server configured on the device

    • If the recursive server doesn't have the answer, it queries authoritative DNS servers

    • Troubleshoot network connectivity issues if DNS resolution fails

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn more about Networking

Skills evaluated in this interview

Atlassian interview questions for designations

 Support Engineer

 (2)

 Enterprise Support Engineer

 (2)

 Engineer- Customer Support

 (1)

 Senior Support Engineer

 (1)

 Senior Enterprise Support Engineer

 (1)

 Senior Engineer

 (1)

 Software Engineer

 (3)

 Data Engineer

 (3)

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How to solve the error in the code? what is scope? what are logical operators?
  • Ans. 

    Scope refers to the visibility and accessibility of variables in a program. Logical operators are used to perform logical operations in code.

    • Scope in programming refers to where in the code a variable can be accessed. It can be global, local, or block scope.

    • To solve an error in the code, first identify the error message or behavior causing the issue. Then, debug the code by checking for syntax errors, logical errors, o...

  • Answered by AI
  • Q2. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
  • Ans. 

    To get data in a table using js, you can use DOM manipulation methods like getElementById or querySelector. Other ways to print output include console.log and innerHTML. A block in js is a set of statements enclosed in curly braces.

    • Use getElementById or querySelector to get data in a table using js

    • Other ways to print output include console.log and innerHTML

    • A block in js is a set of statements enclosed in curly braces,

  • Answered by AI
Round 2 - Behavioral 

(2 Questions)

  • Q1. About ServiceNow? About the technical role in my previous company? previous job roles and responsibilities? Why do you want to switch from previous company? How will you handle the challenges here in servi...
  • Q2. Why do I want to switch from my previous company?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Looking for new challenges and opportunities for growth

    • Interested in gaining experience in a different industry or technology

    • Seeking a better work-life balance or company culture

    • Wanting to work with a different team or leadership style

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview went well, but I didn't receive any feedback beyond the rejection. I hope to get some insights into the reasons for the decision, as it would help to learn for next time. I'll definitely try again!

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Few linux commands
  • Q2. Explain few, Any command for example
  • Ans. 

    Some common commands for technical support engineers include ping, ipconfig, and tracert.

    • Ping: Used to test the reachability of a host on an IP network.

    • Ipconfig: Displays all current TCP/IP network configuration values.

    • Tracert: Shows the route that packets take to reach a specified destination.

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Group Discussion 

Normal GD with 8-10 people

Round 2 - Technical 

(1 Question)

  • Q1. What is networking? What is IPV4? Explain network layer Implement networking layer concept in real life
  • Ans. 

    Networking is the practice of connecting computers and other devices to share resources and communicate with each other.

    • Networking involves the use of protocols and technologies like TCP/IP, Ethernet, and Wi-Fi.

    • IPV4 is a version of the Internet Protocol that uses a 32-bit address scheme.

    • The network layer is responsible for routing data packets from the source to the destination.

    • Implementing networking layer concept in ...

  • Answered by AI
Round 3 - Cultural round 

(1 Question)

  • Q1. Normal questions asking if you're fit for the role
Round 4 - HR 

(1 Question)

  • Q1. Questions related to salary and shift

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Question related to L3 and L2 topics
Round 2 - HR 

(1 Question)

  • Q1. Salary expectation. Relocation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well what we have mentioned in the resume
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Basic Communication 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Current Job role
Round 2 - HR 

(2 Questions)

  • Q1. Work Experience
  • Q2. Current Job roles and KPIs
Round 3 - Technical 

(2 Questions)

  • Q1. OS Troubleshooting
  • Q2. Network Troubleshooting
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Basic Linux in-depth
  • Q2. Final year Project review and discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be your self. Make your introduction tell all about your self.

Atlassian Interview FAQs

How many rounds are there in Atlassian Technical Support Engineer interview?
Atlassian interview process usually has 1-2 rounds. The most common rounds in the Atlassian interview process are Technical and HR.
What are the top questions asked in Atlassian Technical Support Engineer interview?

Some of the top questions asked at the Atlassian Technical Support Engineer interview -

  1. How you resolve a DNS qu...read more
  2. update query in ...read more
  3. How does internet wo...read more

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Atlassian Technical Support Engineer Interview Process

based on 4 interviews

1 Interview rounds

  • Technical Round
View more
Atlassian Technical Support Engineer Salary
based on 16 salaries
₹12 L/yr - ₹26 L/yr
266% more than the average Technical Support Engineer Salary in India
View more details

Atlassian Technical Support Engineer Reviews and Ratings

based on 3 reviews

3.9/5

Rating in categories

2.6

Skill development

5.0

Work-life balance

3.3

Salary

2.7

Job security

3.3

Company culture

2.5

Promotions

3.8

Work satisfaction

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