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Tech Mahindra Technical Support Engineer Interview Questions and Answers
22 Interview questions
Active Directory is a directory service that stores information about network resources and enables centralized management.
Active Directory is a service provided by Microsoft Windows Server operating systems.
It stores information about users, computers, groups, and other network resources.
It enables centralized management of network resources, such as user authentication, access control, and policy enforcement.
Act...
Convolutional Neural Networks (CNN) are preferred in image processing.
CNNs are specifically designed for processing structured grid data like images.
They are able to automatically learn features from the input images.
CNNs have been widely used in tasks such as image classification, object detection, and image segmentation.
Popular CNN architectures include AlexNet, VGG, ResNet, and Inception.
Down sampling is the process of reducing the sampling rate of a signal.
Down sampling reduces the number of samples in a signal while maintaining important information.
It is commonly used in digital signal processing to decrease the data size and processing requirements.
An example of down sampling is converting a 48 kHz audio signal to 44.1 kHz for CD audio.
Gradient descent is an optimization algorithm used to minimize a function by iteratively moving in the direction of steepest descent.
Gradient descent is commonly used in machine learning to optimize the parameters of a model by minimizing the cost function.
It works by calculating the gradient of the cost function with respect to each parameter and updating the parameters in the opposite direction of the gradient.
T...
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A modem is a device that converts digital signals to analog signals and vice versa, allowing computers to communicate over telephone lines.
Modem stands for modulator-demodulator.
It is used to connect a computer to the internet via a telephone line.
It converts digital signals from the computer into analog signals that can be transmitted over the phone line.
It also converts analog signals from the phone line into di...
Static IP address is fixed and does not change, while Dynamic IP address changes frequently.
Static IP address is manually assigned to a device and remains the same until changed.
Dynamic IP address is automatically assigned by a DHCP server and changes each time the device connects to the network.
Static IP address is useful for servers, printers, and other devices that need a consistent IP address.
Dynamic IP addres...
Technical support refers to the assistance provided to customers who are experiencing technical issues with a product or service.
Technical support involves troubleshooting and resolving technical issues
It can be provided through various channels such as phone, email, chat, or in-person
Technical support engineers need to have strong technical knowledge and communication skills
Examples of technical support include h...
Technical Support Engineer provides technical assistance to customers and resolves their technical issues.
Assist customers with technical issues
Troubleshoot and diagnose problems
Provide solutions and recommendations
Communicate effectively with customers
Document and track issues
Collaborate with other teams
Stay up-to-date with technology
Examples: software, hardware, networking, mobile devices
Hardware refers to physical components of a computer while software refers to programs and applications that run on the computer.
Hardware includes components such as the motherboard, CPU, RAM, and hard drive.
Software includes programs such as Microsoft Office, Adobe Photoshop, and web browsers.
Hardware is tangible and can be physically touched while software is intangible and cannot be physically touched.
Hardware ...
To release previous IP assigned to a device, use the command 'ipconfig /release' in Windows or 'sudo dhclient -r' in Linux.
Open Command Prompt or Terminal
Type 'ipconfig /release' for Windows or 'sudo dhclient -r' for Linux
Press Enter
Wait for the command to complete
The previous IP address will be released
Tech Mahindra Technical Support Engineer Interview Experiences
33 interviews found
Anonymous
(2 Questions)
- Q1. Some type of questions Link that do you want to say Day to day activities
- Q2. Seriously basic
We are going to check First case study
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Advantage and disadvantage of smart phones
- Ans.
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
Advantage: Convenient access to information, communication, and entertainment
Advantage: Enhanced productivity with apps and tools
Disadvantage: Potential distractions from notifications and social media
Disadvantage: Privacy concerns with data collection and security risks
- Q2. Advantage and disadvantage of online education
- Ans.
Online education offers flexibility but lacks in-person interaction.
Advantage: Flexibility to study at own pace and schedule.
Advantage: Access to a wide range of courses and resources from anywhere.
Disadvantage: Lack of in-person interaction with teachers and peers.
Disadvantage: Potential for distractions and lack of motivation without a structured environment.
Disadvantage: Limited hands-on learning experiences for cer...
(2 Questions)
- Q1. Tell about yourself
- Ans.
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
5 years of experience in technical support
Proficient in troubleshooting hardware and software issues
Strong communication and problem-solving skills
- Q2. What makes you a suitable candidate for this position?
- Ans.
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
Extensive experience in troubleshooting technical issues
Strong knowledge of various operating systems and software applications
Excellent communication skills to effectively assist customers
Proven track record of resolving complex technical problems efficiently
Interview Preparation Tips
ujjwal gupta
Easy to intermediate aptitude questions like time and work, percentage etc
(2 Questions)
- Q1. Windows related
- Q2. Networking related
(2 Questions)
- Q1. What are your interests?
- Ans.
My interests include technology, problem-solving, and continuous learning.
Technology - I enjoy staying up-to-date with the latest tech trends and gadgets.
Problem-solving - I like tackling complex issues and finding solutions.
Continuous learning - I am always eager to learn new skills and expand my knowledge.
- Q2. What is the further plan of your life?
- Ans.
My further plan in life is to continue growing in my technical skills, take on more challenging projects, and eventually move into a leadership role.
Continue learning new technologies and tools to stay updated in the field
Seek opportunities to work on complex technical issues and projects
Develop strong communication and leadership skills to prepare for a leadership role
Consider pursuing certifications or advanced degre...
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Introduction about yourself?
- Q2. Networking questions
Selected
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(4 Questions)
- Q1. CCTV installation
- Ans. CCTV installation with engineer
- Q2. Alert based monitoring
- Q3. Any alert check the sop based
- Q4. Standard operating procedure
- Ans.
Standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
SOPs are used to ensure consistency and quality in processes.
They outline the steps to be followed, the sequence of those steps, and the responsibilities of each team member.
SOPs are often used in technical support to troubleshoot issues and provide consistent solutions.
Examples of...
Interview Preparation Tips
- Job related
I applied via Recruitment Consulltant and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. ALL About communication skills
- Q2. Hobbies,intrests,future goals
Versant test for the role
Interview Preparation Tips
- Aptitude
- Vocabulary
I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Asked about Self introduction.
- Q2. Describe about any random topic
- Ans.
The impact of social media on mental health
Social media can contribute to feelings of inadequacy and low self-esteem
Excessive use of social media can lead to anxiety and depression
Cyberbullying on social media platforms can have serious mental health consequences
However, social media can also provide support and connection for those struggling with mental health issues
It was communication assessment
Selected
I applied via Naukri.com and was interviewed in Oct 2023. There were 3 interview rounds.
(5 Questions)
- Q1. Why should I hire you?
- Q2. Tell me about yourself
- Q3. Why do you want this job?
- Q4. What are your salary expectation?
- Q5. Why are you the right fit to succeed in this role?
Iam a fast learner work hard keep working
Interview Preparation Tips
- Technical Skills
(2 Questions)
- Q1. DNS In networking
- Ans.
DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
DNS stands for Domain Name System
It translates domain names (e.g. www.google.com) to IP addresses (e.g. 172.217.3.206)
DNS servers store DNS records which contain information about domain names and their corresponding IP addresses
DNS resolution process involves querying multiple DNS servers until th...
- Q2. Dora Process in networking
- Ans.
DORA process in networking refers to Discovery, Offer, Request, and Acknowledge stages in DHCP communication.
DORA process stands for Discovery, Offer, Request, and Acknowledge in DHCP communication
Discovery: Client broadcasts a DHCPDISCOVER message to find available DHCP servers
Offer: DHCP server responds with a DHCPOFFER message containing IP address lease information
Request: Client sends a DHCPREQUEST message to requ...
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.
Basic question in objective
Company task will deline complete
Interview Preparation Tips
- Java technology
- Technical Support
- Manual Testing
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 24 interview experiences
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Tech Mahindra Technical Support Engineer Reviews and Ratings
based on 182 reviews
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