Tech Mahindra Technical Support Engineer Interview Questions, Process, and Tips

Q1. Advantage and disadvantage of smart phones
Ans. 
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
• Advantage: Convenient access to information, communication, and entertainment

• Advantage: Enhanced productivity with apps and tools

• Disadvantage: Potential distractions from notifications and social media

• Disadvantage: Privacy concerns with data collection and security risks
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Q2. Advantage and disadvantage of online education
Ans. 
Online education offers flexibility but lacks in-person interaction.
• Advantage: Flexibility to study at own pace and schedule.

• Advantage: Access to a wide range of courses and resources from anywhere.

• Disadvantage: Lack of in-person interaction with teachers and peers.

• Disadvantage: Potential for distractions and lack of motivation without a structured environment.

• Disadvantage: Limited hands-on learning experiences for cer
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Q1. Tell about yourself
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. What makes you a suitable candidate for this position?
Ans. 
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
• Extensive experience in troubleshooting technical issues

• Strong knowledge of various operating systems and software applications

• Excellent communication skills to effectively assist customers

• Proven track record of resolving complex technical problems efficiently
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Easy to intermediate aptitude questions like time and work, percentage etc

Q1. Windows related
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Q2. Networking related
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Q1. What are your interests?
Ans. 
My interests include technology, problem-solving, and continuous learning.
• Technology - I enjoy staying up-to-date with the latest tech trends and gadgets.

• Problem-solving - I like tackling complex issues and finding solutions.

• Continuous learning - I am always eager to learn new skills and expand my knowledge.
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Q2. What is the further plan of your life?
Ans. 
My further plan in life is to continue growing in my technical skills, take on more challenging projects, and eventually move into a leadership role.
• Continue learning new technologies and tools to stay updated in the field

• Seek opportunities to work on complex technical issues and projects

• Develop strong communication and leadership skills to prepare for a leadership role

• Consider pursuing certifications or advanced degre
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Q1. CCTV installation
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Q2. Alert based monitoring
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Q3. Any alert check the sop based
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Q4. Standard operating procedure
Ans. 
Standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
• SOPs are used to ensure consistency and quality in processes.

• They outline the steps to be followed, the sequence of those steps, and the responsibilities of each team member.

• SOPs are often used in technical support to troubleshoot issues and provide consistent solutions.

• Examples of...read more
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Q1. ALL About communication skills
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Q2. Hobbies,intrests,future goals
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Versant test for the role