Tech Mahindra Technical Support Engineer Interview Questions, Process, and Tips

Q1. What is modem and how it is used?
Ans. 
A modem is a device that converts digital signals to analog signals and vice versa, allowing computers to communicate over telephone lines.
• Modem stands for modulator-demodulator.

• It is used to connect a computer to the internet via a telephone line.

• It converts digital signals from the computer into analog signals that can be transmitted over the phone line.

• It also converts analog signals from the phone line into digital...read more
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Q2. What is the difference between static IP address and Dynamic IP address?
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Static IP address is fixed and does not change, while Dynamic IP address changes frequently.
• Static IP address is manually assigned to a device and remains the same until changed.

• Dynamic IP address is automatically assigned by a DHCP server and changes each time the device connects to the network.

• Static IP address is useful for servers, printers, and other devices that need a consistent IP address.

• Dynamic IP address is ...read more
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Q1. Describe your previous job profile
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Q2. What is your favourite place to visit and speak for 3 minutes
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Q1. Questions regarding the profile you applied for and related to your resume skills and education
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Q2. Questions related to troubleshoot and networking and connections type of security areas in windows
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Basic Aptitude question - which you crack in all govt exams but not super tough though.

Q1. Which neural network is preferred in image processing
Ans. 
Convolutional Neural Networks (CNN) are preferred in image processing.
• CNNs are specifically designed for processing structured grid data like images.

• They are able to automatically learn features from the input images.

• CNNs have been widely used in tasks such as image classification, object detection, and image segmentation.

• Popular CNN architectures include AlexNet, VGG, ResNet, and Inception.
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Q2. What is down sampling
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Down sampling is the process of reducing the sampling rate of a signal.
• Down sampling reduces the number of samples in a signal while maintaining important information.

• It is commonly used in digital signal processing to decrease the data size and processing requirements.

• An example of down sampling is converting a 48 kHz audio signal to 44.1 kHz for CD audio.
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Q3. What is gradient descent?
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Gradient descent is an optimization algorithm used to minimize a function by iteratively moving in the direction of steepest descent.
• Gradient descent is commonly used in machine learning to optimize the parameters of a model by minimizing the cost function.

• It works by calculating the gradient of the cost function with respect to each parameter and updating the parameters in the opposite direction of the gradient.

• The le...read more
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Q4. What are overfitting and underfitting?
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Overfitting and underfitting are common problems in machine learning where a model either learns the training data too well or fails to capture the underlying patterns.
• Overfitting occurs when a model is too complex and learns noise in the training data rather than the underlying pattern.

• Underfitting occurs when a model is too simple and fails to capture the underlying pattern in the training data.

• Overfitting can be det...read more
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Q1. Tell me about yourself.
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Q2. What are your salary expectations?
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Q3. Share details of your previous job.
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Q1. What is your daily activity, How many user you are Handling, Asked about ITIL process, and others question about windows server and network ports
Ans. 
Answering questions about daily activity, ITIL process, Windows server, and network ports for Technical Support Engineer position.
• My daily activity involves providing technical support to users, troubleshooting issues, and resolving tickets.

• I handle around 50 users on a daily basis.

• I am familiar with ITIL process and have experience in following it.

• I have knowledge of Windows server and can perform tasks such as config...read more
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Q1. Where do you see yourself in 5 years?
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Q2. Why are you looking for a change?
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Q3. Why should we hire you?
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Q4. Share details of your previous job.
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Q5. What are your salary expectations?
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Q6. What is your family background?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. What is mean by technical support Engineer
Ans. 
Technical Support Engineer provides technical assistance to customers and resolves their technical issues.
• Assist customers with technical issues

• Troubleshoot and diagnose problems

• Provide solutions and recommendations

• Communicate effectively with customers

• Document and track issues

• Collaborate with other teams

• Stay up-to-date with technology

• Examples: software, hardware, networking, mobile devices
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Q2. What is mean by technical support
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Technical support refers to the assistance provided to customers who are experiencing technical issues with a product or service.
• Technical support involves troubleshooting and resolving technical issues

• It can be provided through various channels such as phone, email, chat, or in-person

• Technical support engineers need to have strong technical knowledge and communication skills

• Examples of technical support include helpin...read more
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Q1. Tell me about yourself
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Simple math questions

Q1. What is Active directory
Ans. 
Active Directory is a directory service that stores information about network resources and enables centralized management.
• Active Directory is a service provided by Microsoft Windows Server operating systems.

• It stores information about users, computers, groups, and other network resources.

• It enables centralized management of network resources, such as user authentication, access control, and policy enforcement.

• Active D...read more
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Q1. Why should we hire you
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