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Adobe Technical Support Engineer Interview Questions and Answers

Updated 20 Mar 2025

Adobe Technical Support Engineer Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. Basic Technical knowledge
  • Q2. SSO , Authentication, authorization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be flexible with good language skill
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Basic Communication 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with a passion for problem-solving and a strong background in customer service.

    • Technical Expertise: I have experience troubleshooting hardware and software issues, such as resolving network connectivity problems for clients.

    • Customer Service Skills: I excel in communicating complex technical information to non-technical users, ensuring they understand the solutions.

    • Team Collab...

  • Answered by AI
  • Q2. Current Job role
  • Ans. 

    I currently work as a Technical Support Engineer, providing solutions and assistance for software and hardware issues.

    • Diagnose and troubleshoot technical issues for clients, such as network connectivity problems.

    • Provide support via phone, email, and chat, ensuring timely resolution of customer inquiries.

    • Document and track issues using ticketing systems like Jira or Zendesk.

    • Collaborate with development teams to escalate...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Work Experience
  • Q2. Current Job roles and KPIs
Round 3 - Technical 

(2 Questions)

  • Q1. OS Troubleshooting
  • Q2. Network Troubleshooting

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I applied via Naukri.com and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

One topic was given and candidate has to speak on it... This is to check communication skills basically

Round 3 - Technical 

(1 Question)

  • Q1. 1.Blue screen of death 2. Difference between ipv4 and ipv6 3. Mac address 4. Ip address 5. Virtualisation 6. What do you understand by cookies on website
  • Ans. 

    Technical support interview questions on Blue screen of death, IPv4 vs IPv6, MAC address, IP address, virtualisation, and cookies on websites.

    • Blue screen of death is an error screen displayed on Windows operating systems when a system error occurs.

    • IPv4 and IPv6 are both internet protocol versions used to identify devices on a network, but IPv6 has a larger address space and better security features.

    • MAC address is a uni...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Couldn't get through second round... So not given 3 Rd round

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up your technical skills very well... This only will sail you through interview
.. good luck

Skills evaluated in this interview

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I applied via Referral and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Mostly Basic concepts of javascript, html and css

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure to prepare basic concepts properly. Don't hurry to highlight advance topics.
Answer questions only if you are sure about the correct answer.

I applied via Monster and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic java

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared

I appeared for an interview in May 2017.

Interview Questionnaire 

17 Questions

  • Q1. What is angular js
  • Ans. 

    AngularJS is a JavaScript framework for building dynamic web applications.

    • AngularJS is a client-side MVC framework.

    • It allows developers to build single-page applications.

    • It extends HTML with new attributes and tags.

    • AngularJS uses two-way data binding to automatically synchronize data between the model and the view.

    • It provides dependency injection and modularization features.

    • Some popular examples of websites built with ...

  • Answered by AI
  • Q2. What is directive
  • Ans. 

    A directive is a programming construct that provides instructions to a compiler or interpreter.

    • Directives are used to control the behavior of a program or to provide additional information to the compiler or interpreter.

    • They are typically written as special comments or statements in the code.

    • Examples of directives include #include in C/C++ to include header files, #pragma to control compiler-specific behavior, and #def...

  • Answered by AI
  • Q3. What is factory
  • Ans. 

    A factory is a design pattern that provides an interface for creating objects of a certain class.

    • A factory encapsulates the object creation logic and hides it from the client.

    • It allows the client to create objects without knowing the specific class or implementation details.

    • Factories can be used to create different types of objects based on certain conditions or parameters.

    • They promote loose coupling and flexibility in...

  • Answered by AI
  • Q4. What is services
  • Ans. 

    Services are software components that perform specific tasks or provide functionality to other software applications.

    • Services are self-contained and independent modules that can be accessed by other software components.

    • They can be used to handle business logic, data processing, communication with external systems, etc.

    • Examples of services include web services, microservices, RESTful APIs, and cloud services.

    • Services ca...

  • Answered by AI
  • Q5. What is the difference between factory and service
  • Ans. 

    A factory is responsible for creating and managing objects, while a service is responsible for providing specific functionality or performing tasks.

    • A factory is used to create and initialize objects, often based on certain parameters or configurations.

    • A service is a component that provides specific functionality or performs tasks for other components or systems.

    • Factories are commonly used in object-oriented programming...

  • Answered by AI
  • Q6. Write a program to sort
  • Ans. 

    A program to sort an array of strings.

    • Use a sorting algorithm like bubble sort, insertion sort, or quicksort.

    • Compare strings using a comparison function.

    • Implement the sorting algorithm in a function that takes the array as input and modifies it in place.

  • Answered by AI
  • Q7. Write a program to display words separated by space
  • Ans. 

    This program displays words separated by spaces.

    • Use an array of strings to store the words.

    • Iterate through the array and print each word followed by a space.

    • Exclude the space after the last word.

  • Answered by AI
  • Q8. What is provider
  • Ans. 

    A provider is a software component or service that supplies data, functionality, or resources to other software applications.

    • A provider is responsible for delivering data, services, or resources to other software components or applications.

    • Providers can be APIs, libraries, frameworks, or any other software component that offers functionality to other software.

    • Examples of providers include database management systems, c...

  • Answered by AI
  • Q9. What is$watch and $ digest
  • Ans. 

    The $watch and $digest are two important concepts in AngularJS for data binding and updating the view.

    • $watch is a function in AngularJS that allows you to watch for changes in a specific variable or expression.

    • $digest is a function in AngularJS that triggers a process called the digest cycle, which updates the bindings and synchronizes the model and view.

    • The $watch function takes two parameters: the variable or express...

  • Answered by AI
  • Q10. What is ng-repeat
  • Ans. 

    ng-repeat is a directive in AngularJS used to repeat HTML elements for each item in an array.

    • ng-repeat is used to create a loop in AngularJS

    • It is commonly used to display a list of items from an array

    • The directive is placed on an HTML element and uses the 'item in array' syntax

    • It can also be used with filters and sorting

    • Example:

    • {{ item }}
  • Answered by AI
  • Q11. How to get value from ng-getValue=""
  • Ans. 

    ng-getValue is not a standard attribute in Angular. It may be a custom directive or a typo.

    • Check if ng-getValue is a custom directive or attribute in your Angular application

    • Verify if it is being used correctly in the HTML template

    • If it is a typo, correct it to the appropriate attribute or directive

  • Answered by AI
  • Q12. How do you develop CSS without using bootstrap
  • Ans. 

    Developing CSS without using bootstrap involves writing custom CSS code to style web pages.

    • Write CSS code to define styles for HTML elements

    • Use CSS selectors to target specific elements

    • Apply CSS properties to modify the appearance of elements

    • Create media queries for responsive design

    • Implement CSS animations and transitions

    • Optimize CSS code for performance

  • Answered by AI
  • Q13. What is CDN
  • Ans. 

    CDN stands for Content Delivery Network. It is a distributed network of servers that deliver web content to users based on their geographic location.

    • CDN improves website performance by reducing latency and increasing page load speed.

    • CDN caches content in multiple locations, allowing users to access it from a server closest to them.

    • CDN can handle high traffic loads and distribute it across multiple servers.

    • Popular CDN p...

  • Answered by AI
  • Q14. How do you display different color in atable using css for odd even rows
  • Ans. 

    To display different colors in a table using CSS for odd and even rows, you can use the :nth-child() selector.

    • Use the :nth-child(odd) selector to target odd rows and apply a specific color using the background-color property.

    • Use the :nth-child(even) selector to target even rows and apply a different color using the background-color property.

    • For example, you can use CSS code like this: tr:nth-child(odd) { background-c...

  • Answered by AI
  • Q15. How do you develop CSS for different devices
  • Ans. 

    To develop CSS for different devices, use media queries, responsive design principles, and testing on various devices.

    • Use media queries to apply different CSS styles based on the device's screen size

    • Follow responsive design principles to ensure the layout adapts to different devices

    • Test the CSS on various devices to ensure compatibility and responsiveness

  • Answered by AI
  • Q16. What is $ rootscope
  • Ans. 

    The $rootscope is a service in AngularJS that provides a global scope for sharing data between controllers.

    • It is a part of the AngularJS framework.

    • It is used to share data between controllers.

    • It is a singleton object accessible throughout the application.

    • It can be used to broadcast and listen to events.

  • Answered by AI
  • Q17. What is jquery
  • Ans. 

    jQuery is a fast, small, and feature-rich JavaScript library that simplifies HTML document traversal and manipulation, event handling, and animation.

    • jQuery is a JavaScript library.

    • It simplifies HTML document traversal and manipulation.

    • It provides easy event handling and animation.

    • jQuery is fast, small, and feature-rich.

  • Answered by AI

Interview Preparation Tips

Skills: angular JS, Java Programming, css, Javascript

Skills evaluated in this interview

Interview Preparation Tips

Round: Resume Shortlist
Experience: I had a standard resume for this company as per the norms of our institute’s placement cell. For Oracle I laid emphasis on my programming skills and projects related to it.

Round: Test
Experience: The first round was the written test that comprised of 5 sections – vocabulary, aptitude, pattern matching, logical reasoning and programming. The questions in the programming section were asked from data structures and C++. The questions in the programming section were mainly from trees (from data structures). Around 400 students appeared for their written test out of which around 100 were shortlisted.

Round: HR Interview
Experience: The next round was the interview round. They gave me some puzzles to solve and a program to write. One of the puzzles that I remember was that if I were to be given an egg then how would I determine its durability, i.e. how would I determine that from which floor do I need to throw the egg from so that the egg does not break if thrown from any floor below it.
For the coding question I was given a mathematical formula and I was asked to devise a code such that the program uses the formula and gives the output.
Tips: Prepare for Data Structures as well as the commonly asked puzzles for Oracle.

College Name: IIT ROORKEE
Motivation: Oracle is a reputed company in the space of software and ITeS. It had come to our campus with five profiles. The best means to know about all of them is to attend the pre-placement talk of the company.
Are these interview questions helpful?

I applied via Referral

Interview Preparation Tips

Round: Test
Experience: I appeared for Amdocs through Campus Recruitment Process. Section 1,2,3 was not tough, if you have practiced RD Sharma then don't worry about these sections as it was the easiest part of the written test. After that there were two coding questions in which you can choose any language(C/C++/Java) to write your code. The code were easy, I mean it wasn't like Codechef problems. If you have ever made the programming assignments by yourself then you would definitely be able to crack this section. Even if you didn't make it then you can practice coding questions like finding H.C.F, L.C.M, Removing redundant number from array, finding whether the string is palindrome or not, finding whether the number is Armstrong number or not,etc,. Now comes the technical section that was little bit tough for those who haven't studied about UNIX ever. It was consisting of C, DBMS and Unix. C questions can easily be attempt by completing "Test your C Skills by Yashwant Kanedtkar", In DBMS most of the questions were query based, some PL/SQL questions were also there, in Unix most of the questions were from VI editor commands and some linux commands like sed, uniq, fdisk and very few questions were from shell scripting like, what will be the output of echo*. Overall the test was easy, since it is easy for everyone so you need to do lots of practice because out of more than 200 students only 39 cleared the written test in our campus.
Duration: 2:30 minutes
Total Questions: 82

Skills: Implementation Of Code Using OOPS, Coding Skills, Database Management, Ability To Think, Ability To Cope Up With Stress, Ability To Deal Diplomatically, 1)communication
College Name: NIT Sikkim

I applied via Campus Placement

Interview Questionnaire 

2 Questions

  • Q1. You have a Binary tree having numbers>=0 and a numeber N. Print all downwards paths from any node having the sum of elements equal to N
  • Ans. 

    Print all downward paths from any node in a binary tree with sum of elements equal to N.

    • Traverse the binary tree and keep track of the sum of elements in the path from root to current node.

    • If the sum equals N, print the path from root to current node.

    • Recursively traverse the left and right subtrees with updated sum.

    • Use a stack to keep track of the current path being traversed.

    • Example: Binary tree with root 1, left chil...

  • Answered by AI
  • Q2. You have a cuboid (m*n*p) each block of the cuboid is having a metallic ball. Now we are passing X-ray from front face and getting a bool matrix1 of m*p the elements are set if there is a black spot.(as...
  • Ans. 

    Yes, it is possible to get the accurate result from the given data.

    • The coordinates (i,j,k) where metallic balls are present can be determined by finding the set elements in both matrix1 and matrix2.

    • Additional data is not required as the given data is sufficient to determine the coordinates.

    • The coordinates can be obtained by iterating through the elements of matrix1 and matrix2 and checking for set elements.

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Output questions
Tips: focus on basics
Duration: 30 minutes
Total Questions: 15

Round: Test
Experience: Two coding problems in one hour,on Cocobues.com

1. Given two arrays of numbers. The numbers are from 0-9 you have two maximize the first array by using the elements from the second array.
the elements can be used only once.
e.g. arr1[]={5,2,3,6,7};
arr2[]={9,2,8,4,5};
You should output the modified arr1 as {9,8,5,6,7}

2.Given a matrix of characters and a word.
you have to count the number of occurences of that word in that matrix. you can move to any of the eight valid directions from current position.
e.g. word="HELLO";
matrix[][5]={ {'H','E','L','L','O'},
{'E','H','E','A','B'},
{'L','L','O','C','D'}};
output should be : 5

Tips: DO AS MUCH AS PRACTICE
Duration: 60 minutes
Total Questions: 2

Round: Test
Experience: One Coding question was given to all the students ,You have to code and explain it.
You are given an string as input which represents a path. You have to normalize that path inplace(NO EXTRA SPACE).
e.g.
input : "\a\b\c\..\..\file.txt"
output: "\a\file.txt"
Hint: Double dot(..) means you have to skip the previous parent.
It was on paper.
Duration: 40 minutes
Total Questions: 1

Round: Technical Interview
Experience: The interviewer was very nice that was an amazing experience.
Tips: Be confident and relaxed.

Round: HR Interview
Experience: Again the interviewer was very nice. Firstly he asked me what i have done in technical till that time.
After the interview was over he looks impressed.
Tips: Don't see what others are doing . Take your time and try to short out the correct solution.

General Tips: Do coding as much as you can
Skills: Algorithm, Coding Skills And Knowledge On Data Structures
Duration: 2
College Name: NIT Bhopal
Motivation: It comes to our institute, and the name Microsoft is sufficient for motivation.
Funny Moments: The journey to Microsoft IDC Hydrabad was very beautiful.

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Write the backend server code for a tic tac toe game
  • Ans. 

    Backend server code for a tic tac toe game

    • Create a RESTful API using a framework like Express.js

    • Implement game logic to check for winning conditions

    • Use a database to store game state and user information

    • Handle user authentication and authorization

    • Implement real-time updates using WebSockets

  • Answered by AI
  • Q2. Write a program to store a tree on a file. Also write code to reconstruct the tree from that file. Think of efficient techniques
  • Ans. 

    Program to store and reconstruct a tree from a file with efficient techniques.

    • Use a recursive approach to traverse the tree and write each node to the file

    • Include information about the node's parent and children in the file

    • Use a unique identifier for each node to reconstruct the tree from the file

    • Use a data structure like a hash table to store the nodes and their identifiers for efficient reconstruction

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: All types of C/C++ Aptitude and I/O questions were asked.
Was not a very easy round.
Tips: Prepare from -----/ and -----/
I had done everything in these 2 links.
Other than that, you can prepare from "Test your C Skills" by Yeshwant Kanetkar. PDF available online.
Duration: 30 minutes
Total Questions: 40-50

Round: Test
Experience: Two coding questions were asked. It was hosted on CoCubes website.
Questions were pretty basic.
First one was ad-hoc, requiring to count the number of set bits of a number.
Second one was the standard, minimum cost path DP problem.
Tips: Prepare from geeksforgeeks, careercup and ambitionbox.
If you know competitive programming, you should not have much of a problem.
Duration: 90 minutes
Total Questions: 2

Round: Test
Experience: Had to write code on paper. 2 questions.
First one was to rotate a matrix by 90 degrees. Pretty standard question.
Second one was to remove all negative elements in an array to the right end. Do it without extra memory.
Tips: Apart from correctness of solution, they check for code quality. Code written must be clean, indented and with properly named variables and functions.
Keep communicating your ideas to the people who will be supervising the test. They will understand your thought process that way.
Duration: 60 minutes
Total Questions: 2

Round: Technical Interview
Experience: Wrote the class in JAVA. Explained the methods, and optimized them. Variables were named properly.
Also generalized the class for an nxn matrix tic-tac-toe game.
Interviewer was very friendly. Wrote the code on paper.
Tips: Prepare on class design beforehand. They are quite likely to ask you questions on OOP.
Write clean code.

Round: Technical Interview
Experience: Just had to write the functions. Wrote code in C++.
The interviewer tested me on edge cases. Asked me to prepare test cases.
Tips: Make sure your code is ready to tackle those dirty edge cases.
Knowing standard library functions is beneficial. Make sure you learn some important ones. They can come in handy.
Write clean code. You can choose any language you are comfortable in.

General Tips: Stay calm. Prepare well.
Focus on the data structures that Microsoft usually asks about.
Skill Tips: A good internship helps in the process. I had interned at Google, so I got selected relatively easily as compared to other candidates. Make sure your resume is as impressive as you can make it.
Stay calm in the rounds. That way you can think better.
Communicate with the company officials. They will know you and your thought process that way.
Don't stay quiet in the interview rounds. If you have doubts, ask them. I had made this mistake when they came for internships and did not get selected because I didn't clear my doubts. The interview should be ideally like a discussion, where you present your thoughts and ideas, clear your doubts, and come up with a solution.
Skills: Resume, Communication, Analytical Skills, Algorithmic Approach To Problem Solving, Coding Skills And Knowledge On Data Structures
College Name: NIT Surathkal
Motivation: It is one of the biggest tech giants in the world. I definitely wanted to be a part of it.
Funny Moments: Since I had only 2 interviews, while others had 5, I came out so early that they thought I was rejected.
They later discovered, they were wrong.

Skills evaluated in this interview

Adobe Interview FAQs

How many rounds are there in Adobe Technical Support Engineer interview?
Adobe interview process usually has 3-4 rounds. The most common rounds in the Adobe interview process are Technical, Resume Shortlist and Group Discussion.
How to prepare for Adobe Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Adobe. The most common topics and skills that interviewers at Adobe expect are Troubleshooting, Adobe, Technical Support, Java and Computer Networking.
What are the top questions asked in Adobe Technical Support Engineer interview?

Some of the top questions asked at the Adobe Technical Support Engineer interview -

  1. 1.Blue screen of death 2. Difference between ipv4 and ipv6 3. Mac address 4. Ip...read more
  2. SSO , Authentication, authorizat...read more
  3. Basic Technical knowle...read more

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Overall Interview Experience Rating

4.3/5

based on 3 interview experiences

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 50%
2-4 weeks 50%
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Adobe Technical Support Engineer Salary
based on 138 salaries
₹3.8 L/yr - ₹9.9 L/yr
16% more than the average Technical Support Engineer Salary in India
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Adobe Technical Support Engineer Reviews and Ratings

based on 15 reviews

3.2/5

Rating in categories

3.3

Skill development

3.8

Work-life balance

3.7

Salary

3.1

Job security

3.6

Company culture

2.7

Promotions

3.3

Work satisfaction

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