Customer Care

10+ Customer Care Interview Questions and Answers

Updated 1 Oct 2024
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Q1. What will you do if you were given 1 millions in amount in your hand. How will you spend it?

Ans.

I would invest a portion of the money, donate to charity, and use the rest for personal expenses.

  • Invest a portion of the money to secure future financial stability

  • Donate a portion to charity to help those in need

  • Use the remaining amount for personal expenses such as travel, home improvements, and savings

Q2. What is different between inbound or outbound process

Ans.

Inbound process involves receiving calls from customers while outbound process involves making calls to customers.

  • Inbound process is reactive while outbound process is proactive.

  • Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.

  • Examples of inbound process include customer service and technical support while examples of outbound process include telemarketing and sales calls.

Customer Care Interview Questions and Answers for Freshers

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Q3. What do you mean by customer care?

Ans.

Customer care refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

  • Customer care involves addressing customer inquiries, concerns, and complaints.

  • It focuses on providing excellent service and ensuring customer satisfaction.

  • Customer care can include various channels such as phone, email, chat, or in-person interactions.

  • It involves actively listening to customers, empathizing with their needs, and find...read more

Q4. What is retention? What do you mean by that?

Ans.

Retention refers to the ability of a company to keep its customers and prevent them from switching to competitors.

  • Retention is a key metric for businesses as it is more cost-effective to retain existing customers than to acquire new ones.

  • Retention can be improved through various strategies such as offering loyalty programs, providing excellent customer service, and regularly engaging with customers.

  • Retention rate is calculated by dividing the number of customers at the end of...read more

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Q5. Disadvantages and advantages of social media

Ans.

Social media has advantages like increased connectivity and disadvantages like cyberbullying and addiction.

  • Advantages: increased connectivity, easy access to information, networking opportunities, marketing potential

  • Disadvantages: cyberbullying, addiction, spread of misinformation, privacy concerns

  • Example: Social media can connect people from all over the world, but it can also lead to cyberbullying and addiction to likes and notifications.

  • Example: Social media can be a power...read more

Q6. What is the different between BPO or call center

Ans.

BPO is a broader term that includes call centers. Call centers are a type of BPO.

  • BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.

  • Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.

  • BPOs can also include non-voice services such as email support, chat support, and social media management.

  • BPOs can be in-house or outsourced ...read more

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Q7. How to handle customer indifferent situations?

Ans.

Handling customer indifference requires active listening, empathy, and problem-solving skills.

  • Acknowledge the customer's feelings and apologize for any inconvenience.

  • Ask open-ended questions to understand the root cause of their indifference.

  • Offer solutions or alternatives to address their concerns.

  • Follow up with the customer to ensure their satisfaction.

  • Maintain a positive and professional attitude throughout the interaction.

Q8. What is called outbound process

Ans.

Outbound process refers to the process of making outgoing calls to customers for various purposes.

  • It involves making calls to customers for sales, marketing, surveys, or follow-ups.

  • The aim is to reach out to customers and establish a connection.

  • Examples include telemarketing, customer surveys, appointment reminders, and debt collection.

  • It requires good communication skills and the ability to handle customer queries and complaints.

  • Outbound process is an important aspect of cus...read more

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Q9. What is called inboud process

Ans.

Inbound process refers to the handling of incoming customer inquiries, requests, or issues.

  • Inbound process involves receiving and responding to customer calls, emails, or chats.

  • It focuses on providing assistance, resolving problems, and answering questions.

  • Examples of inbound processes include customer support, technical support, and help desk services.

Q10. Difference between participated products and non participated products

Ans.

Participated products are those in which the customer actively engages with the company, while non-participated products are those that the customer uses passively.

  • Participated products involve customer feedback and interaction

  • Non-participated products are typically consumed without any active involvement from the customer

  • Examples of participated products include online surveys, feedback forms, and interactive apps

  • Examples of non-participated products include household items ...read more

Q11. Is black life matter

Ans.

Yes, black life matters. It is a movement that advocates for the rights and equality of black people.

  • Black Lives Matter is a social movement that started in the United States in 2013 after the acquittal of George Zimmerman in the shooting death of Trayvon Martin.

  • The movement aims to address systemic racism and police brutality against black people.

  • It has sparked protests and conversations around the world about racial inequality and social justice.

  • The movement has also faced ...read more

Q12. Wat is components of AC

Ans.

Components of an AC include compressor, condenser, evaporator, expansion valve, and refrigerant.

  • Compressor: responsible for circulating refrigerant through the system

  • Condenser: releases heat absorbed by the refrigerant

  • Evaporator: absorbs heat from the air inside the room

  • Expansion valve: regulates the flow of refrigerant

  • Refrigerant: substance used to cool the air

Q13. Wat is known as energy

Ans.

Energy is the ability to do work or produce heat.

  • Energy can exist in various forms such as kinetic, potential, thermal, chemical, nuclear, and electromagnetic

  • It is measured in units such as joules or calories

  • Energy can be transferred or converted from one form to another

  • Examples include the energy stored in a battery, the heat energy from the sun, and the kinetic energy of a moving car

Q14. Wat is thermodynamics

Ans.

Thermodynamics is the branch of physics that deals with the relationships between heat, work, and energy.

  • Thermodynamics studies the transfer of energy in the form of heat and work.

  • It involves concepts such as temperature, pressure, and entropy.

  • The laws of thermodynamics govern the behavior of energy in systems.

  • Examples include engines converting heat into mechanical work and refrigerators removing heat from a space.

  • Thermodynamics is crucial in understanding processes like com...read more

Q15. Wat is Unit of heat

Ans.

Unit of heat is a measurement of energy transferred between two bodies due to a temperature difference.

  • Unit of heat is typically measured in joules (J) or calories (cal).

  • One calorie is defined as the amount of heat required to raise the temperature of one gram of water by one degree Celsius.

  • Heat can also be measured in British Thermal Units (BTU) or kilowatt-hours (kWh).

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