24/7 Customer Sales Executive Interview Questions and Answers

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Realtime sales scenarios

Q1. Salary discussion
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Q2. Why leaving current org?
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Q3. How to do ethical sales?
Ans. 
Ethical sales involves honesty, transparency, and putting the customer's needs first.
• Always be honest with customers about your product or service.

• Avoid pressuring customers into making a purchase they are unsure about.

• Listen to the customer's needs and provide solutions that genuinely benefit them.

• Respect customer privacy and confidentiality.

• Ensure all sales practices comply with laws and regulations.

• Build long-term r...read more
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Q4. 5 leadership skills
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Q5. Difficult scenarios and how to tackle them
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Handling difficult scenarios is crucial in sales management. It requires quick thinking and problem-solving skills.
• Stay calm and composed

• Listen actively to understand the issue

• Offer solutions or alternatives

• Seek feedback and learn from the experience
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Q1. Tell me about yourself
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Q1. What are your customer wins
Ans. 
I have successfully closed deals with major clients resulting in increased revenue and long-term partnerships.
• Closed deals with Fortune 500 companies resulting in a 30% increase in sales revenue

• Established long-term partnerships with key clients leading to repeat business

• Implemented successful sales strategies that resulted in a 50% growth in customer base
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Q1. Tell me about past experience
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Q1. Please tell me about sales
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Sales involves the process of persuading potential customers to purchase products or services.
• Building relationships with customers

• Understanding customer needs and preferences

• Effective communication and negotiation skills

• Closing deals and meeting sales targets
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Q2. What you knw about company
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Just an easy test, written test

Easy aptitude written test

Inquiring about salary expectations will likely lead to an offer that does not exceed 30%, with 12% as a variable amount allocated for a performance bonus, which you may never receive, based on the rationale that your experience is not relevant, despite having a background in a related field such as voice processing. Additionally, do not anticipate clear job descriptions, as the company's approach is broad and diplomatic, reflecting a lack of transparency.

Q1. Tell me about yourself.
Ans. 
Experienced voice process executive with strong communication skills and a proven track record of delivering exceptional customer service.
• Over 5 years of experience in handling customer queries and resolving issues efficiently

• Proficient in using CRM software to track customer interactions and maintain records

• Skilled in active listening and problem-solving to ensure customer satisfaction

• Ability to work well under pressu
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Q2. Questions which are not relevant or the process and work criteria they are not aware of from previous job role,and if you have number or percentage in your resume then please remove it that will be ur ene...read more
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and providing solutions

• Strong communication skills both written and verbal

• Ability to remain calm and professional in high-pressure situations

• Familiar with CRM systems and ticketing platforms

• Previous experience in retail customer service
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Q2. Walk me through the resume
Ans. 
I have a diverse background in customer service and communication skills.
• Started as a customer service representative at XYZ Company, handling inquiries and resolving issues

• Promoted to team lead, responsible for training new hires and managing escalations

• Completed a communication skills workshop to improve interactions with customers
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Q1. Walk me through the resume
Ans. 
Experienced in customer service and problem-solving skills, with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, honing communication and problem-solving skills

• Currently seeking to apply skills in customer support role
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Q2. Salary expectation
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English test, email writing

Q1. I don't remember the questions as it was 13 years ago.
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Q2. I don't remember the questions as it was 13 years ago.
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Q1. I don't remember the questions as it was 13 years ago.
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Q2. I don't remember the questions as it was 13 years ago.
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