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I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.
Versant round where you have to complete some given task given by them in a given time frame
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
Communication test and pronunciation skills
I applied via Naukri.com and was interviewed before Dec 2022. There was 1 interview round.
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
24/7 Customer interview questions for designations
I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.
I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.
I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.
I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.
I am proficient in u...
To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to understand their concerns and frustrations.
Empathize with their emotions and acknowledge their feelings.
Apologize sincerely for any inconvenience caused.
Offer a solution or alternative to address their issue.
Follow up to ensure their satisfaction and resolve any remaining concerns.
Yes
I am comfortable working in rotational shifts and week offs.
I understand the nature of the customer support role and the need for flexibility in working hours.
I have previous experience working in similar shifts and have successfully managed my work-life balance.
I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.
I believe that providing excellent customer support requires b...
Yes, I am comfortable working on weekends.
I understand the importance of providing support to customers even on weekends
I am willing to adjust my schedule to accommodate weekend shifts
I have previous experience working on weekends in a customer support role
I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices
I am committed to providing excellent customer service, regardless o
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posted on 2 Nov 2021
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
posted on 20 May 2021
posted on 2 Apr 2022
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.
I can take around 50-60 calls in a day depending on the complexity of the issues.
I prioritize the urgent calls first
I take breaks in between calls to avoid burnout
I ensure that each call is resolved satisfactorily
I keep track of the number of calls taken and time spent on each call
I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.
I listen carefully to the customer's concerns and empathize with their situation.
I provide clear and concise explanations of the benefits of our products or services.
I offer alternative solutions if the customer is not satisfied with the initial proposal.
I remain calm and professional even in difficu...
I am very good in de escalation.
I listen actively and empathetically to the customer's concerns.
I remain calm and composed, even in difficult situations.
I offer solutions and alternatives to the customer's problem.
I apologize for any inconvenience caused and assure the customer that their issue will be resolved.
I follow up with the customer to ensure their satisfaction.
For example, when a customer was upset about a del...
posted on 22 Nov 2020
I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.
posted on 6 May 2021
I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.
Survival requires adaptability, resilience, and resourcefulness.
Stay calm and focused
Assess the situation and prioritize needs
Be flexible and willing to adjust plans
Stay positive and maintain hope
Utilize available resources and seek help when needed
based on 4 interviews
1 Interview rounds
based on 60 reviews
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