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I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.
Versant round where you have to complete some given task given by them in a given time frame
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
Communication test and pronunciation skills
I applied via Naukri.com and was interviewed before Dec 2022. There was 1 interview round.
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
24/7 Customer interview questions for designations
I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.
I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.
I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.
I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.
I am proficient in u...
To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to understand their concerns and frustrations.
Empathize with their emotions and acknowledge their feelings.
Apologize sincerely for any inconvenience caused.
Offer a solution or alternative to address their issue.
Follow up to ensure their satisfaction and resolve any remaining concerns.
Yes
I am comfortable working in rotational shifts and week offs.
I understand the nature of the customer support role and the need for flexibility in working hours.
I have previous experience working in similar shifts and have successfully managed my work-life balance.
I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.
I believe that providing excellent customer support requires b...
Yes, I am comfortable working on weekends.
I understand the importance of providing support to customers even on weekends
I am willing to adjust my schedule to accommodate weekend shifts
I have previous experience working on weekends in a customer support role
I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices
I am committed to providing excellent customer service, regardless o
Top trending discussions
posted on 29 May 2022
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
posted on 19 Oct 2022
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
Speak anything in English for 5 minutes
posted on 22 Apr 2021
I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.
posted on 19 Mar 2018
Minacs offers a supportive work environment with opportunities for growth and development.
Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values
posted on 11 Mar 2021
I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.
Customer satisfaction can be provided by understanding their needs, providing prompt and effective solutions, and maintaining a positive and empathetic attitude.
Listen actively to customers and understand their concerns
Respond promptly and provide effective solutions
Maintain a positive and empathetic attitude
Personalize the customer experience
Follow up to ensure customer satisfaction
Continuously improve customer suppor...
based on 4 interviews
1 Interview rounds
based on 60 reviews
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Executive
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