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24/7 Customer Customer Support Executive Interview Questions and Answers

Updated 28 Mar 2024

24/7 Customer Customer Support Executive Interview Experiences

5 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Assignment 

Versant round where you have to complete some given task given by them in a given time frame

Round 2 - HR 

(1 Question)

  • Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
Round 3 - Behavioral 

(1 Question)

  • Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be good in grammar and communication skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Your favourite topic
Round 2 - Assignment 

Communication test and pronunciation skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication have positive attitude.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked the info abouth the customer support roles and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Search for temporary job then it's good but for long term it's hell

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. A HR question, how the service should be there for any customer who is so arrogant in a conversation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Jus listen to there problem and deal with it. Because we don't know what are there suffering. So better to listen to there problem and give them resolution.

24/7 Customer interview questions for designations

 Customer Support

 (1)

 Customer Support Associate

 (2)

 Non Voice Customer Support Executive

 (1)

 Customer Service Executive

 (7)

 Customer Care Executive

 (3)

 Technical Support Executive

 (3)

 Email Support Executive

 (1)

 Chat Support Executive

 (2)

I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Give intro of yourself?
  • Ans. 

    I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.

    • I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.

    • I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.

    • I am proficient in u...

  • Answered by AI
  • Q2. How to handle irritated user/ customer?
  • Ans. 

    To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.

    • Listen actively to understand their concerns and frustrations.

    • Empathize with their emotions and acknowledge their feelings.

    • Apologize sincerely for any inconvenience caused.

    • Offer a solution or alternative to address their issue.

    • Follow up to ensure their satisfaction and resolve any remaining concerns.

  • Answered by AI
Round 2 - Technical 

(3 Questions)

  • Q1. Email writing, Typing test, typing speed?
  • Q2. Comfortable to work in rotational shifts and week offs?
  • Ans. 

    Yes

    • I am comfortable working in rotational shifts and week offs.

    • I understand the nature of the customer support role and the need for flexibility in working hours.

    • I have previous experience working in similar shifts and have successfully managed my work-life balance.

    • I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.

    • I believe that providing excellent customer support requires b...

  • Answered by AI
  • Q3. Comfortable working on weekend?
  • Ans. 

    Yes, I am comfortable working on weekends.

    • I understand the importance of providing support to customers even on weekends

    • I am willing to adjust my schedule to accommodate weekend shifts

    • I have previous experience working on weekends in a customer support role

    • I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices

    • I am committed to providing excellent customer service, regardless o

  • Answered by AI

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Support Executive interview:
  • Phonetics
  • Grammar
  • Email writing
Interview preparation tips for other job seekers - Focus on communication skills. Try to avoid unnecessary fillers or pauses while speaking. Present yourself confidently.

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. There are lot of questions were asked and its depends on profile and your experience on the basis of experience questions were asked .

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep focusing on things work on communication and written skills .

Interview Questionnaire 

2 Questions

  • Q1. Nothing one of the worst company If u r on covid they will hold ur salary You have to sit for 10 hours no break Even for washroom u need to ask
  • Q2. N.a

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Tell me about yourself.
Round 3 - One-on-one 

(5 Questions)

  • Q1. What do you understand by customer support executive?
  • Q2. How much calls can you take in a day?
  • Ans. 

    I can take around 50-60 calls in a day depending on the complexity of the issues.

    • I prioritize the urgent calls first

    • I take breaks in between calls to avoid burnout

    • I ensure that each call is resolved satisfactorily

    • I keep track of the number of calls taken and time spent on each call

  • Answered by AI
  • Q3. How good are you in convincing a customer?
  • Ans. 

    I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

    • I listen carefully to the customer's concerns and empathize with their situation.

    • I provide clear and concise explanations of the benefits of our products or services.

    • I offer alternative solutions if the customer is not satisfied with the initial proposal.

    • I remain calm and professional even in difficu...

  • Answered by AI
  • Q4. How good are you in de escalation?
  • Ans. 

    I am very good in de escalation.

    • I listen actively and empathetically to the customer's concerns.

    • I remain calm and composed, even in difficult situations.

    • I offer solutions and alternatives to the customer's problem.

    • I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

    • I follow up with the customer to ensure their satisfaction.

    • For example, when a customer was upset about a del...

  • Answered by AI
  • Q5. Why should I hire you?
Round 4 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support Executive interview:
  • Covid
  • Hobbies
  • Intrests
Interview preparation tips for other job seekers - Be confidence in you answer, avoid mumbling, avoid taking time to answer the question of customer maximum just take 45 seconds. Keep smiling in the whole interview, ask questions and clarity of question if you don't answer, use simple words in explaining

I applied via Naukri.com and was interviewed in Oct 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do you want me to hire you, as we have more candidates who are better than you?

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to tell all my friends that, be confident in yourself, and express your opinions and thoughts to interveiwer clearly.

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduction
  • Q2. Product knowledge
  • Q3. How to achieve goal
  • Q4. How to survive
  • Ans. 

    Survival requires adaptability, resilience, and resourcefulness.

    • Stay calm and focused

    • Assess the situation and prioritize needs

    • Be flexible and willing to adjust plans

    • Stay positive and maintain hope

    • Utilize available resources and seek help when needed

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
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24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Customer Support Executive interview?
24/7 Customer interview process usually has 2-3 rounds. The most common rounds in the 24/7 Customer interview process are HR, Assignment and Technical.
How to prepare for 24/7 Customer Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are customer support, bpo, Communication Skills, Customer Service and Inbound Process.
What are the top questions asked in 24/7 Customer Customer Support Executive interview?

Some of the top questions asked at the 24/7 Customer Customer Support Executive interview -

  1. How to handle irritated user/ custom...read more
  2. Email writing, Typing test, typing spe...read more

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24/7 Customer Customer Support Executive Interview Process

based on 4 interviews

1 Interview rounds

  • HR Round
View more
24/7 Customer Customer Support Executive Salary
based on 230 salaries
₹1.5 L/yr - ₹5 L/yr
9% more than the average Customer Support Executive Salary in India
View more details

24/7 Customer Customer Support Executive Reviews and Ratings

based on 60 reviews

3.2/5

Rating in categories

3.0

Skill development

3.2

Work-life balance

2.7

Salary

2.8

Job security

3.4

Company culture

2.5

Promotions

3.0

Work satisfaction

Explore 60 Reviews and Ratings
Customer Support Executive

Bangalore / Bengaluru

0-5 Yrs

₹ 2.75-4.5 LPA

Customer Support Executive

Bangalore / Bengaluru

0-4 Yrs

₹ 2.5-4 LPA

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