Zoho Customer Support Executive Interview Questions and Answers

Q1. Why do you want to join MS
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Q1. Talk about yourself and what do you know about the organisation (ADP)
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Q1. He asked me to give a introduction
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Q2. He asked me to tell something about my last job
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Q1. Tell me something about yourself.
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Q2. Do you know about our company
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Q3. What you can do when you have 24 hours of free
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Q4. What are your hobbies
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Q5. Do u have any questions for me
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Q1. What do you think Google Operations Center does?
Ans. 
Google Operations Center is responsible for managing and monitoring Google's infrastructure and services.
• Google Operations Center oversees the operation and maintenance of Google's data centers.

• They monitor the performance and availability of Google's services, such as Google Search, Gmail, and Google Cloud Platform.

• The center handles incident management and response to ensure minimal downtime and quick resolution of i...read more
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Q2. Explain your Educational Background and your previous work (if you have any)
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Q3. What would motivate you to come to work every day?
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Q4. How would you handle an irate customer?
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up to ensure their satisfaction
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Q1. Self introduction
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Q2. Your favourite topic
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Communication test and pronunciation skills