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Google Customer Support Associate Interview Questions and Answers

Updated 25 Aug 2022

Google Customer Support Associate Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. What do you think Google Operations Center does?
  • Ans. 

    Google Operations Center is responsible for managing and monitoring Google's infrastructure and services.

    • Google Operations Center oversees the operation and maintenance of Google's data centers.

    • They monitor the performance and availability of Google's services, such as Google Search, Gmail, and Google Cloud Platform.

    • The center handles incident management and response to ensure minimal downtime and quick resolution of i...

  • Answered by AI
  • Q2. Explain your Educational Background and your previous work (if you have any)
  • Q3. What would motivate you to come to work every day?
  • Q4. How would you handle an irate customer?
  • Ans. 

    I would listen to their concerns, empathize with them, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution to their problem

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answers. Explain carefully.

Interview questions from similar companies

Associate Interview Questions & Answers

Oracle user image amboxavatar

posted on 10 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Asked me to create a PowerPoint on how would I help the sales team with the selling pitch
  • Q2. Asked me to write an email summarizing my findings from the selling pitch deck
  • Q3. Guesstimate - how many flights are handled by Bangalore airport on a daily basis
  • Ans. 

    Around 600 flights are handled by Bangalore airport on a daily basis.

    • Bangalore airport is one of the busiest airports in India

    • It handles both domestic and international flights

    • On average, there are around 25-30 flights per hour

    • The number of flights may vary depending on the day of the week and time of the year

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills are very important

Interview Questionnaire 

5 Questions

  • Q1. Questions on Sales cycle and Oracle products like HCM, ERP, EPM and other cloud services
  • Q2. Questions on Current IT Trends
  • Q3. Questions on Financial Analytics (Profitability ratios and financial modeling) and product bench marking approach
  • Q4. Questions on CLoud, IoT, Blockchain Trends and applications across industries
  • Q5. Face to Face questions - Guesstimate and Case Study, 2 subsequent interviews on Case Study with Manager and Director
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Based on experience
Round 2 - One-on-one 

(1 Question)

  • Q1. How was the process of rcm
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself Work experience
  • Ans. 

    I am a Senior Associate with 5 years of experience in project management and client relations.

    • 5 years of experience in project management and client relations

    • Strong communication and organizational skills

    • Proven track record of successfully leading cross-functional teams

    • Proficient in data analysis and reporting

    • Previous experience in developing and implementing strategic initiatives

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How did you get to know about infinx do you have any exp in medical billing
Round 3 - HR 

(1 Question)

  • Q1. Over all salary discussion
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Basic questions
  • Q2. Something you do in free time
  • Q3. State your answer
  • Q4. Why do you want to join this company
  • Q5. State your best answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice company to learn soft skills and begin the career
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is prior Authorization
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Palindrome for a string`
  • Ans. 

    A palindrome for a string is a word, phrase, number, or other sequence of characters that reads the same forward and backward.

    • Check if the string is equal to its reverse to determine if it is a palindrome.

    • Ignore spaces and punctuation when checking for palindromes.

    • Examples: 'racecar', 'madam', '1221'

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Go through overall denials?
  • Q2. Check claim for boxes
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about self
  • Ans. 

    I am a dedicated and experienced professional with a strong work ethic and passion for continuous learning and growth.

    • Experienced in project management and team leadership

    • Strong communication and interpersonal skills

    • Proven track record of delivering high-quality results under pressure

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary hike and provide the designation

Google Interview FAQs

How many rounds are there in Google Customer Support Associate interview?
Google interview process usually has 1 rounds. The most common rounds in the Google interview process are HR.
What are the top questions asked in Google Customer Support Associate interview?

Some of the top questions asked at the Google Customer Support Associate interview -

  1. What do you think Google Operations Center do...read more
  2. How would you handle an irate custom...read more

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Google Customer Support Associate Salary
based on 4 salaries
₹2 L/yr - ₹4.2 L/yr
19% more than the average Customer Support Associate Salary in India
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