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24/7 Customer Customer Support Executive Interview Questions and Answers
24/7 Customer Customer Support Executive Interview Experiences
5 interviews found
Mahabir Prasad
I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Give intro of yourself?
- Ans.
I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.
I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.
I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.
I am proficient in u...
- Q2. How to handle irritated user/ customer?
- Ans.
To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to understand their concerns and frustrations.
Empathize with their emotions and acknowledge their feelings.
Apologize sincerely for any inconvenience caused.
Offer a solution or alternative to address their issue.
Follow up to ensure their satisfaction and resolve any remaining concerns.
(3 Questions)
- Q1. Email writing, Typing test, typing speed?
- Q2. Comfortable to work in rotational shifts and week offs?
- Ans.
Yes
I am comfortable working in rotational shifts and week offs.
I understand the nature of the customer support role and the need for flexibility in working hours.
I have previous experience working in similar shifts and have successfully managed my work-life balance.
I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.
I believe that providing excellent customer support requires b...
- Q3. Comfortable working on weekend?
- Ans.
Yes, I am comfortable working on weekends.
I understand the importance of providing support to customers even on weekends
I am willing to adjust my schedule to accommodate weekend shifts
I have previous experience working on weekends in a customer support role
I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices
I am committed to providing excellent customer service, regardless o
Interview Preparation Tips
- Phonetics
- Grammar
- Email writing
Selected
I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.
Versant round where you have to complete some given task given by them in a given time frame
(1 Question)
- Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
(1 Question)
- Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Your favourite topic
Communication test and pronunciation skills
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Dec 2022. There was 1 interview round.
(1 Question)
- Q1. Asked the info abouth the customer support roles and responsibilities
Interview Preparation Tips
24/7 Customer interview questions for designations
I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. A HR question, how the service should be there for any customer who is so arrogant in a conversation?
Interview Preparation Tips
Interview questions from similar companies
I applied via LinkedIn and was interviewed in Mar 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
- Q2. ''how do you see yourself in 5 years''
Panel interview with the team leaders (4).
Answering competency based questions such as ''tell e about a time when you work under pressure''...
Writing an example of how you would solve an issue with a client
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Automatic Data Processing (ADP)
Anonymous
posted on 23 Oct 2024
I applied via Job Portal
(1 Question)
- Q1. Talk about yourself and what do you know about the organisation (ADP)
Interview Preparation Tips
- Finance Related questions
- About the organisation
- About your stability
- Why do you wish to work with ADP
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(2 Questions)
- Q1. He asked me to give a introduction
- Q2. He asked me to tell something about my last job
Interview Preparation Tips
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
(5 Questions)
- Q1. Tell me something about yourself.
- Q2. Do you know about our company
- Q3. What you can do when you have 24 hours of free
- Q4. What are your hobbies
- Q5. Do u have any questions for me
Interview Preparation Tips
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24/7 Customer Customer Support Executive Interview Process
based on 4 interviews
1 Interview rounds
- HR Round
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based on 60 reviews
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