10+ NON Voice Process Interview Questions and Answers

Yes, as a fresher pursuing an MBA, you can join the company and gain valuable experience.

• Many companies value fresh perspectives from MBA students.

• Internships or entry-level positions can provide practical experience.

• Networking during your MBA can lead to job opportunities.

• Skills learned in your MBA, like teamwork and communication, are beneficial.

Mortgage value refers to the monetary worth of a property that is used as collateral for a loan.

• Mortgage value is the assessed value of a property that determines the maximum loan amount a borrower can obtain.

• It is based on factors such as the property's location, size, condition, and market trends.

• Lenders typically lend a percentage of the mortgage value, known as loan-to-value ratio.

• For example, if a property's mortgage value is $200,000 and the lender offers an 80% loan-to...read more

A debit card is a payment card that deducts money directly from a linked bank account when making a purchase.

• Debit cards are linked to a bank account and allow users to make purchases using funds available in the account.

• Unlike credit cards, debit cards do not involve borrowing money and require immediate payment.

• Debit cards can be used at ATMs to withdraw cash, make online or in-store purchases, and for contactless payments.

• Examples of debit card providers include Visa, Mast...read more

My short term goal is to gain experience and develop my skills in the non-voice process. My long term goal is to take on leadership roles and contribute to the growth of the organization.

• Short term goal: Gain experience and develop skills

• Long term goal: Take on leadership roles and contribute to organizational growth

Yes, the company is certified, ensuring compliance with industry standards and quality assurance.

• The company holds certifications like ISO 9001 for quality management.

• It may also have industry-specific certifications, such as PCI DSS for payment processing.

• Certifications ensure that the company adheres to best practices and regulatory requirements.

We can protect our customers by implementing strong security measures and educating them about potential risks.

• Implementing two-factor authentication

• Regularly updating software and security patches

• Providing education and resources on phishing and other scams

• Offering secure payment options

• Ensuring data privacy and confidentiality

• Monitoring for suspicious activity

• Having a dedicated customer support team to address security concerns

A non-voice process is a type of job or task that does not involve direct communication through voice calls.

• Non-voice processes typically involve tasks such as data entry, email support, chat support, content moderation, and back-office operations.

• Employees in non-voice processes communicate with customers or clients through written messages or emails instead of phone calls.

• Examples of non-voice processes include handling customer inquiries via email, providing technical supp...read more

Kurnool is a city in the state of Andhra Pradesh, India.

• Kurnool is the headquarters of Kurnool district.

• It is located on the banks of the Tungabhadra River.

• The city has a rich history and was ruled by various dynasties including the Mauryas, Chalukyas, and Vijayanagara Empire.

• Kurnool is known for its famous Konda Reddy Fort and the Belum Caves, which are the second largest caves in India.

• The city is also a major hub for agriculture and is known for its production of cotton, s...read more

Ms Excel shortcuts include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+S for save.

• Ctrl+C for copy

• Ctrl+V for paste

• Ctrl+S for save

• Ctrl+Z for undo

• Ctrl+Y for redo

• Ctrl+A for select all

• Ctrl+F for find and replace

• Ctrl+H for find and replace with

• Ctrl+B for bold

• Ctrl+I for italic

• Ctrl+U for underline

I am a quick learner with good communication skills, but sometimes I struggle with time management.

• Strengths: Quick learner, good communication skills

• Weakness: Time management

• Example of strength: I was able to quickly adapt to a new software system at my previous job and trained my colleagues on it.

• Example of weakness: I sometimes struggle to prioritize tasks and end up feeling overwhelmed.

Chat process is a customer service method where agents communicate with customers through chat platforms.

• Chat process involves providing customer support through chat platforms such as live chat, social media messaging, and chatbots.

• Agents must have excellent typing and communication skills to provide prompt and accurate responses.

• Chat process can be used for various industries such as e-commerce, banking, and telecommunications.

• Examples of chat process platforms include Zend...read more

B2B process refers to business-to-business transactions between two companies.

• B2B process involves selling products or services to other businesses rather than individual customers.

• It requires building relationships with other businesses and understanding their needs.

• Examples include wholesale trade, supply chain management, and outsourcing services.

• B2B transactions often involve larger volumes and higher values than B2C transactions.

• Effective communication and negotiation sk...read more

The day I rescued a stray dog

• I found a stray dog on the street

• I took him to the vet and got him treated

• I decided to adopt him and give him a home

• He became my loyal companion and brought so much joy to my life