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24/7 Customer Technical Support Executive Interview Questions and Answers

Updated 31 Dec 2022

24/7 Customer Technical Support Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Your communication skills and online aptitude test

Round 3 - One-on-one 

(2 Questions)

  • Q1. How will you handle the situation as team pressure Introduction
  • Q2. How you will sale and what all benifits you will tell about the product
  • Ans. 

    I will highlight the unique features and benefits of the product to the customer.

    • I will start by understanding the customer's needs and requirements.

    • Then, I will explain how our product can fulfill those needs and provide solutions.

    • I will highlight the unique features and benefits of the product, such as its durability, efficiency, and cost-effectiveness.

    • I will also provide examples of how our product has helped other ...

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. Personal information What is your expectations
Round 5 - Technical 

(1 Question)

  • Q1. What all things you know about technical field in telecom What was your job role in previous company. How you handled the customers
Round 6 - Salary Expectations 

(1 Question)

  • Q1. Salary Expectations and skilled questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't panic be confident always give a positive response

I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. We had Versant round in which our English reading, listening and speaking were tested.
  • Q2. Its all about English grammar, tenses and fluency.
  • Q3. Practice English daily and also keep an eye on latest Technological knowledge that will help in Tech support.
  • Q4. You need to be a little Tech savvy.
  • Q5. Pearson English versant test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Aa I mentioned above one need to have good communication and touch with Technology.

Technical Support Executive Interview Questions Asked at Other Companies

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I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions, typing, analytical thinking, grammer

Interview Preparation Tips

Interview preparation tips for other job seekers - They help you in getting selected if they feel like you will work fir less salary. So do negotiate it if you want satisfied package.

Interview questions from similar companies

I was interviewed before May 2016.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about yourself​
  • Ans. 

    I am a technical support executive with experience in troubleshooting software and hardware issues.

    • Experienced in resolving customer queries and providing technical assistance

    • Proficient in diagnosing and troubleshooting software and hardware problems

    • Skilled in communicating complex technical concepts to non-technical users

    • Familiar with various operating systems and software applications

    • Ability to work under pressure an

  • Answered by AI
  • Q2. Why do you want to work here
  • Ans. 

    I want to work here because of the company's reputation, growth opportunities, and alignment with my skills and interests.

    • Company's reputation: I have heard great things about the company's commitment to customer satisfaction and quality service.

    • Growth opportunities: I am impressed by the company's focus on employee development and advancement.

    • Alignment with skills and interests: I have a passion for technical support ...

  • Answered by AI
  • Q3. Why did you leave your previous job
  • Ans. 

    Seeking better growth opportunities and a more challenging role.

    • Limited growth opportunities in previous job

    • Looking for a more challenging role to enhance skills

    • Seeking a company with better work culture and values

    • Relocated to a different city or country

    • Company downsizing or restructuring

  • Answered by AI
  • Q4. Difference between various operating systems.
  • Ans. 

    Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

    • Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.

    • MacOS is known for its sleek design and compatibility with Apple hardware and software.

    • Linux is an open-source OS with various distributions, known for its customization and security features.

    • Android i...

  • Answered by AI
  • Q5. Latest versions of the product
  • Ans. 

    The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

    • Desktop version: 3.0

    • Mobile version: 2.5

  • Answered by AI
  • Q6. Information about the company (process)
  • Q7. Questions related to previous work experience

Interview Preparation Tips

Round: HR Interview
Experience: The HR took me in a cabin, with my CV in her hand. She asked me these questions and a few others. I answered them and then she asked me to wait for the technical interview in the lobby.
Tips: Rehearse your answers well in advance. Look presentable and show confidence.

Round: Technical Interview
Experience: The Operations Manager conducted this interview. He asked the questions mentioned above and also asked my expectations from the company, financially and otherwise.
Tips: Prepare the technical part well and if you don't know, don't guess. Be honest.

Round: Test
Experience: Two assessments. Technical is all objective. Grammar assessment includes a few descriptive questions.
Tips: You can prepare in advance even though the questions are not very tough. Even the organisation is not very serious about these tests, so you can use your phone during the tests to find answers online.
Duration: 1 hour
Total Questions: 40

Round: Typing test
Experience: Typing test in which your typing speed must be 35 words per minute and you need to maintain accuracy of 90% or more. Test duration 2 minutes.
Tips: Practice before. Don't panic. Maintaining speed is easy, focus more on accuracy. They let you try a few times until you pass. So, not much to worry about.

Skills: Communication And Confidence, Product Sense, Patience, Stability

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good. But hr here are sooo lazy

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Must prepare why your looking job and why left you previous organisation

I applied via Walk-in and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.
Round 2 - Technical 

(1 Question)

  • Q1. Tell us about the company.
Round 3 - One-on-one 

(1 Question)

  • Q1. Interviewer start a story and you continue it and finish it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Language and confidence is the key.

I applied via Recruitment Consultant and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why you left your last organisation ?
  • Ans. 

    I left my last organization to pursue new opportunities and further develop my skills.

    • Seeking new challenges and growth

    • Opportunity for career advancement

    • Desire to learn new technologies

    • Better work-life balance

    • Company restructuring or downsizing

    • Relocation or commute issues

  • Answered by AI
  • Q2. Because of family emergency
  • Q3. How long will you stay in this organisation ?
  • Ans. 

    I plan to stay in this organization for the long term, as I am committed to growing my career here.

    • I am looking for stability and growth opportunities in my career.

    • I believe in the company's mission and values, and want to contribute to its success.

    • I am excited about the potential to learn and develop new skills in this role.

    • I am open to taking on additional responsibilities and challenges as they arise.

    • I am committed ...

  • Answered by AI
  • Q4. As I am looking for a vertical growth, so will stay for long.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay positive and calm. Don't exaggerated things. Be simple and be yourself.

I applied via Walk-in and was interviewed before Aug 2019. There were 6 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. The asked questions were totally good but not in use on floor, I saw many of illiterate person who joined the with good references of manager and director mam. They were even not good with Hindi, they used...
  • Q2. Never go teleperformance
  • Q3. Never try to make your career there, they will provide you 25000 CTC per month however you will get 16000 in hand including insentives.
  • Q4. Try to make career with Genpact
  • Q5. Fuck of teleperformance
  • Q6. Totally bad services

Interview Preparation Tips

Interview preparation tips for other job seekers - I don't want to share anything for the bullsit company

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my skills, My primary experience and Just a few questions about myself

Interview Preparation Tips

Interview preparation tips for other job seekers - Plese try not to fumble and be confident with anything you speak.

24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Technical Support Executive interview?
24/7 Customer interview process usually has 6 rounds. The most common rounds in the 24/7 Customer interview process are Resume Shortlist, Aptitude Test and One-on-one Round.
How to prepare for 24/7 Customer Technical Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are Technical Support, Troubleshooting, US Shift, Problem Solving and Remote Access.
What are the top questions asked in 24/7 Customer Technical Support Executive interview?

Some of the top questions asked at the 24/7 Customer Technical Support Executive interview -

  1. How you will sale and what all benifits you will tell about the prod...read more
  2. We had Versant round in which our English reading, listening and speaking were ...read more
  3. Practice English daily and also keep an eye on latest Technological knowledge t...read more

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24/7 Customer Technical Support Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
24/7 Customer Technical Support Executive Salary
based on 121 salaries
₹1.8 L/yr - ₹5.1 L/yr
5% less than the average Technical Support Executive Salary in India
View more details

24/7 Customer Technical Support Executive Reviews and Ratings

based on 26 reviews

3.6/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.3

Salary

2.9

Job security

3.5

Company culture

2.9

Promotions

3.5

Work satisfaction

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