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24/7 Customer

3.5
based on 2.7k Reviews

Working at 24/7 Customer

Company Summary

AI software company optimizing customer-brand engagement & relations

Overall Rating

3.5/5
based on 2.7k reviews
highly rated categories
7% above
industry average
highly rated categories
Critically rated for

Promotions/Appraisal, Salary & Benefits, Work Satisfaction

Work Policy
Work from office
Work from office
78% employees reported
Rotational Shift
Rotational Shift
74% employees reported
Flexible timing
Flexible timing
64% employees reported
No travel
No travel
65% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
Office cab/shuttle
331 employees reported
Cafeteria
Cafeteria
232 employees reported
Job/Soft skill training
Job/Soft skill training
230 employees reported
Health insurance
Health insurance
187 employees reported
View all benefits

About 24/7 Customer

Founded in2000 (24 yrs old)
India Employee Count5k-10k
Global Employee Count10k-50k
HeadquartersSan Jose,California, United States
Website247.ai
Primary Industry
Other Industries
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[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Mission: Mission of connecting consumers to companies to get things done. With two decades of improving customer experience for the world’s leading businesses, we have unparalleled expertise in customer journeys across all channels.
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24/7 Customer Ratings

based on 2.7k reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
980
4
660
3
419
2
161
1
436

Category Ratings

3.6

Company Culture

3.5

Skill Development

3.4

Job Security

3.4

Work-Life Balance

3.3

Work Satisfaction

3.1

Salary & Benefits

2.9

Promotions/Appraisal

24/7 Customer is rated 3.5 out of 5 stars on AmbitionBox, based on 2.7k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at 24/7 Customer
based on 2.5k reviews
3.5
Rated by 722 Women
Rated 3.6 for Company Culture and 3.5 for Skill Development
3.5
Rated by 1.8k Men
Rated 3.6 for Company Culture and 3.5 for Skill Development

Work Policy at 24/7 Customer

based on 157 reviews in last 6 months
Work from office
78%
Permanent work from home
12%
Hybrid
10%

24/7 Customer Reviews

Top mentions in 24/7 Customer Reviews

+ 5 more

Compare 24/7 Customer with Similar Companies

24/7 Customer
Genpact
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Concentrix Corporation
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Overall Rating
3.5/5
based on 2.7k reviews
3.9/5
based on 29.7k reviews
3.4/5
based on 10.5k reviews
3.8/5
based on 24.9k reviews
Highly Rated for
No highly rated category
Job Security
Skill development
Work-Life balance
No highly rated category
Job Security
Critically Rated for
Promotion/Appraisals
Salary & Benefits
Work Satisfaction
Promotion/Appraisals
Salary & Benefits
Promotion/Appraisals
Salary & Benefits
Work Satisfaction
Promotion/Appraisals
Salary & Benefits
Primary Work Policy
Work from office
78% employees reported
Hybrid
68% employees reported
Work from office
61% employees reported
Work from office
76% employees reported
Rating by Women Employees
3.5
Good
rated by 722 women
3.9
Good
rated by 8.3k women
3.4
Average
rated by 3.1k women
3.9
Good
rated by 7.2k women
Rating by Men Employees
3.5
Good
rated by 1.8k men
3.9
Good
rated by 20.3k men
3.4
Average
rated by 6.9k men
3.8
Good
rated by 16.3k men
Job Security
3.3
Average
4.2
Good
3.7
Good
4.1
Good
View more

24/7 Customer Salaries

3.1
rated by 2.7k employees for salaries

Digital Interaction Advisor

(1.2k salaries)
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₹1 L/yr - ₹3.8 L/yr

Digital Interactive Specialist

(1k salaries)
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₹1 L/yr - ₹5 L/yr

Digital Interaction Executive

(408 salaries)
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₹1 L/yr - ₹5.5 L/yr

Customer Service Executive

(293 salaries)
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₹1.5 L/yr - ₹5 L/yr

Team Lead

(241 salaries)
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₹3.2 L/yr - ₹9 L/yr

Customer Support Executive

(215 salaries)
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₹1.5 L/yr - ₹5 L/yr

SME

(170 salaries)
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₹2 L/yr - ₹5.4 L/yr

Customer Care Executive

(155 salaries)
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₹1.1 L/yr - ₹4.1 L/yr

Team Lead Operations

(133 salaries)
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₹3.5 L/yr - ₹7.5 L/yr

Technical Support Executive

(124 salaries)
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₹1.8 L/yr - ₹5.1 L/yr

24/7 Customer Interview Questions

Interview Process at 24/7 Customer

based on 27 interviews in last 1 year
Interview Experience
3.8
Good
Difficulty level
Easy
24%
Moderate
76%

People are getting interviews through

based on 136 24/7 Customer interviews
Walkin
33%
Job Portal
24%
Referral
15%
Company Website
7%
*21% candidates got the interview through other sources
stats-bars
High confidence

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4.1
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4.2
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4.0
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4.3
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4.0
Salesforce
4.1
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24/7 Customer FAQs

24/7 Customer Overview
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