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24/7 Customer
3.5
based on 2.8k Reviews
Company Overview
Company Locations
Working at 24/7 Customer
Company Summary
AI software company optimizing customer-brand engagement & relations
Overall Rating
3.5/5
based on 2.8k reviews
7% below
industry average
Critically rated for
Promotions, Salary, Work satisfaction
Work Policy
Work from office
79% employees reported
Rotational Shift
74% employees reported
Flexible timing
64% employees reported
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
331 employees reported
Cafeteria
232 employees reported
Job/Soft skill training
230 employees reported
Health insurance
187 employees reported
View all benefits
About 24/7 Customer
Founded in2000 (25 yrs old)
India Employee Count5k-10k
Global Employee Count10k-50k
HeadquartersSan Jose,California, United States
Office Locations
Website247.ai
Primary Industry
Other Industries
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[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Mission: Mission of connecting consumers to companies to get things done. With two decades of improving customer experience for the world’s leading businesses, we have unparalleled expertise in customer journeys across all channels.
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24/7 Customer Ratings
based on 2.8k reviews
Overall Rating
3.5/5
How AmbitionBox ratings work?
5
1k
4
683
3
433
2
170
1
456
Category Ratings
3.6
Company culture
3.4
Skill development
3.3
Job security
3.3
Work-life balance
3.3
Work satisfaction
3.0
Salary
2.9
Promotions
24/7 Customer is rated 3.5 out of 5 stars on AmbitionBox, based on 2.8k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at 24/7 Customer
based on 2.6k reviews
3.5
Rated by 754 Women
Rated 3.6 for Company culture and 3.5 for Skill development
3.5
Rated by 1.8k Men
Rated 3.5 for Company culture and 3.4 for Skill development
Work Policy at 24/7 Customer
based on 230 reviews in last 6 months
Work from office
79%
Hybrid
15%
Permanent work from home
6%
24/7 Customer Reviews
Top mentions in 24/7 Customer Reviews
+ 5 more
Compare 24/7 Customer with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.5/5 based on 2.8k reviews | 3.9/5 based on 30.6k reviews | 3.4/5 based on 10.8k reviews | 3.8/5 based on 25.7k reviews |
Highly Rated for | No highly rated category | Job security Skill development Work-life balance | No highly rated category | Job security |
Critically Rated for | Promotions Salary Work-life balance | Promotions Salary | Promotions Salary Work satisfaction | Promotions Salary |
Primary Work Policy | Work from office 79% employees reported | Hybrid 68% employees reported | Work from office 59% employees reported | Work from office 76% employees reported |
Rating by Women Employees | 3.5 Good rated by 754 women | 3.9 Good rated by 8.6k women | 3.4 Average rated by 3.1k women | 3.8 Good rated by 7.4k women |
Rating by Men Employees | 3.5 Good rated by 1.8k men | 3.8 Good rated by 20.9k men | 3.4 Average rated by 7.2k men | 3.8 Good rated by 16.9k men |
Job security | 3.3 Average | 4.2 Good | 3.6 Good | 4.0 Good |
View more
24/7 Customer Salaries
24/7 Customer salaries have received with an average score of 3.0 out of 5 by 2.8k employees.
Digital Interaction Advisor
(1.2k salaries)
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₹1.1 L/yr - ₹4.5 L/yr
Digital Interactive Specialist
(1k salaries)
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₹1 L/yr - ₹5.5 L/yr
Digital Interaction Executive
(395 salaries)
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₹1.3 L/yr - ₹4.5 L/yr
Customer Service Executive
(274 salaries)
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₹1.6 L/yr - ₹5 L/yr
Team Lead
(248 salaries)
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₹3.2 L/yr - ₹8.5 L/yr
Customer Support Executive
(218 salaries)
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₹1.5 L/yr - ₹5 L/yr
SME
(163 salaries)
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₹2 L/yr - ₹5.5 L/yr
Customer Care Executive
(149 salaries)
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₹1.2 L/yr - ₹4.1 L/yr
Technical Support Executive
(122 salaries)
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₹1.8 L/yr - ₹5.1 L/yr
Chat Support Executive
(114 salaries)
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₹1.5 L/yr - ₹4.3 L/yr
24/7 Customer Interview Questions
Interview questions by designation
Top 24/7 Customer interview questions and answers
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24/7 Customer Jobs
24/7 Customer Offices
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24/7 Customer FAQs
When was 24/7 Customer founded?
24/7 Customer was founded in 2000. The company has been operating for 25 years primarily in the Software Product sector.
Where is the 24/7 Customer headquarters located?
24/7 Customer is headquartered in San Jose,California. It operates in 2 cities such as Bangalore / Bengaluru, Hyderabad / Secunderabad. To explore all the office locations, visit 24/7 Customer locations.
How many employees does 24/7 Customer have in India?
24/7 Customer currently has more than 5,300+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in 24/7 Customer based on the number of reviews submitted on AmbitionBox.
Does 24/7 Customer have good work-life balance?
24/7 Customer has a work-life balance rating of 3.3 out of 5 based on 2,700+ employee reviews on AmbitionBox. 38% employees rated 24/7 Customer 3 or below, while 62% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read 24/7 Customer work-life balance reviews for more details
Is 24/7 Customer good for career growth?
Career growth at 24/7 Customer is rated as poor, with a promotions and appraisal rating of 2.9. 38% employees rated 24/7 Customer 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading 24/7 Customer promotions/appraisals reviews for more detailed insights.
What are the cons of working in 24/7 Customer?
Working at 24/7 Customer does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 2,700+ employee reviews on AmbitionBox.
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