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24/7 Customer

3.5
based on 2.8k Reviews

Working at 24/7 Customer

Company Summary

AI software company optimizing customer-brand engagement & relations

Overall Rating

3.5/5
based on 2.8k reviews
highly rated categories
8% below
industry average
highly rated categories
Critically rated for

Promotions, Salary, Work satisfaction

Work Policy
Work from office
Work from office
80% employees reported
Rotational Shift
Rotational Shift
74% employees reported
Flexible timing
Flexible timing
63% employees reported
No travel
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
Office cab/shuttle
331 employees reported
Cafeteria
Cafeteria
232 employees reported
Job/Soft skill training
Job/Soft skill training
230 employees reported
Health insurance
Health insurance
186 employees reported
View all benefits

About 24/7 Customer

Founded in2000 (25 yrs old)
India Employee Count5k-10k
Global Employee Count10k-50k
HeadquartersSan Jose,California, United States
Website247.ai
Primary Industry
Other Industries
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claim this page for free
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Mission: Mission of connecting consumers to companies to get things done. With two decades of improving customer experience for the world’s leading businesses, we have unparalleled expertise in customer journeys across all channels.
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24/7 Customer Ratings

based on 2.8k reviews

Overall Rating

3.5/5
How AmbitionBox ratings work?
5
1k
4
701
3
448
2
178
1
469

Category Ratings

3.6

Company culture

3.5

Skill development

3.4

Work-life balance

3.3

Job security

3.3

Work satisfaction

3.0

Salary

2.9

Promotions

24/7 Customer is rated 3.5 out of 5 stars on AmbitionBox, based on 2.8k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at 24/7 Customer
based on 2.6k reviews
3.5
Rated by 786 Women
Rated 3.7 for Company culture and 3.5 for Skill development
3.5
Rated by 1.9k Men
Rated 3.6 for Company culture and 3.4 for Skill development

Work Policy at 24/7 Customer

based on 300 reviews in last 6 months
Work from office
80%
Hybrid
14%
Permanent work from home
6%

24/7 Customer Reviews

Top mentions in 24/7 Customer Reviews

+ 5 more

Compare 24/7 Customer with Similar Companies

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Highly Rated for
No highly rated category
Job security
Skill development
Work-life balance
No highly rated category
Job security
Critically Rated for
Promotions
Salary
Job security
Promotions
Salary
Promotions
Salary
Skill development
Promotions
Salary
Primary Work Policy
Work from office
80% employees reported
Hybrid
67% employees reported
Work from office
61% employees reported
Work from office
74% employees reported
Rating by Women Employees
3.5
Good
rated by 786 women
3.9
Good
rated by 8.9k women
3.4
Average
rated by 3.5k women
3.8
Good
rated by 7.7k women
Rating by Men Employees
3.5
Good
rated by 1.9k men
3.8
Good
rated by 21.6k men
3.3
Average
rated by 7.9k men
3.8
Good
rated by 17.5k men
Job security
3.3
Average
4.2
Good
3.6
Good
4.0
Good
View more

24/7 Customer Salaries

24/7 Customer salaries have received with an average score of 3.0 out of 5 by 2.8k employees.

Digital Interaction Advisor

(1.2k salaries)
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₹1 L/yr - ₹4.2 L/yr

Digital Interactive Specialist

(998 salaries)
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₹1 L/yr - ₹5.5 L/yr

Digital Interaction Executive

(374 salaries)
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₹1 L/yr - ₹5.5 L/yr

Customer Service Executive

(278 salaries)
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₹1.3 L/yr - ₹5 L/yr

Team Lead

(242 salaries)
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₹3.2 L/yr - ₹8.5 L/yr

Customer Support Executive

(230 salaries)
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₹1.5 L/yr - ₹5 L/yr

SME

(160 salaries)
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₹2 L/yr - ₹5.5 L/yr

Customer Care Executive

(148 salaries)
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₹1.1 L/yr - ₹4.1 L/yr

Technical Support Executive

(121 salaries)
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₹1.8 L/yr - ₹5.1 L/yr

Team Lead Operations

(114 salaries)
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₹3.5 L/yr - ₹7.5 L/yr

24/7 Customer News

OORT Launches HumanAIx, a Global Alliance Advancing Decentralized AI Infrastructure

Cryptopotato | 28 Feb, 2025
OORT Launches HumanAIx, a Global Alliance Advancing Decentralized AI Infrastructure

Meet 9 Startups Part Of Nikhil Kamath-Led WTFund’s 2nd Cohort

Inc42 | 14 Feb, 2025
Meet 9 Startups Part Of Nikhil Kamath-Led WTFund’s 2nd Cohort

New 7AI platform deploys autonomous AI agents to streamline security operations

Siliconangle | 5 Feb, 2025
New 7AI platform deploys autonomous AI agents to streamline security operations

AI. gnosis on Shark Tank India: Offering Revolutionizing Early Autism Detection

VIE Stories | 24 Jan, 2025
AI. gnosis on Shark Tank India: Offering Revolutionizing Early Autism Detection
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24/7 Customer FAQs

When was 24/7 Customer founded?
24/7 Customer was founded in 2000. The company has been operating for 25 years primarily in the Software Product sector.
Where is the 24/7 Customer headquarters located?
24/7 Customer is headquartered in San Jose,California. It operates in 2 cities such as Bangalore / Bengaluru, Hyderabad / Secunderabad. To explore all the office locations, visit 24/7 Customer locations.
How many employees does 24/7 Customer have in India?
24/7 Customer currently has more than 5,300+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in 24/7 Customer based on the number of reviews submitted on AmbitionBox.
Does 24/7 Customer have good work-life balance?
24/7 Customer has a work-life balance rating of 3.4 out of 5 based on 2,800+ employee reviews on AmbitionBox. 39% employees rated 24/7 Customer 3 or below, while 61% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read 24/7 Customer work-life balance reviews for more details
Is 24/7 Customer good for career growth?
Career growth at 24/7 Customer is rated as poor, with a promotions and appraisal rating of 2.9. 39% employees rated 24/7 Customer 3 or below on promotions/appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading 24/7 Customer promotions/appraisals reviews for more detailed insights.
What are the cons of working in 24/7 Customer?
Working at 24/7 Customer does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and work satisfaction, based on 2,800+ employee reviews on AmbitionBox.
24/7 Customer Overview
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