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24/7 Customer Customer Service Executive Interview Questions and Answers

Updated 2 Mar 2024

24/7 Customer Customer Service Executive Interview Experiences

7 interviews found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self intro and sale the product
  • Ans. 

    Good and not so hard and not taken too much time

  • Answered by Somya Som
  • Q2. About customer service
  • Ans. 

    Yes good and i explained about that and got selected

  • Answered by Somya Som
Round 2 - Aptitude Test 

Assessment Good and manageable

Round 3 - Behavioral 

(3 Questions)

  • Q1. Sale the product and self intro
  • Ans. 

    It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys

  • Answered by Somya Som
  • Q2. About education
  • Q3. About hobbies and about customers
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Do you have knowledge on Ms Excel
  • Ans. 

    Yes, I have knowledge on Ms Excel.

    • I am proficient in using Excel for data entry, analysis, and reporting.

    • I am familiar with various functions and formulas in Excel.

    • I have experience in creating charts and graphs in Excel.

    • I can use Excel to manage and organize large amounts of data.

    • I am comfortable with using Excel shortcuts to increase efficiency.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills should be good and you should be ready with night shift

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - HR 

(4 Questions)

  • Q1. Self introduction
  • Q2. What is your memorable day?
  • Q3. Which movie do you watch last time?
  • Q4. Tell me about women empowerment?

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing about the given topics by hr

I applied via Naukri.com and was interviewed in Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. 1) the HR asked me whether I have the required documents for the job? 2) then the HR asked me to Give my introduction 3) " What do you know about BPO/Customer Support? " 4) "Why do you want to work in C...
  • Ans. 1) Yes, I have all the documents the job required 2) My introduction: myself XYZ, I am 12th qualified and I am persuing my engineering, although my 4years are completed I have backlogs to clear, I am giving this interview on my 12th basis. I am completely a fresher , my hobbies are travelling, workouts and watching movies. I am looking for call center jobs as I have good English communication skills. I am hard w...
  • Answered by Haseeb Uddin
Round 3 - Versent Test 

(1 Question)

  • Q1. It was not an interview, it was an English communication computer based test on a app Test Description: It wanted to know our Reading, Listening, Speaking, Sentence Building and Quick thinking skills I h...
Round 4 - Technical 

(1 Question)

  • Q1. 1) It was a video call interview so Manager asked me to show my Id proof to confirm my location (whether I am in the city or not) 2) Asked me to Introduce myself 3) "What do you know about this job?"
  • Ans. 1) Id proof shown 2) Introduced myself in a same way as I introduced to the HR 3) in thi job you have to help the customer with his/her query
  • Answered by Haseeb Uddin

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Service Executive interview:
  • Jam session
Interview preparation tips for other job seekers - 1) firstly you must wear a formal dress as to look professional in a face to face interview

2) before you answer the question for self Introduction, try to give them a greeting like : Firstly I would like to thank you for giving me this opportunity"

3) Add something more to your introduction, don't speak completely the same of what you have put in your resume

4) Speak Confidently and Naturally without hesitations like don't put aaaa's in between as they check your communication skills as this job's main and important role is to Listen and Speak to the Customer.

5) Don't interrupt the interviewer while he/she is questioning you, let him/her complete his/her question and then you reply.

24/7 Customer interview questions for designations

 Customer Service

 (1)

 Customer Service Associate

 (11)

 Customer Service Representative

 (2)

 Customer Service Agent

 (1)

 Customer Service Specialist

 (1)

 Non Voice Customer Service Executive

 (1)

 Customer Support Executive

 (5)

 Customer Care Executive

 (3)

I applied via Job Fair and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Self and any topic from your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Be BRAVE and confident. Start with your self and don't go you tube .

I applied via Recruitment Consultant and was interviewed in Jun 2021. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Introduction and some technical questions
  • Q2. Answered all their questions in a proper manner and with fluency in English
  • Q3. After the completion of my Oops round they told me that I will receive further information from HR team as they said I waited but now it's been more than 15days but none of the HR team members contacted me...
  • Q4. If I was rejected then why they didn't tell me that I was rejected ? Why did they say that I will get a call when I was rejected ?

Interview Preparation Tips

Interview preparation tips for other job seekers - I had a worst experience in this interview. On the first day I felt that it's a great company and will offer the job to the right and capable person but no they support their reference person only the one who scored less versant score that person got selected but not us who got equivalent to qualifying score. I'm really feeling bad for those all who attended the interview and got rejected just because they didn't had a reference from office employee
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(4 Questions)

  • Q1. Will check about you.
  • Q2. What is your salary expectation?
  • Q3. How soon you can join?
  • Q4. Will give you an topic to write for essay.
Round 3 - One-on-one 

(3 Questions)

  • Q1. Self introduction , will be asked.2
  • Q2. Any previous work experience.
  • Q3. Why did you left your last job ?

Interview Preparation Tips

Interview preparation tips for other job seekers - They will check your stability, English speaking, any MTI's. Salary expectation,

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Some basics maths, reassoning question and grammer.

Round 3 - HR 

(1 Question)

  • Q1. Mainly questions asked are general and must be confident and be firm with what you speak.

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing to keep in mind while appearing for interview is be crystal clear and I would say confident is the main pillar stone.

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Previous job description (if you have work experience)
  • Q2. About yourself (if you are a fresher)
  • Q3. Expected salary
  • Q4. Comfortable in working with rotational shifts? (If any)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Don't be nervous
Don't be confused
Be open with your views

Interview Questionnaire 

2 Questions

  • Q1. Latest movie
  • Ans. 

    The latest movie is a thrilling action-packed adventure set in a post-apocalyptic world.

    • The movie features intense chase scenes and breathtaking stunts.

    • The protagonist is a skilled fighter who must navigate through dangerous obstacles to save humanity.

    • The film has received rave reviews for its stunning visual effects and gripping storyline.

  • Answered by AI
  • Q2. Answered about recently watched movies
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24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Customer Service Executive interview?
24/7 Customer interview process usually has 2-3 rounds. The most common rounds in the 24/7 Customer interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for 24/7 Customer Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are Customer Service, customer support, voice process, International Voice Process and bpo.
What are the top questions asked in 24/7 Customer Customer Service Executive interview?

Some of the top questions asked at the 24/7 Customer Customer Service Executive interview -

  1. Do you have knowledge on Ms Ex...read more
  2. 1) It was a video call interview so Manager asked me to show my Id proof to con...read more
  3. It was not an interview, it was an English communication computer based test on...read more

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24/7 Customer Customer Service Executive Interview Process

based on 5 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
24/7 Customer Customer Service Executive Salary
based on 278 salaries
₹1.2 L/yr - ₹5 L/yr
6% more than the average Customer Service Executive Salary in India
View more details

24/7 Customer Customer Service Executive Reviews and Ratings

based on 88 reviews

3.1/5

Rating in categories

3.2

Skill development

3.1

Work-life balance

3.0

Salary

2.9

Job security

3.3

Company culture

2.8

Promotions

3.0

Work satisfaction

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