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24/7 Customer Operations Manager Interview Questions and Answers

Updated 14 Jun 2024

24/7 Customer Operations Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Will be given a topic to discuss and will be monitored to see who is doing good

Round 2 - Aptitude Test 

Set of questions to clear the assessment

Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Role play to understand customer service skills

Interview questions from similar companies

I was interviewed before May 2016.

Interview Questionnaire 

1 Question

  • Q1. Impairments

Interview Preparation Tips

Round: Resume Shortlist
Experience: Resume details were examined
Tips: Keep resume short and crisp. To the ppoint

Round: Technical + HR Interview
Experience: Resume details were examined
Tips: Keep resume short and crisp. To the ppoint

I applied via Naukri.com and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic information - Go through your resume
Round 2 - One-on-one 

(1 Question)

  • Q1. Last job experience and in depth knowledge about what we did i last organization
Round 3 - One-on-one 

(1 Question)

  • Q1. Senior manager round

Interview Preparation Tips

Interview preparation tips for other job seekers - Go prepared, be polite and honest. Never lie or add something in your resume that yout don't know

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Ratio analysis, credit analysis , case study

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be prepare with finance and accounting basics, credit analysis

Interview Questionnaire 

2 Questions

  • Q1. Accounting question asked
  • Q2. Answer has been given accordingly

Interview Preparation Tips

Interview preparation tips for other job seekers - It was an average interview. If you have good experience of MNC culture and you have short notice period of your existing company then they can hire you.

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About role in previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in the interview, read job profile carefully before interview

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why you want to change the Job ?
  • Q2. What is accrual account and Journal entry ?
  • Ans. 

    Accrual account is a type of account that records revenue or expenses that have been earned or incurred but not yet received or paid.

    • Accrual accounting recognizes revenue and expenses when they are earned or incurred, regardless of when the cash is received or paid.

    • Accrual accounts are used to record these transactions until they are paid or received.

    • Journal entry is the process of recording a transaction in the accoun...

  • Answered by AI
  • Q3. What is prepaid accounts and its journal entry ?
  • Q4. Difference between the amortization and Depreciation ?
  • Ans. 

    Amortization is for intangible assets while Depreciation is for tangible assets.

    • Amortization is the process of spreading the cost of an intangible asset over its useful life.

    • Depreciation is the process of spreading the cost of a tangible asset over its useful life.

    • Amortization is used for assets like patents, copyrights, and trademarks.

    • Depreciation is used for assets like buildings, machinery, and vehicles.

    • Both methods...

  • Answered by AI
  • Q5. Golden Rules
  • Q6. Reconciliations meaning and process
  • Ans. 

    Reconciliations involve comparing financial records to identify discrepancies and resolve them.

    • Reconciliations are important for ensuring accuracy in financial reporting.

    • The process involves comparing two sets of records, such as bank statements and accounting records.

    • Any discrepancies are identified and investigated to determine the cause.

    • Examples of reconciliations include bank reconciliations, accounts receivable re

  • Answered by AI
  • Q7. Self Introduction ?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are applying for R2R, you should know the Accounts. 1st question of the Interviewer would be Introduction. He wants to know why you want to change your Job.

I applied via Naukri.com and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Had a interview round with AVO operations 2 of them,then finally with process VP

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared to givetell your success stories

I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Personal background and work experience.
  • Ans. Explain about yourself and work experience confidently.
  • Answered by slygorilla
Round 2 - One-on-one 

(1 Question)

  • Q1. Personal background, education and work experience. Bit about vendor and contract management.
  • Ans. It's been almost 2 years don't remember exactly what I answered.
  • Answered by slygorilla

Interview Preparation Tips

Interview preparation tips for other job seekers - Depends for which profile you're appearing for the interview.

I applied via Referral and was interviewed before Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about 2 challenges you faced and how you overcame them
  • Q2. What are your weaknesses
  • Q3. Where do you see yourself 5 years from now?

Interview Preparation Tips

Interview preparation tips for other job seekers - Key is to understand is that for generic questions, there are no right or wrong answers. Questions like - where do you see yourself in 5 years, your strengths and weaknesses, why do you want to relocate etc are questions which are used to strengthen or weaken the perception about you. Be prepared, do not fret, or worry post the interview if you have given the right answer or not as there is no right answer. however it helps to be prepared to questions of this nature so that you can provide a better response.
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24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer Operations Manager interview?
24/7 Customer interview process usually has 3 rounds. The most common rounds in the 24/7 Customer interview process are Group Discussion, Aptitude Test and One-on-one Round.
How to prepare for 24/7 Customer Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are Operations Management, Attrition, BPO Management, Bpo Operations and CSAT.

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24/7 Customer Operations Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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24/7 Customer Operations Manager Salary
based on 47 salaries
₹6.9 L/yr - ₹14 L/yr
5% less than the average Operations Manager Salary in India
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4.4/5

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