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Red Hat Customer Support Executive Interview Questions and Answers

Updated 15 Sep 2022

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Customer Support Executive Interview Questions

user image Anonymous

posted on 15 Sep 2022

I applied via LinkedIn and was interviewed in Mar 2022.

3 Interview Rounds

1

One-on-one Round (2 Questions)

  • Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
    Add Answer
  • Q2. ''how do you see yourself in 5 years''
    Add Answer
2

Group Discussion Round

Panel interview with the team leaders (4).

Answering competency based questions such as ''tell e about a time when you work under pressure''...

3

Assignment Round

Writing an example of how you would solve an issue with a client

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare in advance and research about the company and its culture.

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1w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Interview questions from similar companies

Customer Support Executive Interview Questions

24/7 Customer user image Anonymous

posted on 22 Feb 2024

Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed in Jan 2024.

3 Interview Rounds

1

Assignment Round

Versant round where you have to complete some given task given by them in a given time frame

2

HR Round (1 Question)

  • Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
    Add Answer
3

Behavioral Round (1 Question)

  • Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be good in grammar and communication skills

Customer Service Representative Interview Questions

Adobe user image Anonymous

posted on 13 Apr 2024

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Naukri.com and was interviewed in Mar 2024.

1 Interview Round

1

HR Round (2 Questions)

  • Q1. He asked me to give a introduction
    Add Answer
  • Q2. He asked me to tell something about my last job
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1 was hr round then vna round took place after that final round , overall experience was quite good

Useful Resources

Customer Care Executive Interview Questions

Atlassian user image Anonymous

posted on 4 Jun 2023

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (3 Questions)

  • Q1. How can you handeling the customer
    View Answers (2)
  • Q2. Where do u see after 5years?
    Add Answer
  • Q3. To grow more in my past life & want tp be a good positions
    Add Answer

Customer Support Executive Interview Questions

24/7 Customer user image Mohammed Ibrahim

posted on 28 Mar 2024

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Sep 2023.

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Self introduction
    Add Answer
  • Q2. Your favourite topic
    Add Answer
2

Assignment Round

Communication test and pronunciation skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication have positive attitude.

Useful Resources

Engineer- Customer Support Interview Questions

Atlassian user image Anonymous

posted on 27 Sep 2024

Interview experience
5
 Excellent
Difficulty level
 Hard
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Approached by Company and was interviewed before Sep 2023.

1 Interview Round

1

Technical Round (1 Question)

  • Q1. Java, OS, Network, Database all these areas has been covered in the interview
    Add Answer

Useful Resources

Customer Support Executive Interview Questions

24/7 Customer user image Anonymous

posted on 23 Dec 2023

Interview experience
1
 Bad
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed before Dec 2022.

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Asked the info abouth the customer support roles and responsibilities
    Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Search for temporary job then it's good but for long term it's hell

Customer Support Executive Interview Questions

24/7 Customer user image Anonymous

posted on 6 Jan 2022

I applied via Walk-in and was interviewed in Jul 2021.

1 Interview Round

Interview Questions

  • Q1. A HR question, how the service should be there for any customer who is so arrogant in a conversation? Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Jus listen to there problem and deal with it. Because we don't know what are there suffering. So better to listen to there problem and give them resolution.

Useful Resources

Customer Support Executive Interview Questions

24/7 Customer user image Mahabir Prasad

posted on 12 Sep 2022

I applied via Naukri.com and was interviewed before Sep 2021.

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Give intro of yourself?
    View Answers (3)
  • Q2. How to handle irritated user/ customer?
    View Answers (3)
2

Technical Round (3 Questions)

  • Q1. Email writing, Typing test, typing speed?
    Add Answer
  • Q2. Comfortable to work in rotational shifts and week offs?
    View Answers (1)
  • Q3. Comfortable working on weekend?
    View Answers (1)

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Support Executive interview:
  • Phonetics
  • Grammar
  • Email writing
Interview preparation tips for other job seekers - Focus on communication skills. Try to avoid unnecessary fillers or pauses while speaking. Present yourself confidently.

Useful Resources

Customer Service Associate Interview Questions

24/7 Customer user image Anonymous

posted on 4 May 2021

I applied via Recruitment Consultant and was interviewed in Apr 2021.

5 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - communicate or speak as much as you can.
More about working at Red Hat
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Red Hat Interview FAQs

How many rounds are there in Red Hat Customer Support Executive interview?
Red Hat interview process usually has 3 rounds. The most common rounds in the Red Hat interview process are One-on-one Round, Group Discussion and Assignment.
How to prepare for Red Hat Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Red Hat. The most common topics and skills that interviewers at Red Hat expect are Chinese, Communication Skills, Customer Experience, Customer Service and Customer Support Operations.

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