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Red Hat Customer Support Executive Interview Questions and Answers

Updated 15 Sep 2022

Red Hat Customer Support Executive Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Interview with the hiring manager Answering background questions such as ''tell me about yourself''
  • Q2. ''how do you see yourself in 5 years''
Round 2 - Group Discussion 

Panel interview with the team leaders (4).

Answering competency based questions such as ''tell e about a time when you work under pressure''...

Round 3 - Assignment 

Writing an example of how you would solve an issue with a client

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare in advance and research about the company and its culture.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join HPE
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About my self and my experience
  • Q2. Costumer dealing and how to talk to costumer
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Can i ask u about to customers services associated this is profile what should I do ?
  • Q2. What About salary pakage?
  • Ans. I now i am takint in hand 28k , so i want to 35k in hand
  • Answered Anonymously
  • Q3. I am working as a customer support service , so i am able do this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - U r looking job any reason like for salary so i want to say something u re able doing this job so work do and with experience and Confidence and after something get your big position.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join MS
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I was interviewed before Dec 2023.

Round 1 - Technical 

(1 Question)

  • Q1. Basics of ServerIn depth of server
Round 2 - Technical 

(2 Questions)

  • Q1. Server and storage in depth
  • Q2. About workloads
Round 3 - Technical 

(1 Question)

  • Q1. About Gen AI basics

Interview Preparation Tips

Interview preparation tips for other job seekers - HR ghosted
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Introduction and skills check
  • Q2. Job experience in next job
  • Ans. 

    I have 3 years of experience in a similar role, providing excellent customer support and resolving issues efficiently.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Maintained a high level of customer satisfaction through effective communication

    • Collaborated with other departments to address customer needs

    • Trained new team members on customer support process

  • Answered by AI
  • Q3. Skills check or all questions
  • Q4. Back office questions
  • Q5. Complete profile

I was interviewed in Sep 2016.

Interview Preparation Tips

Round: Test
Experience: There was an online test having 3 section, one for aptitude testing, one for logical testing and the last one for technical testing.
Aptitude and logical questions were very basic.
Technical questions included : C C++ Java DS DBMS DAA
Tips: For aptitude and logical part, you need to prepare regularly. Nothing comes out of the box, but you just have to be quick in solving the questions.
For the technical part, prepare well by revising your course materials. Basic one word questions are asked.
Duration: 1 hour
Total Questions: 60

Round: Coding
Experience: This round consists of multiple sets of coding. One question per paper. It's on your luck, which question you'll get. Also,net is allowed. You have to complete the code and show it to the invigilator.
Tips: This round is generally not there in placement drives of DELL. It is on your luck.

Skills: Communication, Data Structures, Basic Knowledge Of DBMS
College Name: Manipal University Jaipur

Interview Preparation Tips

Round: Test
Experience: It was a blend of topics from IT,CSE and ECE. Try to concentrate on coding and networks for this round. mostly luck based

Round: Group Discussion
Experience: A very easy round. Can easily clear it if you have minimum skills

Round: Technical Interview
Experience: needs a sound knowledge in networking .

Round: HR Interview
Experience: your personality and the way you behave matters a lot. Try to be humble and truthful

General Tips: as I mentioned earlier keep trying never loose hope
Skills: communication skills, grasping power , knowledge
College Name: VIT VELLORE
Motivation: high package :P
Funny Moments: none . but had to go to bangalore for interview which was fun :)

I applied via Campus Placement and was interviewed in Jan 2016. There were 3 interview rounds.

Interview Preparation Tips

Round: Test
Experience: Tested basics in each subject

Round: Technical Interview
Experience: Had asked me about my projects in detail. Some DSA questions were asked. Asked to code in C for some questions.

Round: Technical Interview
Experience: Asked questions about data structures and some more algorithms. Tested in Probability and some quant.

College Name: IIT Madras
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Red Hat Interview FAQs

How many rounds are there in Red Hat Customer Support Executive interview?
Red Hat interview process usually has 3 rounds. The most common rounds in the Red Hat interview process are One-on-one Round, Group Discussion and Assignment.
How to prepare for Red Hat Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Red Hat. The most common topics and skills that interviewers at Red Hat expect are Chinese, Communication Skills, Customer Experience, Customer Service and Customer Support Operations.

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